Bonanza.com

Seller used Bonanza to make sales, opted in for our advertising to boost their chance at having salesSales were made Fees for those sales were not paid Seller was suspended At this time reinstatement is not an option

Complaint: ***
I am rejecting this response because: The seller sent this shipment to RAPID CITY SD US not to the shipping address on the order or the address on file with *** ***?! This seller does not respond to e-mail attempts nor does [email protected]?! We have read numerous negative reviews from consumers regarding Bonanza.com and with the experience we had on this first and LAST online web site order on Bonanza.com it is no surprise things went so wrong so quickly?! If you can not communicate with the seller using your web site you do not need to advertise the merchandise on your web site to begin with?! Bonanza.com has done nothing but make lame excuses for the still ongoing issue and problem?! The merchandise shipment once received has been REFUSED/RETURN TO SENDER for USPS tracking # *** which to date has yet to be delivered as there is apparently an issue with the RETURN TO SENDER address?! We RETURNED the shipment in the same condition and manner we received the shipment in-UNOPENED?! Bonanza.com not only allowed this "FIASCO" to take place but has done nothing at all to resolve the issue and added to the problem by providing INVALID shipment tracking numbers to us which we have forwarded on to *** ***. This complaint needs to remain OPEN for other consumers to see and prevent them from shopping on Bonanza.com?! As already stated this is still UNRESOLVED!!!!!!!
Sincerely,
*** ***05/16/@ 5:PM EDT

Complaint: ***I am rejecting this response because:
Well thats odd considering I was not a buyer but a seller for almost years I have never bought one thing from bonanza ever, so I could not file chargebacks or leave feedback for sellers if I have not bought anything Do you even know who I am? You have me mixed up with someone else, please provide me evidence of these charge backs What is the transaction id? on paypal? You shut down my selling account, a account I did not use to buy, nor did I use any other account to buy from so please show me the transactions.Sincerely,*** ***

Hello ***
We are sorry to hear of your negative experience with this sellerWe searched our database using your email address and your name and were unable to find a transaction or accountWould you be so kind as to forward us an order number of your transaction so we can
research this on our side?Thank you

We are sorry to hear of your negative experience with this sellerYou purchased the item directly from the seller, and paid the seller directly using *** ***Please use the transaction number below and contact *** *** to see if they will still cover this transaction that occurred in March of
If not, then you may want to try the credit card/bank that is attached to the transaction and see if you can file a chargebackLastly, the seller left their phone number which we have included belowPerhaps they can correct the mistakePlease do let us know if there is any additional information that would assist. Order SummarySold on: 03/17/17Payment type: *** *** ***Shipped on: 03/17/17Seller phone: ***

We are sorry for your negative experienceYour account was permanently suspended for multiple violations of our user agreement. http://www.bonanza.com/site_help/user_agreementIf you are looking for alternative venues, *** and *** offer a good base of trafficAnother option is to create an
independent webstore where you can create policies that are more inline with your goals for your business

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://tinyurl.com/BonanzaUserAgreement) We apologize that we are unable to provide further details
about the other account(s) involved with this action In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processed It is our policy not to notify other users of our suspensions when possible We strive to keep this matter as private as possible to preserve your reputation on Bonanza.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you

Sorry to hear about your negative experience shopping on BonanzaBonanza does not accept payments for items nor do we sell itemsYou purchased the item directly from a 3rd party seller who uses the Bonanza platform to sell itemsBecause you paid the seller directly your option for a refund is
directly from the sellerIf the seller is not willing to provide you with a refund then you should file a dispute with PayPalPayPal offers an excellent buyer protection program and you have up to days from your purchase to open a dispute. Bonanza does employ many systems to prevent bad people from using our site but if someone wants to be bad enough they will find ways around even the most robust securityIn any case, we learn from them and continue to improve our security to prevent such instancesPlease let us know if you need additional assistance filing a claim with PayPal

Vendor just contacted me via email and let me know that they issued a refund
Thank you,
*** ***

Sorry for the negative experienceThe listing states that the units sold were "defective" and sold as parts onlyHere is a link to the listing you purchased: http://www.bonanza.com/listings/Apple-Tv-Media-Streamer-1080p-3rd-Gen-MD199LL-A-...⇄ /> Please note, Bonanza does
not allow listings to be edited when they have been soldHere is a link to the transaction: http://www.bonanza.com/offers/***
We would recommend that you reach out to the seller and see if they have an exchange policy

complaint: ***
I am rejecting this response because: you have not given me any new or useful information that shows you are not a shady company or protects your consumers.Sincerely,*** **

Thank you for writing back and sorry to hear of your not so good experience with this sellerSince PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refundPayPal will withdraw the funds from the seller's account,
placing the money on-hold while the seller works with you to resolve the issuePayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf. If you'd like us to re-send the information about filing a dispute, or if you have additional questions, please let us know and we'll be happy to help

We are sorry to hear of your negative experience with this sellerWe have also reached out to the independent seller and asked them to issue a refundWe have also removed their items from saleWe would recommend that you file a dispute with PayPalPayPal has a buyer protection program that is
designed to protect buyers in cases like thisBecause you paid the seller directly, you will need to file this dispute with PayPal directly.
Here is the reference number of your transaction and your transaction detailsPlease do keep us posted if we can further assist
Transaction Summary
Sold on: 07/22/
Payment type: Paypal #***
1-888-221-
Below is a list of toll free numbers for PayPalCustomer Support: 1-888-221-1161(you'll need to log in for a one time passcode)hours:4:AM to 10:PM Pacific Time Monday through Friday; 6:AM to 8:PM Pacific Time Saturday and Sunday

Complaint: ***I am rejecting this response because:
the business provided fake information (the PayPal information that they provided in a prior message was fakeI contacted PayPal and verified....)This is an illicit way of doing business and I beseech the Revdex.com to revoke bonanza 's accreditation on those grounds.Sincerely,*** ***

Thank you for taking the time to report this seller to us so we can prevent similar experiences We have banned this seller from Bonanza, permanently Let us know if you need anything else and thank you again for your help.Kind regards.The Bonanza Team

Complaint: ***I am rejecting this response because: I have been trying to contact your company since Friday the 16th and to get any response I have to file a claim with the Revdex.comWhy was I not contacted with any of the calls or emails that I sent to supportNow I am given no resolution besides contact ***I am requesting resolution from your company and a reaosn why you disregard my attepts to contact you. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I wrote to them explaining the fact that I wanted to re-order the merchandise. The site wouldn't let me do that. (bonanza site) I couldn't understand why they wouldn't write back to me telling me what I could do. I've ordered other merchandise using my computer without this complaint

Complaint: ***I am rejecting this response because: nothing has been resolved - the order information is as follows-
***@gmail.com
Order #***sold by sportgadgetSincerely,*** ***

Sorry that our process is not inline with your expectationsWe appreciate the feedback and will do our best to improve the process on our sideIf our process continues to cause your business hardship, we would recommend listing those items on an independent webstore, where you will have the opportunity to communicate directly with the brands who are the driving force behind our current process

We apologize that we are unable to further assistWe wish you the best of luck in your future endeavors