Bonanza.com

Sorry for your negative experience in closing your accountNot sure why you were not able to pay your fees because we are big fans of money :) In any case the fees were not very large so we have waived them for you and closed your account per your requestThank you for giving Bonanza a try
and please let us know if you need anything elseBest to you

Complaint: ***I am rejecting this response because: They only explained what I should do and that is to file a dispute with PayPalI have already done this even before they responded to my Revdex.com complaintThis will also not prevent them from taking away customer money and then not responding or providing merchandise updatesAfter I placed the order and paid them, my money was not available to me because I expected I already bought the item from themI think that no other customer should experience what I experienced.
As per PayPal advise, I already called Fedex to reject the package and have it sent back to senderBut even then, my funds will not be available to me until a few days after.
Sincerely,*** ***

We are sorry to hear of your not so good experience with this transactionThe seller from your transaction has not responded to our requests to resolve this complaint so we have removed them from Bonanza We would ***Highly*** recommend that you contact *** as soon as possible and file a
dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

Complaint: ***
I am rejecting this response because: Yes *** has ruled against meMy credit union says its to late to file a claimAnd I lost dollarsDoesn't seem fairThanks for all your "help" Revdex.com
Sincerely,
*** ***

Sorry to hear of your negative experienceWe were unable to identify an account linked to the email address you providedIf you would be so kind to provide us with your Bonanza user name then we can make sure your account is properly closed
Thank you

The seller "***" has been permanently suspended from Bonanza due to non delivery of items Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as
possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also ***'s phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Sorry for the negative experienceWe assumed your account on your behalf to get an update from the 3rd party seller on your orderThey responded to your email with the following: Hello,I am new to Bonanza and never realized that your order was pending with meI am so sorry, as I primarily
sell on *** and ***and I didn’t get any notification from Bonanza until I opened the site today.I am shipping the item asap with DHL and will share the AWB number immediately, and it will be delivered in next 4-daysI am so sorry for the inconvenience causedI guess it will take some time for me to get used to the Bonanza.Kind Regards,SSAHere is a link to your order on Bonanza for reference: https://www.bonanza.com/offers/*** If the seller does not follow through as promised, we would recommend that you file a dispute with ***Please let us know if you need assistance doing so.

Hello Michelle,
I'm hoping to hear back from you about my order on the Dallas Cowboys jacket I sent back to you due to the sizeIf there's any issue about my order, I would greatly appreciated if you contact me about progressYou can also refund my money if there's an issues with my orderThank you and hope to hear back from you soon
*** ***
On Dec 25, 3:PM, "***.***@gmail.com" wrote:
Hello Michelle,
I am sending you an email in regards to the 2XL Dallas Cowboys jacket I purchased from your websiteI loved the jacket but the jacket was made to smallI will send the jacket back for a bigger sizeI will need a 4XL since the jacket runs smallMy husband only weighs lbs and 5'he's not a big guy but muscularThank you for your serviceI hope to hear from you soonHappy holidays!!!!
Sincerely,
*** ***Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry for your negative experience on Bonanza.Your account was permanently suspended from Bonanza due to a violation of our user agreement and reinstatement is not an option. http://www.bonanza.com/site_help/user_agreementWe would like to recommend a few great alternatives such as
ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format. We sincerely apologize for any inconvenience this may have caused youThank you for your understanding, and we wish you the best of luck in your future endeavors!

We apologize that we are unable to reinstate your accountIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may
not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time
If you are interested in moving to another marketplace, we recommend *** and ***, both of which have strong monthly traffic and a good base of buyers and sellers
We sincerely apologize for any inconvenience this may have caused you

Complaint: ***I am rejecting this response because:Your company allows your sellers to advertise and sell items under informationThen you deny any responsibility while you are the one allowing them to sell on Bonanza.com You have done nothing to resolve this issue except push it to paypal which is not at fault for this. Sincerely,*** **

Complaint: ***I am rejecting this response because:
I am sinking imediately
reinstatement of my account because our company never violated any of there user agreement policiesWe just asked why they refuse to advertise there website when we invested $50,into our boothWe are requesting the they take down all the advertising that each of there advertising increases a certain booths sales by a number assigned to each program because it is misleading and completely and there is no way to measure there claimsIt's kind of a ponzie skeem because your paying a certain amount of money and there advertising they can increase your sales by 5x if you pay that amount each month which it doesn't really live up to there claims according to over members that have tried them and it didn't live up to there advertisementIf they refuse to reinstate my account imediately we can go to court over it and that will happen but I am asking them to send me over the files of all the products I spent hours listing so I can transfer them over to a website builder program I have chosenI have spent days hand listing all these items on this siteIf they don't take down all there claims about there company's abilities I want all the information sent over to the attorney generals office for advertising fraudAlso I want a number a ID number so I can review them on trust pilot so there not getting biased reviews on the internet because there keeping people from reviewing them l, that have problems with there companyIt's basically the company posting manipulated reviews to build business from both sellers and buyers which should be against a business ethics policy
Sincerely,*** ***

We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know) That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame Currently PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud http://tinyurl.com/FileAClaimWithFBILet us know if you have additional questions or if you need further assistance.Regards,The Bonanza Team

Revdex.com:
Wanted to let you know they gave me the full refundThank for all your help!Sincerely, *** ***

Complaint: ***
I am rejecting this response because:Business is condoning and profiting from the sale of fraudulent software. The software that they are selling works initially but is determined to be faulty later
Sincerely,
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***I am rejecting this response because: what Bonanza forwarded to me is copied and pasted from an email which the seller sent me over two weeks ago on August 22ndThat email outlines a third possible return policy ie returns are not allowed, which contradicts once again what the seller originally statedUnfortunately, I have not received any communication from Bonanza regarding the email I sent them on August 22ndIn my email, I informed Bonanza that the seller was retroactively charging me a restocking feeThis is not an issue covered by PayPal's purchase protectionPaypal only covers two types of issues: items not received or items significantly not as describedAs an internet forum for online purchases, Bonanza has an obligation to customers who rely on the accuracy of sellers' listingsPayPal has no way of policing the content on Bonanza's websitePotential customers should be aware that Bonanza does not require sellers to post accurate listingsIf Bonanza is not going to provide buyers with any assistance or protection, this needs to be disclosed fully and explicitly on their websiteIt is also unclear why customer service is offered if Bonanza simply redirects customers to sellers and Amazon/Paypal Sincerely,*** ***

Here is a link to our policy: https://www.bonanza.com/site_help/user_agreementYou agree not to solicit, harass or impersonate Bonanza membersBonanza reserves the right to modify or terminate any service for any reason at any time, with or without notice

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://tinyurl.com/BonanzaUserAgreement) We apologize that we are unable to provide further details
about the other account(s) involved with this action In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you