Bonanza.com

Sorry to hear that you haven’t received any tracking information for your order yet! Bonanza acts as a platform that connects buyers and sellers to transact directlyWe do not produce, house or ship any items ourselvesInstead, buyers pay sellers directly and sellers ship items directly to
buyers. Sellers typically update their orders as soon as they’re able to get the items shipped, so it’s possible that they haven’t yet had a chance to deliver the item to the shipping service. To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request information about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order. Here is a direct link to your recent purchase: https://www.bonanza.com/offers/50744974 You can also use the “Send them a message” link found under the seller's details in the order summary linked above to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to. Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

Dear sir,
We apologize for your not so good experience Bonanza does not offer phone support at this timeWe just received your email from you at support that you had been issued a refund by *** due to the independent seller not delivering the item This independent seller has also
been permanently removed from Bonanza We appreciate you letting us know about your experience so we can remove them from Bonanza and prevent this from happening to other shoppers
Kind regards
Bonanza
FYI , I JUST GOT REFUNDED BY *** BECAUSE THE SELLER WAS CAUGHT CHEATING AND SUPPLYING INFORMATIONALSO I SEE FROM THE INTERNET YOUR COMPANY HAS MANY MANY COMPLAINTSRevdex.com AND THE *** *** *** *** HAS A PENDING INVESTIGATION ON YOU COMPANYHOW DOES IT FEEL TOL WORK FOR A COMPANY THAT THE *** *** IS LOOKING ATHAVE FUN ON THE UNEMPLOYMENT LINE !!-----Original Message-----

If I was suspended than Why was I not contacted and notifying me of suspension this is poor business practice, I it has been hours with no contact from businessmy website was called ***my site was http://www.bonanza.com/booths/*** is this the opinion of the Revdex.com or is this from bonanzaAccourding to policies of there own they are not abiding by there own business polices

We are sorry to hear of your not so good experience with a seller on BonanzaWe had a look at the transaction in question and it appears that the seller has issued a refund via PayPal, which is the payment source you used to pay themBelow is the information that we can see about the refund
Please verify this information with PayPalIf you are still needing to send the product back to the seller, we would recommend that you contact the seller directly for instructions on how to best ship the item back to themIf Bonanza can provide you with more information or guidance that would help you please do let us know
Jan 10:19: Received dispute: not_as_described notification
PayPal transaction #***
Jan 10:19: Received Reversed: buyer_complaint notification for $-66.61
PayPal transaction #***

Hello We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza
basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know) That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame Currently PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud http://tinyurl.com/FileAClaimWithFBILet us know if you have additional questions or if you need further assistance

We apologize that we are unable to reinstate your accountIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may
not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time
If you are interested in moving to another marketplace, we recommend *** and ***, both of which have strong monthly traffic and a good base of buyers and sellers
We sincerely apologize for any inconvenience this may have caused you

Upon further review of your account history we have decided to issue a refund of $ that you paid via *** (which you currently have disputed) to reinstate your account Based on the history of your account (infringement violations with ***, Inc.) we are not able to reinstate your booth If you have any questions about the violations, please contact *** directly, ***@***.com

Per our records, this shows as refunded on 12/(we also send you an email on that day as well) Please let us know if you need anything else
Wednesday 03:pm
***,
We have gone ahead and removed your account per your requestWe have refunded the cost of your unused
Webstore, that should post in 3-daysWe are sad to see you go, please feel free to return at any time
Regards,LukeThe Bonanza Team
Mozilla/(Windows NT 6.3; WOW64; rv:43.0) Gecko/Firefox/
Seattle, WA, United States

We are sorry to hear of your not so good experience with an item you purchased online The seller you reference has been permanently removed from Bonanza due to non delivery of items We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you
can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

Bonanza does not accept payments for items purchased on our siteAccording to your purchase, you paid using PayPal, Paypal #*** You will need to contact PayPal directly to dispute your purchase from this sellerHere is a link to PayPal's Buyer Protection page, https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security Your other option is to file a dispute via your credit card/bank that is connected to the paymentPlease let us know if we can assist you with additional information to help you file the appropriate claims

Hi ***,Thanks for getting back to usHave you had a chance to file a claim with PayPal yet? If not, we recommend doing so at your earliest convenienceOne of the reasons that Bonanza requires sellers to accept payment options such as PayPal and Amazon Pay is that these platforms provide a level
of buyer protection should something go wrong with your orderYou can get that process started here:How to file a dispute with PayPal https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolutionIf you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-4178.Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human.The reference number for your payment is: Paypal #***Please note that a dispute affords the ability to interact with the seller via PayPal's interface, while a claim allows PayPal to intercede and provide resolution in the event a seller is unresponsiveYou can escalate a dispute to a claim within days of the date the dispute was openedPlease do not close a dispute or claim until you receive product or a refund.Again, we are truly sorry for the inconvenience this is to you, and if there is anything we can do to help this process go smoothly or you'd like assistance with any other matter, please let us know and we will be happy to do whatever we canWe will be sure to address the seller account as well

Complaint: ***
I am rejecting this response because: I have no idea what these multiple violations arePlease explain in detail rather than give generic responses
Sincerely,
*** ***

Sorry for the negative experienceWe assumed your account on your behalf to get an update from the 3rd party seller on your orderThey responded to your email with the following: Hello,I am new to Bonanza and never realized that your order was pending with meI am so sorry, as I primarily
sell on *** and ***and I didn’t get any notification from Bonanza until I opened the site today.I am shipping the item asap with DHL and will share the AWB number immediately, and it will be delivered in next 4-daysI am so sorry for the inconvenience causedI guess it will take some time for me to get used to the Bonanza.Kind Regards,SSAHere is a link to your order on Bonanza for reference: https://www.bonanza.com/offers/*** If the seller does not follow through as promised, we would recommend that you file a dispute with ***Please let us know if you need assistance doing so

We are sorry to hear about your negative experience with this sellerWe viewed your transaction and it looks like a refund may have been issued by PayPal (against the seller)Can you please reference the information we have included below to confirm? If it turns out to not be refunded, we highly
recommend that you dispute the transaction against this seller in PayPalWe appreciate you letting us know about your experience so we can keep Bonanza free from such negative experiences
Please do let us know if you need anything else
Transaction ID: ***
Sold on: 11/27/16
Current status: Payment Complete
Dec 12:32: Received dispute: non_receipt notification
PayPal transaction #***
Dec 09:35: Received Reversed: buyer_complaint notification for $-31.23
PayPal transaction #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Feb 21:01: Received Reversed: buyer_complaint notification
PayPal transaction #***
Sorry for the not so good experienceWhen we viewed the transaction on our site it shows that you were issued a full refund via PayPalPlease contact PayPal directly
and reference the above information to confirmPlease let us know if otherwise

Complaint: ***I am rejecting this response because: THE ISSUE OF POOR C/S HAS NOT BEEN RESOLVEDSHAME ON BONANZA FOR BLOCKING MY EMAILS AND QUESTIONING FROM MY ATTORNEYALSO BLOCKED ACCESS TO THE ACCOUNT ON THEIR WEBSITE% NEGATIVE FEEDBACK ON THE Revdex.com WEBSITEHAVE YOU CHECKED THE INTERNET FOR COMPLAINTS AGAINST BONANZA ? CHECK OUT THE WEBSITES ON THE NET FOR COMPLAINTS AGINST BONBANZA NOT FROM JUST BUYERS BUT, FROM SELLERSWHAT A SHAMIF I HAVE HAD SUCH A BAD EXPERIENCE, YOU THERE ARE MANY OTHERS OUT THERE THAT HAVE NOT COMPLAINEDWHAT IS BONANAZA AFRAID OF? WHAT ARE THEY HIDING?Sincerely,*** ***

Hello ***
Sorry that your experience on Bonanza was not a good one If you have attempted to reach out to the seller and also filed a resolution case on our side (so we can help mediate a resolution) have have no resolution, then we would recommend that you file a dispute with ***Reason
being is that your payment was made directly to the seller via *** So contacting *** and filing a dispute would be the quickest way to get a refund
Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ***'s phone number: * *** ***
We will be sure to follow up with the seller to vet them Please do let us know how things work out with ***
Kind regards

Thank you for letting us know about your not so good experience After further research, we have removed the seller from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza errs on the cautious
side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also ***'s phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

Hi ***,Thanks for getting back to usHave you had a chance to file a claim with PayPal yet? If not, we recommend doing so at your earliest convenienceOne of the reasons that Bonanza requires sellers to accept payment options such as PayPal and Amazon Pay is that these platforms provide a level
of buyer protection should something go wrong with your orderYou can get that process started here:How to file a dispute with PayPal --> https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolutionIf you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-4178.Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human.The reference number for your payment is: Paypal #***Please note that a dispute affords the ability to interact with the seller via PayPal's interface, while a claim allows PayPal to intercede and provide resolution in the event a seller is unresponsiveYou can escalate a dispute to a claim within days of the date the dispute was openedPlease do not close a dispute or claim until you receive product or a refund.Again, we are truly sorry for the inconvenience this is to you, and if there is anything we can do to help this process go smoothly or you'd like assistance with any other matter, please let us know and we will be happy to do whatever we canWe will be sure to address the seller account as well