Bonanza.com

Complaint: [redacted]I am rejecting this response because:
In the e-mail that I received, Bonanza made it sound like they are refunding me back my $199.99. That PayPal transaction number that they provided is not because they are making it right by refunding me on their own will, trust me they are not. I called and spoke to PayPal myself and gave them this transaction number. They still have not heard anything back from them and neither have I. That PayPal transaction number is generated because of my dispute. It's related to my case because I generated the complaint. Bonanza has not done one single thing! They have yet to make contact with me after I've reached out to them numerous times. I would think that they would want to make it right especially after their seller posted a screenshot of my transaction which by the way has my address on their public f.b. Page. I mean seriously, how unprofessional can you possibly get? Now, PayPal can't refund me back until the time allowed by the seller passes by with no response, which means it will take even longer for me to get my money back. That is so unfair!!!! All I want is to get my money back so I can get my purchase from somewhere else. I made this purchase on February the 15th which was two weeks ago today to be exact! Wow is all I can say. The seller even sent me an e-mail stating she would refund me back and of course has not done so! I can try and upload the screenshot that was posted along with the e-mail. So to answer the question, I'm rejecting because Bonanza has not done one single thing to make it right or responded back to any of the e-mails that I had sent them that clearly showed my concerns and issues. I even sent bonanza the screenshot of their seller that had posted my transaction that showed my address of my home. They don't call u back either, I left a voicemail cause of course no one answers. I've attached the post from their sellers f.b. That I mentioned previously along with her email stating she would refund me and a picture of PayPal showing that we are STILL waiting on a response from someone. This all could be done much quicker if Bonanza made this right.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: nothing has been resolved - the order information is as follows- 
[redacted]@gmail.com
Order #[redacted]sold by sportgadgetSincerely,[redacted]

we're very sorry to hear about the negative experience with your jersey order. Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any items. Instead, buyers pay sellers directly and sellers ship...

their goods straight to the buyer. This means that we cannot replace or refund your order ourselves.Don't fret! We have reached out to the seller on your behalf, request that they contact you as soon as possible with a resolution. We have also opened a claim in our Order Resolution Center to file a report for this seller. Our team will be taking appropriate action towards their account from there. In the meantime, we highly recommend that you contact PayPal, the payment provider you used to complete your purchase. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that these platforms provide a level of buyer protection should something go wrong with your order. Additionally, filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their account. You can get that process started here:How to file a dispute with PayPal if you used a PayPal account --> [redacted] If you completed your purchase with your normal credit or debit card (known as 'checking out as a guest on PayPal'), you will need to contact them via telephone to file your dispute. You can contact PayPal directly at [redacted] or [redacted].Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representative. If you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human.The reference number for your payment is: [redacted]Our apologies for the inconvenience you experienced, [redacted]. Please let us know if you have any trouble filing your dispute with PayPal so that we can help resolve this as quickly as possible. We'll also be glad to answer any questions you have at this time. Thank you for bringing this matter to our attention so that we can make the Bonanza experience better for all.

Vendor just contacted me via email and let me know that they issued a refund.
 
Thank you,
 [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have not yet received a refund. I filed one with paypal but bonanza should have some responsibility. When looking further into the matter it seems that this type of practice very commonly occurs with bonanza and I will not be using them ever again in the future, they issued me a $10 coupon but that will go to waste because I do not trust the business and would like a refund before accepting any sort of response from the business.Sincerely,Dr. [redacted]

Complaint: [redacted] We are rejecting this response because we still have not received a refund. We filed a dispute with PayPal and the seller is still refusing to provide a refund.
The seller sent us the message below:
We will send you a full refund. At the moment, we can not do that because you open a case in Paypal. Could you please close it? After you close it, we will refund you the full amount.
Per PayPal, they advised us that the case doesn't need to be closed first, for the seller to provide the refund. The case will be closed once the seller authorizes a full refund.
Even though the seller is a third party, independent business owner, their actions are a direct reflection of how Bonanza.com operates.
Until we receive a full refund, we will not close this complaint.

Thank you for letting us know. We have issued a full refund for your membership via [redacted]. Transaction detailsPayment sent to [redacted]April 4, 2018 at 9:35:13 AM PDTTransaction ID: [redacted]Payment Status: COMPLETEDGross amount-$140.00 USD

Complaint: [redacted]I am rejecting this response because:  I offered to give the customer service rep my [redacted] info but she didn't want it.  I have no order number; that's part of the problem.  I never received a confirmation, nor have I have received responses to either of the emails I've sent directly to the seller.  The company is taking no responsibility for this fraudulent seller, even though I'm guessing that the company has made a profit from the money I've lost.  Here is a copy of the transaction.  I find it interesting as well that two different names are listed - [redacted] and [redacted]. Still waiting for a resolution from this company or through [redacted].  Regardless, I'm out almost $40 and my daughter doesn't have her backpack or any hope of getting it, as we have been unable to get any kind of satisfactory response from the seller or Bonanza.Sincerely,[redacted]

Hi [redacted]We are sorry for the negative experience. We have removed your items from sale and completely closed your booth. If there is anything else you need please be sure to let us know.Kind regards.

Payment type: [redacted] #[redacted]The seller involved in your transaction has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious...

side when dealing with such sellers and we have permanently removed them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted]-apac.com/buyerprotection/security-centre.htmlHere is also [redacted]'s phone number:  [redacted] you need additional assistance, please contact us at http://www.bonanza.com/site_help/contact_us

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement).We apologize that we are unable to provide further...

details about the other account(s) involved with this action. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct. We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you.

Hello [redacted]
 
Apologies for the confusion and for the negative experience. Bonanza does not sell items, nor do we accept payments for items, so we cannot issue refunds. When a buyer makes a purchase using the Bonanza platform, the buyer pays the seller directly. In your case you paid the seller directly using PayPal. So your best recourse at this point would be contacting PayPal and filing an order dispute. That will place sanctions on the seller's bank account until a resolution has been made. On our side we can see that a refund is pending (we see this because PayPal sent us a notification), that is why we had asked you to log into your account on PayPal to confirm so. In any case we would recommend that you contact PayPal and proceed with a dispute.
We will investigate the seller's account and promptly remove them if they are found to be in violation of our user agreement. Thank you for bringing them to our attention.
 
Kind regards.

Complaint: [redacted]I am rejecting this response because: Bonanza must have been aware this seller was a problem because I received a response from them the same day I placed the order stating this seller had been suspended for misconduct.  Bonanza's response to my complaint on Revdex.com is the same one posted to me.  In other words "Buyer Beware" when placing an order on the Bonanza web site. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am responding with information requested. 
Seller: Whiz Bang Electronics
items Number: [redacted]
email: [redacted]@yahoo.comSincerely,[redacted]

Hello [redacted],Thank you for contacting Bonanza Support and we're deeply sorry to hear you have not received your order from the seller, [redacted], and they have not responded to your messages. The seller "[[redacted]]" has been placed on Hold by Bonanza and is currently not...

doing business on our site. Since this seller is no longer active on Bonanza, you may not receive the item you purchased. If you have not already done so, we highly recommend that you contact PayPal to file a dispute. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your order. You can get that process started here:How to file a claim with PayPal --> [redacted]If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your dispute. You can contact PayPal directly at [redacted] or [redacted]Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your order. If you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance.Here is the PayPal ID for your payment: [redacted]Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order.We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct action. PayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find.We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).We hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experienced. If there is any additional information that we can provide to help this process go smoothly, don’t hesitate to ask. Please let us know if you have additional questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Sorry to hear of your negative experience. We were unable to identify an account linked to the email address you provided. If you would be so kind to provide us with your Bonanza user name then we can make sure your account is properly closed.
Thank you.

Hello [redacted]. Sorry to hear of your negative experience with this seller.
The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout)....

 Bonanza basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community.  If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know).  That way other buyers will be aware of the sellers shortcomings.  Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller.  We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. In this case it would be PayPal. Currently PayPal requires that you file a claim within 180 days from the transaction.  Here is a link that will assist.How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimLet us know if you have additional questions or if you need further assistance.Regards

Revdex.com:
Can you close my case please ..  I Was told that the Revdex.com was were you seek resolutions but I didn't mean to do something that may affect the company
Thank you [redacted] ...