Bonanza.com

Complaint: ***I am rejecting this response because: Its not acceptable to shut down my THREE stores without any communicationNor to allow me access to my data file of my listingsThe very least Bonanza.com can do is to give me access to my listings data fileMy stores are *** *** *** *** ***Sincerely,*** ***

Sorry to hear about your not so good experience with this transaction Have you attempted to contact the seller directly via Bonanza? 1) First, please log in to your Bonanza accounthttp://www.bonanza.com/home/login2) After you have logged in, visit your "My Bonanza > My Bonanza
dashboard" Click "Purchases" then "Purchased" page and locate the order in question. a) If you haven't yet received the tracking information, click the "Request tracking info" linkWe'll contact the seller for you to request the information. b) If it has been more than days since you paid for your order, or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the sellerPlease try working directly with the seller to resolve your issue. For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/buyer_protection_pledgeThanks,The Bonanza Team

So sorry for the negative experience When reviewing this, we can see that you have disputed this with PayPal which is where we would have directed you. Once the option to escalate your dispute to a claim appears be sure to escalate the disputeAlso be sure to ask Paypal for a claim
resolution date to ensure that they resolve this as soon as they canUnder no circumstances should you withdraw your PayPal claim until you have a full resolution
Here are a couple of links that might assist:
The link that explains how to file a dispute is: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
Information on Paypal Protection: https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside
Paypal Customer Support: *** Alternate Number:***
Please let me know if you have any further questions about this process and let us know how it goes with PayPal

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Sorry for the negative experienceWe are not able to see a completed transaction on our side which could explain why the seller has not gotten back to youWe see an incomplete order, *** that was not paid forSo if you were able to pay for this order, the
payment details were not communicated to Bonanza from ***In that case we would recommend that you file a dispute on ***That way you will protect your financial interest and also bring the payment to the seller's attention (payment is not currently showing on Bonanza) How to file a claim with *** *** Again, we're truly sorry for the inconvenience this is to you, and if there is anything we can do to help this process go smoothly or you'd like assistance with any other matter, please let us know and we'll be happy to do whatever we can Kind regards,

Complaint: ***
I am rejecting this response because:In my complaint I expressly
identified the problem of obscure cancellation links Bonanza needs to show that they have made the links for cancellation more prominent and easily accessible before I can dismiss this complaint This is a common practice among online websites to retain subscribers potentially against their will just for the purpose of auditing and pretense of customer retention It needs to be stopped.

Complaint: ***I am rejecting this response because:
The buyers don't always have the same address on their *** as on Bonanza, I didn't get all the final value fees back on the refunds I sentAlso, I was never notified the exact reason my account was shutdown for and if it was for feedback then check the previous message I sent explaining why I have a lot of negative feedback although I had more positive and with over sales I had like negative feedback mostly due to an item getting damaged during shipment or item being out of stock in which case I sent a refundI never even got a chance to improve my feedback although the feedback system is faulty itself.Sincerely,*** ***

We apologize that we are unable to further assist in this matter.

Complaint: ***I am rejecting this response because: my PayPal account shows no such refund made.Sincerely,*** ***

Complaint: ***
Good morning and thanks for assisting me on my case this is the only place I can write back to you about my case, company sent me a letter stating they are not responsible for my problems in other words "get lost"after reading their letter and all this problem I want to say thanks to you but company stole my money I never received any product nothing its also my fault for getting into this company, at this moment I just want to close the case and never again go with this company still I believe to give this company the worst review possible I can think Thanks again Revdex.com and I hope I did not ruin your weekend for all of you If I did I am very sorry

Sorry for the not so good experienceWe were able to find your order in our system based on your last name: http://www.bonanza.com/offers/***
The account that registered for this transaction has a different email and name than yours (presumably your spouse)They should have the
log in information for that account in their email inboxIf not, they can request a new password and/or log in credentials from our main log in page
To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request info about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order
You can also use the “Send them a message” link found under the seller's details in the order summary linked above to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to
Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

Hi ***,
We are glad to hear that you are in contact with our support teamIt very well could be that you have contacted us directly in which case we would have your contact informationHowever in order to link the two (Your Revdex.com communication and your Bonanza communication), we would need to have your user name or the registered email address used on our site
Thank you

Thank you for reaching out We are sorry that your payment method was declined We would recommend that you check directly with that source to identify why that was so Your account was suspended due to non-payment of overdue seller fees Our system sends out automatic
payment reminders and our seller fees team sends out two personal reminders prior to the account being suspendedThe $reinstatement fee helps offset the resources we direct to collect the overdue balance
Send $(Overdue seller's fees) + $(reinstatement fee) for a total of $directly to [email protected] via ***Please copy and paste the receipt in a reply to this email so we can confirm the payment, at which time we will reinstate your booth

Complaint: ***I am rejecting this response because:
I understand Bonanza does not refund, that the Seller will have to. However, Bonanza is not doing anything to contact the seller regarding this matter. The Seller is using Bonanza and their name as a platform, so Bonanza needs to take some responsibility and contact the seller to help iin resolving this matter. Don't just take the easy way outSincerely,*** ***

Congrats on your recent purchase from a Bonanza seller. You will need to contact the seller directly about thisOur system created a private account for you so that you can log in and send messages to the seller, check on the status of your shipment, and even leave feedback for your
purchase.You should have received an email (check your spam folder) that will give you a password to log in (if not you can request a new password from the log in page) Once you are logged in you can visit your "My Bonanza" page:Click the "My Bonanza" link (upper left hand side of page)Click "Purchases"Click "Purchased"You will then be able to view your transaction Clicking on the seller's name will take you to their profile page where you can send them an email and inquire about shipping, etc If the seller happens to be online you can send them an Instant Message (aka Quick-Text) and also use their "Live Booth Chat" window to communicate in real time.Let us know if you have any questions and thanks for shopping at Bonanza!

If I was suspended than Why was I not contacted and notifying me of suspension this is poor business practice, I it has been hours with no contact from businessmy website was called ***my site was http://www.bonanza.com/booths/*** is this the opinion of the Revdex.com or is this from bonanzaAccourding to policies of there own they are not abiding by there own business polices

Complaint: ***I am rejecting this response because:Your statements do not substantiate proofPlease check my account records for actual facts regarding my true statementsI placed my valid credit card on file for account verificationNot for automatic billingI have never opt in for any automatic billingI have never received any Bonanza email confirmation of any automatic billing enrollmentI have never been billed for Bonanza automatic billing until nowI have successfully canceled all Bonanza transactions on my account days prior to account suspensionIf I am liable for $chargeback fee, please provide proof that I enrolled in any automatic billingIf I am liable for $sellers fee, please provide proof that I did not successfully cancel the three transactions that comprised the sole basis of the $sellers fee I was chargedI have provided irrefutable evidence to the contrary: Three email screenshots show successful cancellation of the transactions that comprise the sole basis of the $sellers fee. Transaction cancellation was accomplished four days prior to account suspensionMy account was $four consecutive days before my account was ever suspendedA screenshot of bonanza's fees and credit policy user agreement reiterates the statements that I made regarding placement of my valid credit card on file for account verification purposesIt does not make mention of any automatic billing optionIn years of my account history, there have been no history of automatic billing until now One reason I will never opt in to any Bonanza automatic billing is most approved orders will end in canceled transactions for buyer non payment. These are the irrefutable facts: I approved a grand total of three orders (transactions) on 9/13, 9/14, 9/The three orders were the sole basis of the $seller feeMy credit card was charged between 9/15-9/17, without my permission or consent, for $Payment was never received for the three orders.Buyers never completed checkout or replied to my bonanza-based emailsI subsequently canceled all three orders on 9/On 9/20, at 3:53am, 3:54am, and 3:55am, I received three order cancellation confirmation emails from ***@bonanza.comI have the original emails/header and can provide actual screenshotsAgain, the aforementioned three orders were the sole basis of the $sellers fee I was chargedThe orders were successfully canceled four days before my account "was suspended."Four days before my account was suspended, the balance was $0.Can you please explain why you need a payment of $when my account is $from 9/20-current? The transaction cancellation URL that you provided is not only invalid, but unnecessaryTransaction cancellation is intuitive and do not need stepsDuring this year alone, I successfully canceled orders between both accounts.I have been a member for yearsI am completely aware of completing transaction cancellation. Chargeback fee is what bonanza incurred for wrongly charging my account without my permission or consentIf bonanza would not have charged my account without my permission or consent, bonanza would not have incurred that feeIf I were wrong in this regard, I have no problem paying this feeHowever, your mere statement does not provide any corroborating evidenceCan you please explain why I should observe the $chargeback fee when evidence conspicuously shows that I never enrolled in any automatic billing? As my initial complaint says: "I placed my card on file for account verificationNot for automatic billing." Your agreement clearly says: "Bonanza requires all seller accounts to provide a credit or debit card for the purposes of verification of their identity." Therefore, I am completely aware that "All sellers on Bonanza are required to have a valid credit card on file in order to sell on Bonanza." If my card were invalid, I would not have been able to sell anything on Bonanza.com.If my card were invalid, Bonanza would not have been able to charge it in the first place. I signed up with account 7/30/10First order was 9/13/10Order was canceled by me 9/22/10 During those consecutive days of outstanding fees, my credit card was never subjected to wrongful "automatic billing" for any "overdue fees." Never! Not once is years, until now. Something most recent: 3/31/15: I received an order from a buyer that needed my approval or cancellation. 3/31/6:56pm email from ***@bonanza.com Subject: "A buyer order awaits your approval on Bonanza" 3/31/15: I approved order. 3/31/7:37pm email from ***@bonanza.com Subject: "Your invoice for Bonanza order xxxx has been processed." 4/5/1:35am email from ***@bonanza.com Subject: "Greetings, xxxxxx, Your March bill of xxxx now awaits your payment on Bonanza." At this point, I didn't "manually" pay my bill as I was still awaiting payment from buyer for order. 4/20/1:01am email from ***@bonanza.com I received a "reminder" to pay my billSubject: "This is a reminder that your bill of xxx for March now awaits payment on Bonanza. 4/24/1:37pm email from ***@bonanza.comI received a "your bonanza bill" emailSubject: "We could really use your helpWe need you to log in and pay your "overdue" seller fees as soon as you can." 4/24/1:39pm email from ***@bonanza.comI received the same duplicate "your bonanza bill" emailSubject: "We could really use your helpWe need you to log in and pay your "overdue" seller fees as soon as you can." 4/25/15: I canceled order 4/25/6:33pm email from ***@bonanza.com I received "Your offer expired"Subject: "An offer made to you by xxxx has expired..." During those consecutive days of outstanding fees, my credit card was never subjected to "automatic billing" for any "overdue fees." Again, I placed my card on file for account verificationNot for automatic billingThe above bonanza email history corroborates the facts. I have full screenshots of every last mentioned email, with complete headers, that I received from bonanza/bonanzle since I created my accountsThere is not single email that makes mention of any "automatic billing" enrollment. Your statement does not substantiate proofPlease provide proof that I enrolled in any automatic billingI have irrefutable evidence to the contraryI will readily provide it upon request Sincerely,* ***

We are sorry to hear that this seller did not deliver the item you ordered from them The seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: * *** ***
Can you please follow up with us and let us know how the claim with *** goes? Thank you very much

Complaint: ***I am rejecting this response because: this is not a good enough solution, *** agrees to refund me my money but the problem is I have to pay shipping out of pocket and in doing so shipping to China is very expensive, why would I have to put money out to return something that isn't mineI would like you guys to pay for the shipping for this problem Sincerely,*** ***

Sorry for your not so good experience with this sellerIf your attempts to resolve this directly with the seller are unsuccessful, then we would recommend that you file a payment dispute with PayPalPayPal has an excellent buyer protection program that covers such instancesWhen you made the
purchase, you purchased from the seller directly (Please review your payment receipt), not BonanzaSo Bonanza is not able to issue a refund or have any hands in the financial portion of a transaction which is why we are directing you to file a dispute directly with PayPal (if your attempts to resolve with the seller are unsuccessful)