Big Lots

Good morning,Upon review of this customer information we do note that Big Lots has not been contacted by this customer regarding this matter. To file a claim we require that our Claims department be contacted directly at ###-###-####. The customer will be asked to leave a detailed
message and a claims examiner will be assigned to the case, the customer should expect to be contacted within hours. We have referred this case to our Legal Department for review. Will forward their response upon receipt when available.We have also notified our Purchasing Department and the Quality Staff of this concern so that it can be fully reviewed internally as well as with the manufacturer.Thank you,JanCustomer Care DepartmentBig Lots Stores, Inc.###-###-####

The store made the mistake but on Friday one of the company called me and told now they can see the transaction and my money will be soon back to my card.Saturday early the refund finally was back to my cardThanks Revdex.com.you did a good job

Unable to respond directly to customer since no phone number, nor email address providedRevdex.com to respond to the customer on our behalf*,Thank you for contacting the Big Lots Customer Care DepartmentWe appreciate your interest in Big Lots. Please contact your local Big
Lots Store for assistance with initiating a warranty claim. We would suggest you call the store first, and ask to speak to the Store Team Leader or the Furniture Team Leader for help with this processManagement on site will need to inspect the furniture to determine if the damage/defect is covered per the applicable warranty guidelinesThe original receipt or alternate approved proof of purchase is requiredThe recliners, sofas and love seats sold at Big Lots are covered under the manufacturer's warranty.This provides months of coverage on the fabric and years on the frame and mechanisms.The manufacturer warranty takes precedence over the Big Coverage Plan administered by Warrantech. Please be advised that although warranty covers defects on the item it does not cover the cost of transporting the item to and from the storeYou will also need to maintain your sales receipt for the duration of the warranty coverage as this will be required in the event that you would need to file a warranty claim.Thank you again, and have a nice dayPlease don't hesitate to call Customer Care @ 866-244-Your Customer Care Case # is ***-***.JonCustomer Care DepartmentBig Lots Stores, Inc.***

I have been contacted already by BIG LOTS back on 11/14/by a ***@biglots.comPictures of the product along with pictures of the damage were emailed to this person as requestedI was also contacted by a MrJordan L*** SrClaims Representative from ESIS regarding this claim on 1/3/with instructions he was asking forI mailed all the information to him.On 2/24/I received a second letter from MrL*** stating that *** North American Claims has been handling this claim on behalf of *** Property Insurance Co., Ltd an insurer located in ChinaI was advised that *** will no longer be servicing *** claims and that I will have to contact *** directly in Shanghai, China!

Response sent directly to customer: We received the additional concern via the Revdex.com If you can obtain an Invoice Number from Progressive, we may be able to use that to find your original Big Lots purchase receiptOnce we have the receipt, we'll be able to determine if your original request
on 11/4/would be within the year warranty of the date of purchase We will then reach out to the District Team Management to assist with a warranty claim You may also contact us @ ###-###-#### and reference this Case # *** and we can assist on the phone Thank you and have a nice day Jon Customer Care Department Big Lots Stores, Inc

:as instructed I contacted *** *** TWICE and have NOT received a return callProblem not resolved

AndreaMrP*** brought his vehicle in the morning of 3-31-to have it looked at for a drivability concernMrP*** stated that his vehicle does not accelerate at times when pressing down on the accelerator pedalOn that day, we used a wireless pod that is connected to the data link under the
dash to scan test the vehicleThis also checks for any stored or active fault codesNo fault codes were foundThen the technician test drove the vehicle multiple times over the next few days in order to replicate MrP*** concernNo problem was found with the function or the performance of the vehicleThese were the only things done to inspect the vehicleAccording to the repair order, the customer informed us that this problem started after he had Bergeron Chrysler install fog lights to his vehicleThe installation of the fog lamps was performed on 7-7-At that time the vehicle had 1,milesThis information was shared with me by the service department at Bergeron ChryslerCurrent mileage was 8,milesMrP*** was provided a rental car while his vehicle was here for serviceThe afternoon of Monday 4-4-16, MrP*** came to pick up his vehicleMrP*** was not happy about the fact that we could not replicate the concernMrP*** and our service advisor, J***, test drove another like vehicle to compare toUpon return to the dealership, the lady that was with MrP*** stated that there were scratches on the vehicleJ*** inspected the scratches she had pointed out in the presence of MrP*** and the lady he was withThere were scratches on top of the hood near the center going towards the windshieldThe other scratches were recessed in the front grill of the vehicleThe vehicle was brought to us dirty, it was visible that the dirt was on top of the scratchesFurther inspection shows that there was oxidation in some area of the scratchesThis is something that occurs over time which indicates that this and the dirt on the scratches were pre-existing prior to serviceMrP*** was not satisfied with this informationPremier stands I its position.should you need any additional information please contact me.Sincerely,Tracey F*, Premier Automotive Management

my original complaint was based on the fact that the couch I purchased from Big Lots was suppose to be a first quality item but it was defectiveBig Lots is practicing Defective Trade PracticesThe stitching on the cushions are crooked and not fixable and are already getting very flatThey are referring to it as warranty issueThis is not a warranty issue but a defective issue

Good afternoon,
Thank you for bringing this matter to our attention
Upon review we find that we have talked with this customer, via a phone call she placed to our Customer Care Department, on 02/I apologize for her disappointment surrounding this overall experienceOur records
indicate, that as of this time, the exchange of the box spring has been completed
The local District Team Leader has addressed the customer's perception regarding customer service provided by the store manager in our Germantown locationOur team in the field has stated that they will take this opportunity to ensure the associates are using appropriate verbiage, and showing the necessary courtesy and understanding to our guests in the stores, when they have questions or concerns regarding the delivery service options they chooseWe do want to always try to assist our shoppers in the best way possible
Please note, as indicated, Big Lots does not offer delivery and any services for this are provided through a third party, who manages their own people, policies, protocol, and schedulesUnfortunately we do not have a means to implement our standards onto another entity
In lieu of this frustration however, I would be happy to extend a $gift card to this guest
In the event that this is found to be an acceptable resolution to this matter, we would ask that this customer indicate her desire to receive the gift card, and confirm the physical mailing address where the card should be sent
Thank you again, and have a nice day
Audra B***
Customer Care Department Supervisor
Big Lots Stores, Inc
1-866-244-
[email protected]

They delivered the wrong couch, and if that isn't bad enough The store manager of the furniture deptSol completely over rode the district manager's Monty, directive to begin with. The response that Big Lots gave to the Revdex.com was not followed through. We "were not offered a return store credit" but was put under undue stress, so much so that we will not do business with Big Lots againI paid over $for a couch set and expected Big Lots to carry out the district manager's own directive to the store managerThis DID NOT happen. Miscommunication at our expense! My daughter went to the store and was treated in a rude and unprofessional way by store managerShe was made to wait for hours while Sol went back and forth about the exchange which was supposed to have been given to him by Monty the district manager They need to train their store managers in customer service. This is unacceptable behavior and unacceptable results. The wrong couch was delivered and we have to wait until next week for the "exchange". The problem too was that Sol the store manager refused to give a store credit for the difference, until after hours then to scribble in his handwriting in pen "NO WARRANTY FOR SAME DEFECT' over the bill. We still do not have what was told to us by Monty, and supposedly was told to the store manager Sol. Very bad customer serviceI reject this response

REF
Good afternoon,
Thank you for sharing this information with usWe are certainly sorry to hear of your frustration regarding this pricing/purchase error
Upon review, we find that the local area District Manager has indicated she talked with this customer directly, and is making
arrangements to send a check for the amount of the products not received, plus tax
Thank you again, and have a nice day
*** *** * ***Customer Care Department SupervisorBig Lots Stores, Inc ###-###-####

they are asking for a location of the stores contacted. I contacted Big Lots at: NMain, Pearland, TX 77581; FM W Rd, Houston, TX 77069; and W Nasa Rd 1, Webster, TX 7758; although our nearest location and the initially contacted store was N Main, Pearland, TX

Good afternoon, Thank you for contacting usPlease note, the complainant has referred to us as ***, and as such, it may be pertinent to update that portion of the informationWe have already been advised regarding this particular contactOur agents in the field, local to the store location in
question, have put into motion a plan to have the vents in this location addressedOur corporate Property Management Group has also become involved, as matters such as this require the cooperation of both the landlord, the tenant, the service agency, and any number of other vested partiesAgain, the wheels are moving to get this resolved, however the process can take some time, and may not be remedied in a matter of daysWe appreciate your feedback regarding this concern and hope that you will visit us again in the near future, at this location, to see the changes that are going to be madeThank you again, and have a nice dayAudra B*** Customer Care Department Supervisor

Good morning,
Thank you for bringing this matter to our attention
Upon review we find that we do have record of previous correspondence with this customer, and apologize for any confusionBig Lots does not offer, nor do we advertise "Lay-a-way" in any of our storesWhat we provide that is
similar in nature to layaway, is a PriceHold Contract
It should also be noted that there is absolutely no way to create or initiate a Pricehold Contract, without the stipulation that the contract and all associated terms and conditions have been read and reviewed, and agreed to, by the customer opening said contractThe contract information does specifically address the two week time frame, that a customer is required to provide to a store associate, prior to picking up their contracted merchandise
We have been advised that the local area District Team Leader has already reached out to this customer, and offered to provide funds back in the amount of $to cover the customer's truck rental fees, as well as provide a $gift card for this individual
Under the circumstances, there is nothing else that can be done at this time, for this contact, as resolution has been offered and accepted
Thank you again, and have a nice day
Audra B*** Customer Care Department Supervisor Big Lots Stores, Inc ###-###-####***

Andrea,I am unclear as to what the rejection is as there is no explanation. Tracey F*

Hello Revdex.com - I reject the answer given by Big LotsI called and spoke to Big Lots Manager at store and a representative of the manufacture which was unconcern about my complaint about the warranty and could not give documents and time frame on warranty so I returned the product to Big Lots and got a refund on the reclinersThanks,

We have received and reviewed the concern with the store and have found that the concern is not the proof of purchase but with the condition of the pool that was returnedUnfortunately, the condition is outside of the return policyThank you and have a good dayThank, Kyle

When I park in a parking lot I do not expect my car to be hit by a shopping cart, it's pure negligence on the owners of the shopping cartsIt's a parking lot for cars, I would expect to be possibly hit by another car

Good morning,Thank you for sharing this informationUpon review, we do find we have multiple contacts logged from this customer, regarding this concernIn this instance, it is certainly unfortunate that an item not meeting the Lease to Purchase criteria, was inadvertently shown to be part of that
finance programThere was no new circular distributed for this error, however there were disclaimers sent to store locations, where Lease to Purchase sales are an optionWe will be more than happy to ensure that the customer is able to make a purchase of this item at the sale price, as long as the product is still available in a local store, however there is no way to offer financing on the pool, as that is offered via a third party finance company, and we do not have the ability to manage the product they will allowWe are certainly sorry for this mistake, and any inconvenience this may have createdPlease feel free to follow up and advise if you prefer us to search for the item in local stores, to help confirm availability and work with a store to get the sale price on this productThank you again, and have a nice day

Good morning MrC***We apologize that you are displeased with our response. We are trying to assist you within the guidelines of the our own policies as well as those of the vendor. We do not carry replacement parts nor have we been permitted to administer the warranty on your Gazebo. This is dictated by the manufacturer, your owners manual instructs you to contact the manufacturer directly for parts and assistance.We have provided the information to allow you to file a warranty claim with the vendor as is required, the vendor again is *** Group and their contact telephone number is ###-###-#### and they are available weekdays from AM to PM Eastern Time. Please give them a call so that this issue can be resolved for you.We did also locate your receipt for this purchase and have attached it to this reply for your convenienceThe manufacturer, ***, will require a copy of this in order to process your warranty claim.We again apologize for your dissatisfaction and inconvenience. Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.###-###-####