Bonanza.com

We apologize for the negative experience? Unfortunately we are not able to reinstate your account nor are we allowed to disclose the specifics regarding the process of how our site security identified related accounts that have been previously suspendedWe would recommend that you identify
another marketplace that meets your needsIf you are unable to identify one we would recommend that you create a webstore independent of a marketplace, where you can create a system that works best for your business

So sorry for the negative experience? When reviewing this, we? can see that you have disputed this with PayPal which is where we would have directed you.? Once the option to escalate your dispute to a claim appears be sure to escalate the disputeAlso be sure to ask Paypal for a claim
resolution date to ensure that they resolve this as soon as they canUnder no circumstances should you withdraw your PayPal claim until you have a full resolution
Here are a couple of links that might assist:
The link that explains how to file a dispute is:? https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
Information on Paypal Protection:? https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside
Paypal Customer Support: [redacted] Alternate Number:[redacted]
Please let me know if you have any further questions about this process and let us know how it goes with PayPal

Complaint: [redacted]
I am rejecting this response because: This was a time sensitive purchase that would have been great if it would have been delivered as scheduledAll attempts to contact the seller via the website message method have gone unansweredSince the item I purchased was not delivered as scheduled, I endured extra expense and have already purchased a like item from a dependable sourceTherefore, I insist that the full purchase price be refunded to me immediatelyIf it has shipped, you may recall or retrieve your item from the carrier the best way you know how.? ?
Sincerely,
[redacted]

Thank you for letting us knowWe have issued a full refund for your membership via [redacted].? Transaction detailsPayment sent? to [redacted]April 4, at 9:35:AM PDTTransaction ID: [redacted]Payment Status:? COMPLETEDGross amount-$140.00? USD

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement)? We apologize that we are unable to provide further
details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you?

Here is a link to the listing of the item you purchased: [redacted] The transaction can be found here: [redacted] In the listing the seller states the...

shipping time as:  Shipping:delivered in 9-15 days via economic shipping Here is a link to the tracking number that the seller has provided: [redacted] Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any inventory. If you need to make updates to or have questions about your recent purchase, you will want to contact the seller directly. You can easily do so by [redacted] Your username is: [redacted] Hover your mouse over the "Account" link in the upper left-hand corner of any page, then select "Recent purchases" from the drop-down. Locate the order in question, then use the "Send them a message" link under the seller's username to send them a direct message. The subject line will include your username and order number so the seller can easily locate your order and offer assistance.

Sorry our reply did not assistIt sounds like you have a conflict with the seller of the item, who you directly paid for said itemAs explained before, your best recourse is directly with the seller (who you sent funds to via PayPal)If you are unable to resolve with the seller, your second option would be to go to PayPal directly and file a disputeWe do not mean to be repetitive, we just want you to be able to direct your energy to the channels who are able to resolve this for you

Complaint: [redacted] We are rejecting this response because we still have not received a refundWe filed a dispute with PayPal and the seller is still refusing to provide a refund
The seller sent us the message below:
We will send you a full refundAt the moment, we can not do that because you open a case in PaypalCould you please close it? After you close it, we will refund you the full amount
Per PayPal, they advised us that the case doesn't need to be closed first, for the seller to provide the refundThe case will be closed once the seller authorizes a full refund
Even though the seller is a third party, independent business owner, their actions are a direct reflection of how Bonanza.com operates
Until we receive a full refund, we will not close this complaint
?

We are sorry to hear of your negative experience with your transaction. Our first suggestion would be to file a dispute with [redacted] as they are the payment facilitator that you used when you paid this independent seller directly for the item you purchased from them. Based on your comments of the...

transaction, [redacted] has ruled in the seller's favor, your next best option would be to file a dispute with your credit card/bank that is connected to the transaction in question. Bonanza does not receive payments for goods, nor do we ship items so we do not have direct influence in refunds or shipping, etc. Please do let us know if you need any further information that will help with you filing a dispute with your credit card company.

Dear Sir
You had a Bonanza account and the charges that were assessed were for seller fees
?
WP4LESS joined 09/30/active 08/12/Send message rating 99.5% feedback
"About Me I love to cook and have found Wolfgang Puck Cookware to be my favoriteI sell hard to find cookware
pieces that are impossible to get elsewhereSome are disconntinued and some can only be purcahsaed in complete sets? You can start building your own set - with the pieces you prefer or add on to what you already haveHappy cooking!"

Our team has continued to notice a violation of our user agreement, specifically for listing items that are prohibited on our siteTo avoid potential legal recourse, it is our policy to remove the accounts of users who repeatedly list prohibited items.? You are welcome to continue listing items
which are not prohibitedYou can review the prohibited items list on the follo[redacted]g page:http://www.bonanza.com/site_help/general_selling/prohibited_items? If you are interested in moving to another marketplace, we recommend [redacted] or [redacted], both of which have strong monthly traffic and a good base of buyers and sellers[redacted] is a good site for those who wish to deal in the auction format.? We sincerely apologize for any inconvenience this may have caused you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry to hear of your negative experience with this seller. You purchased the item directly from the seller, and paid the seller directly using [redacted]. Please use the transaction number below and contact [redacted] to see if they will still cover this transaction that occurred in March of...

2017. If not, then you may want to try the credit card/bank that is attached to the transaction and see if you can file a chargeback. Lastly, the seller left their phone number which we have included below. Perhaps they can correct the mistake. Please do let us know if there is any additional information that would assist.  Order SummarySold on: 03/17/17Payment type: [redacted]Shipped on: 03/17/17Seller phone: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry to hear about your negative experience shopping on Bonanza. We had a look at the transaction and it shows that you have filed a claim with PayPal. That would be the action we would suggest. Bonanza is not able to intervene on your behalf as you paid for the goods directly to the seller...

(via PayPal). Please continue with the PayPal claim and let us know if there is any information we can provide that will assist you with getting a refund from PayPal sooner.

Complaint: [redacted]
I am rejecting this response because: Yes [redacted] has ruled against me. My credit union says its to late to file a claim. And I lost 60 dollars. Doesn't seem fair. Thanks for all your "help" Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The seller sent this shipment to RAPID CITY SD US not to the shipping address on the order or the address on file with [redacted]?!  This seller does not respond to e-mail attempts nor does [email protected]?!  We have read numerous negative reviews from consumers regarding Bonanza.com and with the experience we had on this first and LAST online web site order on Bonanza.com it is no surprise things went so wrong so quickly?!  If you can not communicate with the seller using your web site you do not need to advertise the merchandise on your web site to begin with?!  Bonanza.com has done nothing but make lame excuses for the still ongoing issue and problem?!  The merchandise shipment once received has been REFUSED/RETURN TO SENDER for USPS tracking # [redacted] which to date has yet to be delivered as there is apparently an issue with the RETURN TO SENDER address?!  We RETURNED the shipment in the same condition and manner we received the shipment in-UNOPENED?!  Bonanza.com not only allowed this "FIASCO" to take place but has done nothing at all to resolve the issue and added to the problem by providing INVALID shipment tracking numbers to us which we have forwarded on to [redacted].  This complaint needs to remain OPEN for other consumers to see and prevent them from shopping on Bonanza.com?!  As already stated this is still UNRESOLVED!!!!!!!
Sincerely,
[redacted]05/16/2018 @ 5:54 PM EDT

Complaint: [redacted]
I am rejecting this response because: I am still waiting for a response from paypal.
Sincerely,
[redacted]

We are sorry to hear about your negative experience. [redacted] has given you the incorrect information. When you purchased the item, you paid the 3rd party seller directly. So ultimately the transaction is between you and the seller. Because of this we only allow [redacted] and [redacted] Pay as payment...

methods on our platform as both of them offer excellent buyer protection programs. That way if the 3rd party seller does not make good on the order (as is the case here), you can file a dispute on [redacted]. We recommend escalating to a “claim,” which causes [redacted] to take direct action. [redacted] will then perform their own investigation of the circumstances and offer a resolution based on the information they find. You can read more here:https://www.[redacted].com/webapps/mpp/security/buyer-protection-resolution...⇄ suggest continuing to work with [redacted] directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.). We hope that [redacted] is able to help resolve this issue quickly for you. If there is any additional information that we can provide to help this process go smoothly, don’t hesitate to ask. Please let us know if you have additional questions, and thank you again for taking the time to bring this matter to our attention.

Hi [redacted], We are sorry to hear of your negative experience with this seller. We have confirmed that the tracking number shows the package delivered to California, and we can also confirm that you did communicate your address to the seller. We would recommend reaching out to the seller...

(that is who you paid) for clarification. It could be that they gave you the wrong tracking number, or it could be that they made a mistake with the ship to address. In any case, the seller should be your first point of contact. If you do not receive a favorable response from them, then we would recommend that you file a dispute with PayPal (that payment method that you used to pay them). PayPal offers an excellent buyer protection program. Below are your order details, please do let us know how we can further assist: https://www.bonanza.com/offers/51955887Order SummarySold on: 02/03/18Payment type: Paypal #[redacted]Shipped on: 02/08/18Tracking: [redacted] View tracking information