Bonanza.com

Complaint: ***I am rejecting this response because:
I lost a lot of money as a result of selling items on BonanzaThey say that sellers can get Paypal protection, but that is not true because paypal is an awful platform that does not protect sellersI had to pay penalties because the buyer decided to cancel a transaction that could not be cancelled.?
Bonanza does not deserve Revdex.com accreditationThey provide absolutely no service and they leave sellers to drown in fees from their buyers canceling order that could not be cancelled.?
I did absolutely nothing wrong, shipped the order when I was supposed to,provided tracking, and then the buyer decided they didn't feel like buying the items anymore, and I was stuck ith the fees of the buyer's cancellation because Paypal penalizes the seller if the buyer disputes a charge.?
Bonzanza's Revdex.com accreditation should be removed as they provide no protection and do not provide the level of service that a Revdex.com accredited entity should offer.?
Sincerely,*** ***

Your account was suspended because you filed a chargeback for overdue seller fees? When you added a credit card to your account, you opted into paying your seller fees with that credit card (Bonanza does not auto select this for you)? All sellers on Bonanza are required to have a valid
credit card on file in order to sell on Bonanza.To get your account reinstated we would need a payment of $ for the fees you filed a chargeback on, and we would need a payment of $ which represents the chargeback fee that we are charged? Total $ ? Please send this amount to [redacted]@bonanzle.com via [redacted] and reply with the confirmation number so we can confirm the payment? At that time we will reinstate your account.Transactions that are not completed can be canceled by going to your fees page and following the steps outlined on this page: ? http://www.bonanza.com/site_help/general/cancel_transaction_on_bonanzahThank you

Complaint: [redacted]
Good morning and thanks for assisting me on my case this is the only place? I? can write back to you about my case, company sent me a letter stating they are not responsible for my problems in other words "get lost"after reading their letter and all this problem I? want to say thanks to you? but company stole my money I never received any product nothing its also my fault for getting into this company, at this moment I just want to close the case and never again go with this company still I believe to give this company the worst review possible I? can think ? Thanks again Revdex.com? and I hope I did not ruin your weekend for all of you If I did I am very sorry? ?

? Complaint: [redacted]I am rejecting this response because Bonanza is responsible for this, tooBonanza should work out to refund my payment.Sincerely,[redacted]

Complaint: ***I am rejecting this response because:
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My receipt is from BonanzaI have included the attachment
Per Bonanza,"Binding Sale:? All sales are bindingIf you, as a seller, receive a purchase request (order) you are obligated to complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance, such as: (a) the buyer fails to meet the terms of your listing (such as payment method), or (b) you cannot authenticate the buyer's identity."
They are not complying with the sale.? Sincerely,*** ***

We are sorry for your negative experience on Bonanza.Your account was permanently suspended from Bonanza due to a violation of our user agreement and reinstatement is not an option.? http://www.bonanza.com/site_help/user_agreementWe would like to recommend a few great alternatives such as
ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format.? We sincerely apologize for any inconvenience this may have caused youThank you for your understanding, and we wish you the best of luck in your future endeavors!

Hello? ***
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We are sorry to hear of your negative experience with this sellerWe searched our database using your email address and your name and were unable to find a transaction or accountWould you be so kind as to forward us an order number of your transaction so we can
research this on our side?Thank you

Complaint: ***I am rejecting this response because: I
appreciate the cancellation from Bonanza but the hassle and lack of customer response relating to my multiple efforts to connect combined with their emails threatening to send me to a collection agency is not acceptable? I request Bonanza communicates clearly on their website they work only online, not by phone and that responses realistically take a up to weeks? They also need to find a solution for sending out collection notice threats when a client has taken action as they requested to fix a problem and that action didn't work.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I do not accept the excuse that I should list my items elsewhere.? While I may end up doing just that, it is not an appropriate "resolution" from you.? You continue to take my money (days earlier than stated in your terms!) yet your best advise for your poor business practices is "go somewhere else."? Does that really seem acceptable to you?? And for your information, I do have my items listed on my own website.? I do not have a lot of money to advertise, so I do not make many sales through the site.? However, I have not been contacted by any legal representative in regards to any item I'm selling, as you are so sure I should be.? If I was contacted, I would direct them to the First Sale Doctrine ( https://www.justice.gov/usam/criminal-resource-manual-1854-copyright-infringemen...⇄ ).? There is no law against re-selling an item that was legitimately obtained.? In fact, as shown in the link above, the action of re-selling a legitimately acquired item is actually guaranteed by law.? I would think an online marketplace like yourselves would be aware of that!Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:
You have indicated that all sales are binding per your TOS.? Sincerely,[redacted]

So sorry for the troubleThe good news is that all Bonanza purchases are covered by buyer satisfaction programsIf you can remember who your payment was collected by, we have some links to help get your claim underway:[**Paypal Buyer Protection
Program**](https://www.paypal.com/webapps/mpp/paypal-safety-and-security): [Login at the top of page](https://www.paypal.com/webapps/mpp/paypal-safety-and-security), find this purchase, click itYou can then initiate a Purchase Protection claim.[**Amazon Payments A-Z Guarantee**](https://payments.amazon.com/help/***): Per the A-Z Guarantee, [Login here] (https://payments.amazon.com), click on the “Details” link, and then click “Problems with this transaction."The reason we can’t refund your purchase *right now* is that Bonanza doesn’t collect your money during the buyer/seller transactionYour funds are sent to the seller, via the payment providerThe payment providers keep enough cash on hand to compensate you, accordant with their policiesBut since Bonanza doesn’t ever touch the funds, we rely on the experts - our payment providers - to put you in the best position for a satisfying resolution.One thing we *can* and *will* do is use your report to investigate the seller who caused you this griefWe hold our sellers to a high standard of customer satisfaction, and hearing the trouble they’ve caused you will not bode well for their future on Bonanza
Thank you
PS If you do choose to give Bonanza another shot (*most transactions end much happier than this one*), let us knowWe can email you a 10% discount on your next purchase to compensate for this rotten experienceWe are investing heavily this year to keep a higher buyer satisfaction rating (99% or higher) than any other marketplace

Complaint: [redacted]I am rejecting this response because: THE ISSUE OF POOR C/S HAS NOT BEEN RESOLVEDSHAME ON BONANZA FOR BLOCKING MY? EMAILS AND? QUESTIONING FROM MY ATTORNEYALSO? ? ? BLOCKED ACCESS TO THE ACCOUNT ON THEIR WEBSITE% NEGATIVE FEEDBACK ON THE Revdex.com WEBSITEHAVE YOU CHECKED THE INTERNET FOR COMPLAINTS AGAINST BONANZA ? CHECK OUT THE WEBSITES ON THE NET FOR COMPLAINTS AGINST BONBANZA NOT FROM JUST? BUYERS BUT, FROM SELLERSWHAT A SHAMIF I HAVE HAD SUCH A BAD EXPERIENCE, YOU THERE ARE MANY OTHERS OUT THERE THAT ? HAVE NOT COMPLAINEDWHAT IS BONANAZA AFRAID OF? WHAT ARE THEY HIDING?Sincerely,[redacted]

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Complaint: [redacted]
I am rejecting this
response because:I still show a $hold on my accountThis should have never been there in the first placeI want it removed! Why should this company be allowed to put a hood on my money? My money that I never gave them permission to touch!? ?

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiriesWe understand your frustration and have reached out to the seller on your behalf in an attempt to expedite a resolution to this inconvenience you are experiencingWe
thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller further.? In the meantime,? we highly recommend that you contact PayPal to open a dispute for a refundOne of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your orderFiling a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to actA dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's account.? For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a disputeWe've included? information? below on how to start the dispute process:? If you completed your purchase by logging into a PayPal account:File a dispute with PayPal online:? https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution? If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:File a dispute via telephone*: 1-888-221-or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance.? The PayPal payment ID for your order is:? ? #***?

Thanks for your email and sorry to hear about the troubleWe researched our database and cannot find an account with your information, or a support request.? Normally our checkout process is as follows:? 1) Add item to cart, click on the payment button (Amazon Pay or PayPal).2) Go to Amazon
Pay or PayPal, log in and enter your payment information.3) After you have entered your payment information, you are directed back to Bonanza to confirm the order.4) After you have confirmed the order on Bonanza, your payment is submitted and the item is purchased.? If you missed any of the steps above, your purchase was not completed and you'll need to start over.? Often times, when users are experiencing issues with checkout, we find that clearing your cache and browser history resolves the problemSome browsers will store outdated passwords or data that prevent you from completing your purchaseHere are instructions on how to clear your browser's cache, cookies and history:[redacted]
? Make sure that you are working with the most up-to-date version of your browserIf clearing your current browser’s cache does not resolve your issue, we recommend using a different browser or device to see if the problem persists.? If you continue to experience issues completing your purchase, please reply to this email with the exact steps you are taking, where you run into the error and any screenshots or additional information that will help us identify the issue.? We hope that you are able to complete your purchase soonPlease let us know if that is not the case or if you have additional questionsThanks for shopping at Bonanza!

Thank you for your follow up message [redacted]Bonanza does not have a hand in the paymentYou paid the seller directly via PayPalSo in order to get a refund, you need to either request this via the independent seller or to file a dispute via PayPalIf the seller is not responding to you in a timely manner that is acceptable to you, then we would recommend filing a dispute on PayPalDoing so will motivate the seller to address any concerns, or PayPal will impose sanctions on their account until all is resolvedPlease let us know if we can provide any information to help you with that process

Sorry to hear that the item you purchased from a seller on Bonanza was not of the right modelIn order to rectify this, you will need to contact the seller directly about this, here's how:
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1) First, please log in to your Bonanza account:? http://www.bonanza.com/home/login2) After you
have logged in, visit your "Account > Account Dashboard" pageClick "Purchases" on the navigation tool bar on the left side of the page, then select "Purchased" and locate the order in question.? a) If you haven't yet received tracking information, click the "Request tracking info" linkWe'll contact the seller with your request.? b) If it has been more than days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the sellerPlease try working directly with the seller to resolve your issue
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For more information about reporting issues with your order, please see? http://www.bonanza.com/site_help/offers/order_resolution_hub

? Complaint: [redacted]I am rejecting this response because: ? I offered to give the customer service rep my [redacted] info but she didn't want it? I have no order number; that's part of the problem? I never received a confirmation, nor have I have received responses to either of the emails I've sent directly to the seller? The company is taking no responsibility for this fraudulent seller, even though I'm guessing that the company has made a profit from the money I've lost? Here is a copy of the transaction? I find it interesting as well that two different names are listed - [redacted] and [redacted]Still waiting for a resolution from this company or through [redacted]? Regardless, I'm out almost $and my daughter doesn't have her backpack or any hope of getting it, as we have been unable to get any kind of satisfactory response from the seller or Bonanza.Sincerely,[redacted]

Complaint: ***I am rejecting this response because:
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* I have made no sales through Bonanza and have received no fundsI can prove this by showing my bank card statement if the company provides a transaction date, which it has refused to doAlso, any items purchased would connect with a third party printer in the US who prints my products on demand (they also have no record or transaction history)
* I have made no other account with Bonanza and therefore have not broken any terms of agreementMy position is firm in that Bonanza has had a security breach, either internally or externally, and is failing to take responsibility for this.Sincerely,*** ***

We're very sorry to hear about the trouble you're havingThe Bonanza community was designed to act as a platform to bring buyers and sellers together, and as such we don't have a hand in financial exchanges between our usersSince we don't directly process payments for items sold on our site,
transactions that occur on Bonanza ultimately take place between the seller, the buyer, and PayPal or Amazon Payments (the payment processor used for checkout)
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To resolve a dispute with a Bonanza seller, please first contact the user directly with your requestIf your request is denied by the independent seller, the next step of escalation will be to file a claim with the payment company that helped facilitate the salePayPal and Amazon Payments both offer a level of buyer protection, providing you file a claim within their allotted time frameCurrently, PayPal requires that you file a claim within days from the transactionAmazon offers their "A to Z Guarantee."
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Please keep in mind if you file a dispute with your credit card, it will nullify your claim with your payment provider
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How to file a claim with PayPal:? https://www.paypal.com/webapps/mpp/paypal-safety-and-security
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How to file a claim with Amazon Payments:? https://payments.amazon.com/help/
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Let us know if you have additional questions or if you need further assistance