Bonanza.com

We are so sorry to hear that your transaction with this seller has not been fulfilled by the seller.  The seller "[redacted]" has been permanently suspended from Bonanza due to non delivery of items and non communication of order details to buyers.  Based on the activity on their account,...

we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://[redacted]Here is also [redacted]'s phone number:  1 ([redacted]-[redacted]If you need additional assistance, please contact us at [redacted]@bonanza.com

Complaint: [redacted]I am rejecting this response because:Its much bigger than just the money.. I have contacted [redacted] yesterday and they gave me my money back this evening from the seller.. This seller used racial slurs, slandering and just down right nasty and inapproiate language and words to me.. They should not be allowed to sell on your site or anyone elses for that matter.. Its more than the money and I can forward you the emails to prove this.. I have attached the emails.. I want Justice for this because this is no way to treat or talk to another human being especially one who was making you richer and more profitable..Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I already did those things and this is not covered.  on your site on the actual auction page it shows that this purchase is protects.  See attachment and see link: https://www.bonanza.com/site_help/general_buying/buyer_protection
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: all of a sudden they seem to be able to pull this up. Interesting given the apparent inability of the rep despite many emails. I don't believe anything was ever shipped as we received no notice nor did the seller respond to either of my emails. Furthermore when I looked at [redacted] yesterday, the dispute was still open. Not sure what's going on here.Sincerely,[redacted]

We are sorry for your negative experience. Bonanza has a full time team of Customer Service agents that work from our headquarters in Seattle, Washington. Our hours of operation for Customer Service are from 9am to 5pm Monday through Friday. During those hours we offer email and live chat. We are...

also responding to emails outside of those hours but not as consistently as we do during our business hours. 
Users are able to report items that may violate our listing policies directly from the listing (there is a drop down menu to "report violation"). Bonanza also has a channel for receiving "Cease and Desists" and other requests. You can read all about that here:  http://www.bonanza.com/site_help/DMCA/Brand_Protection_Program
Thank you for giving Bonanza a try and best of luck to you.

Hello [redacted]We are sorry to hear of your not so good experience with this seller.  We sincerely appreciate you letting us know so that we are able to prevent them from selling such items to other unsuspecting buyers.  We will address their account immediately and make sure that is the...

case.We would highly recommend that you file a dispute with [redacted] as soon as possible.  Doing so will protect your investment and also will ensure your purchase is refunded per the [redacted] buyer protection program. Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted]'s phone number:  [redacted]Can you please follow up with us and let us know how things pan out with respect to the dispute on [redacted]?  Keep us posted if you need any additional information too.Kind regards.

Complaint: [redacted]
I am rejecting this response because: Bonanza is hiding behind this disclaimer. They act like [redacted] when one makes a purchase then once their is a problem they wash their hands of it. It is a dangerous business. They claim not to be responsible for the businesses they send the customer to use. It is like a car dealer sending a car to a body shop to be fixed and then washing their hands of it once the car comes back with the paint peeling off. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The buyers don't always have the same address on their [redacted] as on Bonanza, I didn't get all the final value fees back on the refunds I sent. Also, I was never notified the exact reason my account was shutdown for and if it was for feedback then check the previous message I sent explaining why I have a lot of negative feedback although I had more positive and with over 360 sales I had like 12 negative feedback mostly due to an item getting damaged during shipment or item being out of stock in which case I sent a refund. I never even got a chance to improve my feedback although the feedback system is faulty itself.Sincerely,[redacted]

We are so sorry to hear of your not so good experience with the seller of this transaction.  The seller "[redacted]" has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way....

 Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted] phone number:  [redacted]
Please follow up with us and let us know how the dispute went with [redacted].
Kind regards.

Sorry to hear of your negative experience with this seller. It looks like there is a pending credit with PayPal, 
23 Feb 08:52: Received Reversed: buyer_complaint notification  
PayPal transaction #[redacted]
If you can please log into your PayPal account and confirm...

the above that would be great. Please get back to us and let us know if the seller has not resolved this dispute.
Thank you.

Complaint: [redacted]I am rejecting this response because:
I've already contacted the seller directly about the issue but haven't heard a response back from him yet.
 
Sincerely,
[redacted]

The seller "[redacted]" has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed...

them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted]'s phone number: [redacted]If you need additional assistance, please contact us at [redacted]@bonanza.com

Your account was suspended because you filed a chargeback for overdue seller fees.  When you added a credit card to your account, you opted into paying your seller fees with that credit card (Bonanza does not auto select this for you).  All sellers on Bonanza are required to have a valid...

credit card on file in order to sell on Bonanza.To get your account reinstated we would need a payment of $ 25.00 for the fees you filed a chargeback on, and we would need a payment of $ 30.00 which represents the chargeback fee that we are charged.  Total $ 55.00.  Please send this amount to [redacted]@bonanzle.com via [redacted] and reply with the confirmation number so we can confirm the payment.  At that time we will reinstate your account.Transactions that are not completed can be canceled by going to your fees page and following the steps outlined on this page:  http://www.bonanza.com/site_help/general/cancel_transaction_on_bonanzahThank you.

Complaint: [redacted]I am rejecting this response because:
I do not accept the excuse that I should list my items elsewhere.  While I may end up doing just that, it is not an appropriate "resolution" from you.  You continue to take my money (12 days earlier than stated in your terms!) yet your best advise for your poor business practices is "go somewhere else."  Does that really seem acceptable to you?  And for your information, I do have my items listed on my own website.  I do not have a lot of money to advertise, so I do not make many sales through the site.  However, I have not been contacted by any legal representative in regards to any item I'm selling, as you are so sure I should be.  If I was contacted, I would direct them to the First Sale Doctrine ( https://www.justice.gov/usam/criminal-resource-manual-1854-copyright-infringemen...⇄ ).  There is no law against re-selling an item that was legitimately obtained.  In fact, as shown in the link above, the action of re-selling a legitimately acquired item is actually guaranteed by law.  I would think an online marketplace like yourselves would be aware of that!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Clearly Bonanza.com has to have some relationship with the people that use the service.  I have tried to contact the seller, but have gotten no response.  Plus I sent 2 messages to Bonanza.com and got no messages either.  Very rude and unprofessional in my opinion on both parts.  Rest assured, that I will not recommend your company to others.  This is my first experience with Bonanza.com and will be my last.  There has to be some way you can connect with the seller.  You must have some information on them besides what we can see.   I have filed a claim with PayPal and hope they have better response than what I am getting now.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because Bonanza is responsible for this, too. Bonanza should work out to refund my payment.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
    There is no reason for me to be banned, I have done absolutely nothing. They sold all of 2 items for me while I did 25,000 on ebay in the same time frame. idk who the ** they think they are, but I warned them that not having support options bothered me. Now I have some unknown issue, out of the blue, no notice, no explanation, there is no grounds for it.I have plenty of free time to invest in educating people about your [redacted] up practices across all your social media account, better get used to seeing my name because I will be there every day now until I get my call from you regarding the inappropriate actions taken against my account. I have sued eBay and PayPal twice and am about to bag them a third time. Unless you want to join the list of cases that paid out to me, I suggest you call me [redacted].
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Congrats on your recent purchase from a Bonanza seller. You will need to contact the seller directly about this. Our system created a private account for you so that you can log in and send messages to the seller, check on the status of your shipment, and even leave feedback for your...

purchase.You should have received an email (check your spam folder) that will give you a password to log in (if not you can request a new password from the log in page).  Once you are logged in you can visit your "My Bonanza" page:Click the "My Bonanza" link (upper left hand side of page)Click "Purchases"Click "Purchased"You will then be able to view your transaction.  Clicking on the seller's name will take you to their profile page where you can send them an email and inquire about shipping, etc.  If the seller happens to be online you can send them an Instant Message (aka Quick-Text) and also use their "Live Booth Chat" window to communicate in real time.Let us know if you have any questions and thanks for shopping at Bonanza!

Per our records, this shows as refunded on 12/23 (we also send you an email on that day as well).  Please let us know if you need anything else.
Wednesday 03:23 pm
[redacted],
We have gone ahead and removed your account per your request. We have refunded the cost of your unused...

Webstore, that should post in 3-7 days. We are sad to see you go, please feel free to return at any time.
Regards,LukeThe Bonanza Team
Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
76.121.3.69
Seattle, WA, United States