Bonanza.com

Hi ***
We are sorry for the negative experienceWe have issued a full refund and can confirm that your account has been closedPlease let us know if you need anything else and thank you for giving us the opportunity to make things right

Hello ***
Sorry for the negative experienceWe have just issued a full refund of -back to the credit card that you used to purchase the yearly webstore on BonanzaWe do offer a free day trial of a webstore in the event you wish to give it another goJust make sure to not sign up
for the year and select the "Free day trial" optionPlease let us know if you need additional assistance
Kind regards
Refund Information
Refund Transaction ID
***
Refund Amount
$USD
Refund Status
Submitted For Settlement
Refund Date
08/11/09:AM PDT

We are sorry for your negative experienceBonanza has a full time team of Customer Service agents that work from our headquarters in Seattle, WashingtonOur hours of operation for Customer Service are from 9am to 5pm Monday through FridayDuring those hours we offer email and live chatWe are
also responding to emails outside of those hours but not as consistently as we do during our business hours.
Users are able to report items that may violate our listing policies directly from the listing (there is a drop down menu to "report violation")Bonanza also has a channel for receiving "Cease and Desists" and other requestsYou can read all about that here: http://www.bonanza.com/site_help/DMCA/Brand_Protection_Program
Thank you for giving Bonanza a try and best of luck to you

Hello ***
Apologies for the confusion and for the negative experienceBonanza does not sell items, nor do we accept payments for items, so we cannot issue refundsWhen a buyer makes a purchase using the Bonanza platform, the buyer pays the seller directlyIn your case you paid the seller directly using PayPalSo your best recourse at this point would be contacting PayPal and filing an order disputeThat will place sanctions on the seller's bank account until a resolution has been madeOn our side we can see that a refund is pending (we see this because PayPal sent us a notification), that is why we had asked you to log into your account on PayPal to confirm soIn any case we would recommend that you contact PayPal and proceed with a dispute
We will investigate the seller's account and promptly remove them if they are found to be in violation of our user agreementThank you for bringing them to our attention
Kind regards

Thank you for emailing and so sorry to hear about the negative experience with your order
The quickest and easiest way to reach a resolution is to contact the seller directly about the issueHere's how you can do so:
1) First, please log in to your Bonanza
account: http://www.bonanza.com/home/login2) After you have logged in, hover your mouse over the "Account" tab in the upper-left of any page, and click "Recent Purchases" from the drop-down menu to locate the order in question. a) If you haven't yet received tracking information, click the "Request tracking info" linkWe'll contact the seller with your request. b) If it has been more than days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the seller, and this action allows us to monitor a seller's behavior to take appropriate actionPlease try working directly with the seller to resolve your issue
For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/offers/bpp_full_terms

Thanks for letting us knowIf you have given the seller ample time to respond and they have not done so then we would recommend that you file a dispute with the payment processor that you used to send the direct payment to the sellerFiling a dispute with the payment processor can only be done by you as you paid the seller directlyHere are a few links that will assist:
How to file a claim with PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-security
How to file a claim with Amazon Payments: https://payments.amazon.com/help/
We will be sure to investigate the seller's account to ensure they are meeting the expectations of their buyers consistently Thank you for taking time to bring this to our attention and please do keep us posted if we can further assist

Complaint: ***
I am rejecting this response because: As I've already told you, I have contacted the seller and have not received a replyThe item was purchased through the Bonanza website so you must assume some responsibility to contact the company yourself and expedite my refund
Sincerely,
*** ***

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://tinyurl.com/BonanzaUserAgreement) We apologize that we are unable to provide further details
about the other account(s) involved with this action In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you

We are sorry to hear about your negative experience with a seller that uses the Bonanza platformBonanza does not accept payments for goods, nor do we warehouse itemsYou purchased the item directly from a 3rd party seller using PayPalIf the seller is not willing to issue a refund, then your
next step would be to file a dispute with PayPalPayPal offers an excellent buyer protection program and allows shoppers up to days to file a dispute. You can contact PayPal directly at 1-888-221-or 1-866-888-4178 If you need additional assistance that will help with you filing the dispute on PayPal please do let us know

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (***)We understand that it may not have been your specific
actions that caused this suspension to occur (for example, if other family members logged into your account), but we err on the side of caution in matters of user safety. Our system is preventing us from opening an account on Bonanza for you at this timeWe apologize for any inconvenienceDue to security restrictions, our team is unable to provide further details involved with this action. To protect your privacy, it is our policy not to notify other users of our suspensions when possibleIf you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processedWe strive to keep this matter as private as possible to preserve your reputation on Bonanza. Fortunately, we are able to recommend a few great alternatives such as *** or ***, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format. The advertising that is purchased on Bonanza is not refundableBonanza sends those funds on your behalf to Google Shopping which results in buyer traffic being directed to your boothBonanza or Google cannot guarantee that those buyers convert. We sincerely apologize for any inconvenience this may have caused youThank you for your understanding, and we wish you the best of luck in your future endeavors!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I contacted ***, filed a claim and their going to ensure I get a refund for the product I did not receive
I still think the seller should be investigated
Thank you,
*** ***

Sorry for the negative experienceWe just had a look at your account and we cannot identify the transaction in questionBonanza does not input your PayPal email address, nor does a buyerThe PayPal address you input on your profile is the address that the shopper sends the paymentIf you review
your seller settings, that is where you can double check the PayPal email address you have entered
If you can let us know the transaction ID then we can remove the sale for you (if you are not able to on Bonanza)You are obviously a very educated and professional seller so the last thing we would want is to make our platform difficult for youThank you for giving us an opportunity to correct things

Hello ***
Sorry for the negative experienceWe have just issued a full refund of -back to the credit card that you used to purchase the yearly webstore on BonanzaWe do offer a free day trial of a webstore in the event you wish to give it another goJust make sure to not sign up
for the year and select the "Free day trial" optionPlease let us know if you need additional assistance
Kind regards
Refund Information
Refund Transaction ID
***
Refund Amount
$USD
Refund Status
Submitted For Settlement
Refund Date
08/11/09:AM PDT

This user was permanently removed from Bonanza due to a violation of our user agreementA representation of the consistent communication they sent to various employees of Bonanza is attached

Complaint: ***I am rejecting this response because: this is not a good enough solution, *** agrees to refund me my money but the problem is I have to pay shipping out of pocket and in doing so shipping to China is very expensive, why would I have to put money out to return something that isn't mineI would like you guys to pay for the shipping for this problem Sincerely,*** ***

Complaint: ***I am rejecting this response because: This business, Bonanza is not being honest or truthful, because they are protecting something well beyond misconduct, but criminal misconductThe offending party, *** ***, having knowingly and fraudulently stolen the term *** ***, was forced to remove the offense, which is an admission of guilt that goes well beyond any supposed misconduct on my partAdd to that the lies this seller has engaged in, then, how can Bonanza defend itself? Bonanza is guilty of hypocrisy in the worst sense of the wordBonanza is simply deficient in ethical business practicesThey choose to prosecute an innocent party rather than address the confessed removal of plagiarized material, and allow the culprit to go freeBonanza is unprofessional, biased, and protective of guilty offenders who violate the law, but alas, they didn't threaten this site with a lawsuit, that's what this whole "offense" is aboutThey're unethical, period.Sincerely,*** ***

Complaint: ***I am rejecting this response because:we have filed a claimAnd we have attempted several times to work this out with the sellerWe can't even get a tracking numberI can't even find them as a seller on your site anymoreI'm sure there are others with complaints as wellHowever we will not be recommending your site to any event as I am unsure that you have checked on how your sellers are doingThey put advertisement and we paid on the 11thIt processed afterBut the seller won't give tracking number and one minute said it was in Oregon then said they didn't know where it wasWe feel we were scammedAnd for this to happen during Christmas hurts our family emotionally as well as financiallyWe are now out of money & not much we can spend on our children. Sincerely,*** ***

Your account was suspended because you filed a chargeback for overdue seller fees When you added a credit card to your account, you opted into paying your seller fees with that credit card (Bonanza does not auto select this for you) All sellers on Bonanza are required to have a valid credit card on file in order to sell on Bonanza.To get your account reinstated we would need a payment of $ for the fees you filed a chargeback on, and we would need a payment of $ which represents the chargeback fee that we are charged Total $ Please send this amount to ***@bonanzle.com via *** and reply with the confirmation number so we can confirm the payment At that time we will reinstate your account.Transactions that are not completed can be canceled by going to your fees page and following the steps outlined on this page: http://www.bonanza.com/site_help/general/cancel_transaction_on_bonanzaThank you

Sorry for the not so good experienceWe were able to find your order in our system based on your last name: http://www.bonanza.com/offers/***
The account that registered for this transaction has a different email and name than yours (presumably your spouse)They should have the
log in information for that account in their email inboxIf not, they can request a new password and/or log in credentials from our main log in page
To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request info about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order
You can also use the “Send them a message” link found under the seller's details in the order summary linked above to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to
Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

Hi ***,
Sorry for the not so good experience We have just issued a full refund for the Gold Membership that you signed up for We have removed that yearly membership from your account so you do not have to worry about being billed further We have also issued a full refund
for the webstore you purchased We have also unsubscribed you from that service so you will not be billed in the future, and we have removed this from your account So to summarize, we have issued full refunds on all of the premium services you signed up for on our site (refunds were back to your credit card used to make the purchases)
We have also given you a complimentary day Gold Membership so you can try the service for free That membership will drop off of your account automatically after days Please let us know if you need additional assistance
Kind regards
MarkThe Bonanza Team