Bonanza.com

Sorry for the negative experience.  Thanks for your email, we're very sorry to hear about the difficulty you're having with your purchase. The Bonanza community was designed to act as a platform to bring buyers and sellers together, and as such we don't have a hand in financial exchanges...

between our users. Since we don't directly process payments for items sold on our site, transactions that occur on Bonanza ultimately take place between the seller, the buyer, and PayPal or Amazon Payments (the payment processor used for checkout).To request a refund for merchandise purchased on Bonanza, please contact the seller directly with your request. If your request is ignored or denied, the next step of escalation will be to file a claim with the payment processor that helped facilitate the sale. PayPal and Amazon Payments both offer a level of buyer protection, providing you file a claim within their allotted time frame. Currently, PayPal requires that you file a claim within 180 days from the transaction. Amazon offers their "A to Z Guarantee."At Bonanza, we do everything we can to create an atmosphere of trust between our users. If you've had a negative experience with a seller on our site, we highly recommend that you leave feedback about the seller (and please let us know if you need help doing this). We actively monitor negative feedback and remove users from our site that violate our terms of use or frequently receive negative feedback.How to file a claim with PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments: https://payments.amazon.com/help/201342380Let us know if you have additional questions or if you need further assistance.

Sorry for your not so good experience with listing items on Bonanza. The items you are selling are high risk in that they fall under a category that is monitored for infringement. Bonanza has been ordered by many brands to manually review high risk items that are often identified as infringing on...

the brand prior to them being listed on Bonanza, or face large lawsuits. In the interest of not being sued by the brands, we have to manually review select items before they are listed for sale. We hope that helps to explain why items are not immediately posted for sale.  Thank you for your patience and support.

Complaint: [redacted]
I am rejecting this...

response because:I still show a $40 hold on my account. This should have never been there in the first place. I want it removed! Why should this company be allowed to put a hood on my money? My money that I never gave them permission to touch!

We are very sorry to hear about your negative experience. If you are not able to receive a refund from IC3, contacting your bank/credit card company is the only other avenue we can suggest at this point. Sorry there isn't more we can do, but since this is outside of the 180 day timeframe for...

PayPal, there is little we can to to assist in this refund. What we can do is prevent the seller from using the Bonanza platform so we can prevent this from happening to others. Please do let us know if you need any additional information that would assist in you receiving a refund from your credit card or bank.

Sorry our reply did not assist. It sounds like you have a conflict with the seller of the item, who you directly paid for said item. As explained before, your best recourse is directly with the seller (who you sent funds to via PayPal). If you are unable to resolve with the seller, your second option would be to go to PayPal directly and file a dispute. We do not mean to be repetitive, we just want you to be able to direct your energy to the channels who are able to resolve this for you.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

19 Feb 21:01: Received Reversed: buyer_complaint notification  
PayPal transaction #[redacted]
Sorry for the not so good experience. When we viewed the transaction on our site it shows that you were issued a full refund via PayPal. Please contact PayPal directly...

and reference the above information to confirm. Please let us know if otherwise.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Sorry for the negative experience. You will need to contact the seller directly about this, here's how:1) First, please log in to your Bonanza account: http://www.bonanza.com/home/login2) After you have logged in, visit your "Account > Account Dashboard" page. Click "Purchases" on the...

navigation tool bar on the left side of the page, then select "Purchased" and locate the order in question. a) If you haven't yet received tracking information, click the "Request tracking info" link. We'll contact the seller with your request. b) If it has been more than 14 days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submit. We will send this information to the seller. Please try working directly with the seller to resolve your issue.For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/offers/order_resolution_hub

Comments/answers follow each point/question:1) The buyers don't always have the same address on their [redacted] as on BonanzaA. The payments were received directly to your account on [redacted], without Bonanza's intervention. We do not have a hand in the financial portion of the transaction. You have access to your buyers via [redacted] and also the power to issue refunds via [redacted]. Please follow up within [redacted].2) I didn't get all the final value fees back on the refunds I sent.A. Refunds are denied for various reasons, the most popular is that proof of the refund was not provided nor was the refund showing via [redacted]'s [redacted].  3) Also, I was never notified the exact reason my account was shutdown for and if it was for feedback then check the previous message I sent explaining why I have a lot of negative feedback although I had more positive and with over 360 sales I had like 12 negative feedback mostly due to an item getting damaged during shipment or item being out of stock in which case I sent a refund. I never even got a chance to improve my feedback although the feedback system is faulty itself.A. Each buyer who leaves Bonanza with a negative experience is a buyer that will likely never return to our site.  We have continued to observe negative feedback and a refund rate of over 30% on Bonanza from your buyers for various reasons.  If you are interested in moving to another marketplace, we recommend [redacted].com or [redacted].com, both of which have strong monthly traffic and a good base of buyers and sellers.  [redacted].net is a good site for those who wish to deal in the auction format.

You are right not not close your PayPal case. Doing so will release the seller of liability. We would recommend that you continue with your dispute until the seller grants you a refund or delivers the product to your satisfaction. Please do keep us posted of the outcome. We will also be sure to continue to review the seller's account in the event they are conducting business outside of Bonanza's guidelines.

Complaint: [redacted]I am rejecting this response because: They only explained what I should do and that is to file a dispute with PayPal. I have already done this even before they responded to my Revdex.com complaint. This will also not prevent them from taking away customer money and then not responding or providing merchandise updates. After I placed the order and paid them, my money was not available to me because I expected I already bought the item from them. I think that no other customer should experience what I experienced. 
As per PayPal advise, I already called Fedex to reject the package and have it sent back to sender. But even then, my funds will not be available to me until a few days after. 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This user was permanently suspended from Bonanza due to a violation of our user agreement. The account cannot be reinstated. Our full user agreement can be reviewed here: http://www.bonanza.com/site_help/user_agreement
 
An alternative site you may wish to try is [redacted]. If that is not an...

option then you may want to consider opening up an independent webstore. Best of luck to you.

Thank you for your additional information. We are not able to see that you were charged for any additional products. Please provide us with a screen shot of the CREDIT CARD statement that shows the charges you speak of and we will immediately issue a refund. As it stands, we do not see that you have purchased the quantity that you state. We have issued a refund for the unused portion of Turbo Traffic (That was included on the last correspondence). We are more than willing to issue you a full refund on any other charges but in order to do so we need to see the original charge so we can refund via the same payment source. As of now, we are not able to see the additional purchases you are stating that you made. Thank you advance for a screen shot of your credit card that will show these charges. We apologize for any inconvenience.

We are sorry to hear of your negative experience with this seller. The seller has offered to accept a return, here is the information they provided:
Our policy on Bonanza, is exchange only. I am happy to make an exception for you and do a refund but there is a 20% fee. Just make sure it is new with...

tags and here is our address.
Discount Scrubs and Fashion1911 N State Road 7Margate, FL 33063
M-F 8:30 am – 6:00 pm EST(954) 366-6741
#
 
If you are unable to resolve this directly with the seller, then we would recommend that you file a dispute with PayPal, whom you used to pay the seller directly for the goods. Bonanza is not able to access your or the seller's financial details and issue refunds and such because Bonanza never received funds for the transaction, you paid the seller directly. If we can provide you with more information to assist with filing a dispute on PayPal please do let us know.

Hi [redacted].We are sorry for the negative experience. We had a look at the transaction and it appears the seller has issued a refund via PayPal. Can you please confirm this with PayPal? Here are the reference numbers: 26 Sep 08:42: Received complaint:...

unauthorized_claim notification PayPal transaction #[redacted]26 Sep 08:41: Received Reversed: unauthorized_claim notification for $-84.20 PayPal transaction #[redacted]If you are unable to confirm the refunds, we would then recommend that you file a dispute with PayPal.  Doing so will place sanctions on their bank account until they have resolved the open issue. Please do let us know the status and how we can be of additional assistance.Best,Mark

We are sorry to hear of this unfortunate situation.  The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout).  Bonanza basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community.  If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know).  That way other buyers will be aware of the sellers shortcomings.  Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller.  We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction.  So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase.  PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame.  Currently PayPal requires that you file a claim within 45 days from the transaction.  Amazon also offers their "A to Z Guarantee."  Here are a couple of links that may assist:How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments -->  https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBILet us know if you have additional questions or if you need further assistance.Regards,The Bonanza Team

Thank you for contacting Bonanza Support and we're deeply sorry to hear about the negative experience you've had recently. We appreciate you bringing this to our attention so that we can continue to make the Bonanza experience better for everyone, and we'll be reviewing this situation to determine...

if further action needs to be taken. Unfortunately, because Bonanza doesn't process the payments ourselves, we don't have access to the financial information (for security and confidentiality reasons) necessary to issue you a refund directly.The easiest and quickest way to receive a refund for your order is to contact the seller directly. You can do this by hovering over the "Account" tab and selecting "Recent Purchases" from the drop-down menu to view your order, then clicking the "Send them a message" link to email them with the order number in the subject line so they'll know exactly which one is yours. Sellers typically respond within 24-48 hours and are often more than willing to accommodate requests from the buyer.If you don't hear from the seller within that time frame, we recommend filing a claim with the payment processor (Paypal or Amazon Payments) to have the charges reversed. You can get that process started hereHow to file a claim with PayPal --> https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments --> https://payments.amazon.com/help/201342380Again, we're truly sorry for the inconvenience this is to you, and if there is anything we can to help this process go smoothly or you'd like assistance with any other matter, please let us know and we'll be happy to do whatever we can.

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiries. We have reached out to the seller on your behalf. We thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to...

investigate this seller further. In the meantime, we highly recommend that you contact PayPal to open a dispute for a refund. One of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your order. Filing a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to act. A dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's account. To file a dispute on PayPal: If you completed your purchase by logging into a PayPal account, visit this link to get started. If you completed your purchase by entering your credit/debit card as a guest on PayPal (without logging into an account), you will need to contact them via telephone to file your dispute.You can contact PayPal directly at 1-888-221-1161 or 1-866-888-4178Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representative.If you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human and let them know the transaction ID ([redacted]), date and purchase amount for your order. Additionally, we recommend leaving this seller feedback about your experience so that other buyers are aware of their shortcomings. Here is a link to do so:  If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim.