Bonanza.com

Complaint: [redacted]
I am rejecting this response because:YOU PULLED THE VENDOR WITHIN 24 HOURS OF AN ORDER. IT IS VERY HARD TO BELIEVE YOU WERE NOT AWARE OF THIS AT THE TIME OF PURCHASE.  THIS VENDOR SHOULD HACE NOT BEEN AN AVAILABLE VENDOR THAT YOU LISTED AS A RELIABLE VENDOR.  SO WITHIN 24 HOURS THEY BECAME A VENDOR REMOVED FROM YOU FOR UNETHICAL REASONS;THEREFORE, I HOLD YOU 100 % RESPONSIBLE FOR TAKING ADVANTAGE OF US .
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have already contacted the seller, they said it was clearly identified that it was used.  It was marked as used but in a deceptive manner, I showed it to other individuals and they all agreed.  Additionally, the web site never stated that there was only 5 tips and not 7 which are if I purchased it new.  I presented that to the seller and they never responded.  Bonanza may be the go between, I now understand that but they should take responsibility for who they allow to sell product on their web site, it feels like they're not.  When I went to Bonanza.com, I was under the impression they would be the one I would deal with, not the seller, it feels like you are trying to dodge the responsibility.  In short, in my mind I was purchasing the product from Bonanza.com, if I new I would have to deal with the seller, I would not have used your site.  On [redacted] it's very clear if you are purchasing a new or used product, this site doesn't. Sincerely,
[redacted]

Thank you for your reply. We certainly understand your concern in this situation. To help explain things here, buyers pay sellers directly using PayPal, a secure processor of credit cards and payments. Even though you paid using your normal credit card, PayPal still processed the payment and sent it...

to the seller, and they still provide the same level of protection on the transaction as if you had used a PayPal account. (That is why we advised that you file a dispute with PayPal in our previous email, when the seller was unresponsive). We see that you contacted the seller regarding your concern about the return, and the seller stated that they have issued you a full refund for the transaction. We checked and confirm that the seller issued your refund, [redacted]. Here are the refund details visible on our end:10 Jan 09:15: Received Refunded: refund notification for $-310.00PayPal transaction #[redacted]We also see that you were concerned that the seller had issued your refund through PayPal. Not to worry! That is normal. PayPal will return the funds to the card you originally used for the transaction, [redacted]. Refunds usually show on your account within 3-10 days, but occasionally they do take longer, depending on card company processing procedures. We recommend checking your financial records within this timeframe to confirm that you have received it.Selling counterfeit goods is against the law and against the Bonanza user agreement/policy. We have removed this seller from our community. Thank you for letting us know so we can prevent others from having a similar experience.

Complaint: [redacted]
I am rejecting this response because: Please look at this web page: https://www.bonanza.com/listings/Mothers-Day-Heart-Necklace-925-Sterling-...⇄ you see anything about drop shipping?!Did you see anything that says seller is independent from Bonanza?'Aboko" is the original seller of this necklace in [redacted]. It sells the necklace just fro 38 dollars. Is it legal that a company or a person sells the same good with 80 dollars more expensive?!!Bonanza is responsible for all person or companies that are using Bonanza server to sell goods.Bonanza sold the necklace more expensive than other sellers. I am sure that the U.S. government doesn't let somebody takes advantage from U.S. citizen. 
Sincerely,
[redacted]

Hello [redacted], We're sorry to hear that your issue still has not been resolved. We understand that this is a frustrating situation. Since PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refund. PayPal will withdraw...

the funds from the seller's account, placing the money on-hold while the seller works with you to resolve the issue. PayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account, preventing them from receiving payments. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalf. Since your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. We've included the information on how to start a dispute on PayPal below: If you completed your purchase by logging into a PayPal account:File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolut...⇄ you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:File a dispute via telephone*: 1-888-221-1161 or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your order. If you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance. If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf, expediting the resolution timeline.  Please do update us of any changes. Thank you for your patience and understanding with this process.

Sorry for the negative experience and we're deeply sorry to hear that you haven't received the jersey you purchased from [redacted] yet and that the seller has not been responsive to your inquiries. We have reached out to the seller on your behalf. We thank you for bringing this...

matter to our attention, and we have reported the problem to our team of experts to investigate this seller further. We have also placed the seller's account on hold while we investigate, temporarily removing all of their listings from Bonanza.In the meantime, we highly recommend that you contact [redacted] to open a dispute for a refund. One of the reasons that Bonanza requires sellers to accept [redacted] is that [redacted] provides a level of buyer protection should something go wrong with your order. Filing a dispute with [redacted] will remove funds from the seller's account while [redacted] awaits a response from the seller, forcing the seller to act. A dispute on [redacted] will count against the seller, and if the seller is unresponsive to multiple disputes, [redacted] may take further action against the seller's account.For your financial security, [redacted] does not permit Bonanza to file a dispute on your behalf. Since your personal financial information is private, [redacted] will only allow the account or cardholder associated with the purchase to file a dispute. To file a dispute on [redacted]:If you completed your purchase by logging into a [redacted] account, visit this link to get started.If you completed your purchase by entering your credit/debit card as a guest on [redacted] (without logging into an account), you will need to contact them via telephone to file your dispute with [redacted].You can contact [redacted] directly at 1-888-221-1161 or 1-866-888-4178Please have the phone number you entered on [redacted] when you completed your purchase handy so that you can quickly reach a representative.If you do not recall the phone number you entered when completing payment on [redacted], say "Representative" to speak with a live human and let them know the transaction ID (#[redacted]), date and purchase amount for your order.If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We apologize for the negative experience. The address you used for your credit card (The UPS Store) is the same one used by a major fraudster on their credit card. We will note the account but at this time we are not able to open an account based on the uncertainty of this connection.Many...

apologies for the inconvenience. Your account has been closed in full and all of your information has been removed from our site.

We are sorry to hear of your not so good experience with a seller on Bonanza. We had a look at the transaction in question and it appears that the seller has issued a refund via PayPal, which is the payment source you used to pay them. Below is the information that we can see about the refund....

Please verify this information with PayPal. If you are still needing to send the product back to the seller, we would recommend that you contact the seller directly for instructions on how to best ship the item back to them. If Bonanza can provide you with more information or guidance that would help you please do let us know.
 
 
 
15 Jan 10:19: Received dispute: not_as_described notification 
PayPal transaction #[redacted]
15 Jan 10:19: Received Reversed: buyer_complaint notification for $-66.61 
PayPal transaction #[redacted]

The seller has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our...

site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.paypal-apac.com/buyerprotection/security-centre.htmlHere is also [redacted] phone number: [redacted]If you need additional assistance, please contact us at [redacted]@bonanza.com

We are sorry for the continued negative experience. If you are unable to resolve this directly with the seller, then we would recommend that you file a dispute with PayPal, whom you used to pay the seller directly for the goods. Bonanza is not able to access your or the seller's financial details and issue refunds and such because Bonanza never received funds for the transaction, you paid the seller directly. If we can provide you with more information to assist with filing a dispute on PayPal please do let us know.

We are sorry to hear of your not so good experience.  Bonanza is not able to generate feedback for transactions that occur outside of the Bonanza checkout system. We apologize for the inconvenience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Sorry for the negative experience. Your account has been removed from Bonanza due to a violation of our user agreement.

Sorry to hear that this information was not helpful to you. Because Bonanza does not have a hand in the financial portion of a transaction (you paid the seller directly via PayPal), we are limited in what actions we can take. The only two parties that can facilitate a refund are the seller or PayPal (the seller being the person you paid, and PayPal being the company that facilitated that payment). We would recommend that you contact PayPal and dispute the payment.

Hi [redacted],Sorry for the not so good experience with your transaction.  Bonanza does not inventory items, nor do we accept payments for items.  So we are not able to issue refunds on items because we do not have a hand in the payment, you pay the seller directly. We do require that sellers...

offer payment options that offer solid buyer protection programs and [redacted] (the payment processor you used) has an excellent buyer protection program for instances like this. So if you are unable to have a favorable resolution with the seller directly, we would highly recommend that you contact [redacted] and file a dispute.  Doing so will force the seller to address the complaint or [redacted] will place sanctions on the sellers account.For our part, we can remove sellers from our community who do not follow through with their buyers.  Based on your complaint, we have permanently removed this seller from our community so we can prevent the same thing happening to others.  Please let us know if there is anything else that we can do to assist you.Kind regards.

Sorry that PayPal is reporting that they are not able to find your transaction. Here is some more information that may assist:
 
[redacted]@keyinfo.com <--This is the email address connected to your transaction. PayPal used this email address when accepting your payment for the seller. They should be able to identify the transaction with that. 
 
Sold on: 07/22/16 Payment type: Paypal #[redacted]  <--Here is the PayPal reference number.
 
Please give that a try and let us know if you need additional assistance.

Complaint: [redacted]I am rejecting this...

response because:
 
I have received emails from Bonanza.  Since my complaint I have been in contact with them through email a few times.  They absolutely have my email address and they stated the matter was taken care of and no further charges would be made.  I responded after checking the account myself and it had not been resolved.  I contact them again through email and was give instruction on how to verify.  I did as advised and I have not been assessed any further charges.  I was invited to come back any time I was ready.
 
I do hope the matter is resolved, but as of now, there has been no further charges or automatic debits to my account.
Sincerely,
[redacted]

Sorry to hear that the item you purchased from a seller on Bonanza was not of the right model. In order to rectify this, you will need to contact the seller directly about this, here's how:
 
1) First, please log in to your Bonanza account: http://www.bonanza.com/home/login2) After you...

have logged in, visit your "Account > Account Dashboard" page. Click "Purchases" on the navigation tool bar on the left side of the page, then select "Purchased" and locate the order in question. a) If you haven't yet received tracking information, click the "Request tracking info" link. We'll contact the seller with your request. b) If it has been more than 14 days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submit. We will send this information to the seller. Please try working directly with the seller to resolve your issue.
 
For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/offers/order_resolution_hub

Complaint: [redacted]
I am rejecting this response because: I HAD A FREE SELLER'S ACCOUNT! I NEVER AGREED TO ANY MEMBERSHIP CONCERNING A FEE. YOU ARE A COMPLETE LIAR. NO WONDER WHY YOU HAVE SO MANY NEGATIVE REVIEWS. YOU HAVE ALMOST 100 NEGATIVE REVIEWS. YOUR COMPANY WON'T BE AROUND MUCH LONGER.
Sincerely,
* [redacted]