Big Lots

Good morning, We apologize for your inconvenience Upon review we have no record of any prior contact from this customer The Gazebo description as seen on our website is provided by the manufacturer, [redacted] Group, whom also holds and administers the warranty on this Gazebo.You should have been directed in store and in the owners manual that accompanied the product to contact the manufacturer directly for warranty claims and replacement units/parts You will be asked to provide proof of purchase, i.ethe original sales receipt.We can assist you in locating a copy of your receipt if necessary, to do so we will need the Rewards account information linked to this purchase If no Rewards account was used for this purchase we will need the store location, the date of purchase and the exact amount of the total transaction This information is typically available via your bank statement.Please contact [redacted] Group directly at ###-###-#### for further assistance with this issue You may contact Big Lots Customer Care Department directly by calling them at ###-###-#### should you require further assistance.Thank you and we again apologize for your inconvenience.Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.866-244--

Good morning, Thank you for providing this information We do have record of previous contact from this customer, and have advised the terms and conditions of the current Rewards programWe apologize that the customer was not aware of the email requirements of this programWe did offer the customer a discount, per our correspondence of July 3, The customer's account was gifted a 20% off discount, that was valid for use for a month, on any purchase of the customer's choiceThis offer went unused, and expired on August 3, We can see there is currently a Rewards Offer in the customer's registered account, and this discount is valid for use through September 6, The current offer is for dollar off coupons, based upon the total amount of the intended transactionI would be happy to add another percentage discountand this offer, again, will be able to be used on one future purchase, within the next days Please note, use of the Rewards card, and registration of a participant's email, constitutes acceptance of, and acknowledgement of, the terms and conditions, rules and requirements that apply to this Rewards ProgramIt is the responsibility of the user to maintain their account status and ensure that all information logged is up to date and currentIn this instance, the email address associated with the Rewards account, was unsubscribed, and as such, our correspondence was not being sentThe unsubscribe link can be chosen purposely, or we have found that there are times when an account holder may inadvertently mark our email, email blasts, ad flyers, or other correspondence as "junk", "spam", or some type of other undesirable contactThe unsubscribe link is also frequently hit, with the user possibly not intending to do soWe do not maintain this end of the email chainAn account holder needs to be watching, logging in, managing their account, to ensure that the details of said account are kept in the format that the participant prefers Please feel free to view the Membership Agreement within the account details, for more informaiton Thank you again, and have a nice day [redacted] Customer Care Department SupervisorBig Lots Stores, Inc

Good morning, Thank you for bringing this matter to our attention This inquiry has been forwarded to the appropriate parties in the field, at the local level for review and investigationPlease note, we can see that the sale in question was a Tax Exempt saleRewards offers and other discounts do expressly indicate that they are not valid for use with any other type of discount or offer, and this does include tax exempt sales Please allow +/- - for this matter to be escalated as applicableAs soon as we receive feedback regarding how we might proceed, you will be followed up with directly Thank you for your patience during this time [redacted] Customer Care DepartmentBig Lots Stores, Inc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12659839, and find that this resolution is satisfactory to me. Also they discounted my vehicle price another 1100.00 for all my troubles plus the 395.00 as well in my complaint so in the end I was a happy customer but I shouldn’t had to get BBB INVOLVED PLEASE LET THIS BE LEARNING EXPERIENCE SO NONE OF YOUR FUTURE CUSTOMERS HAVE TO GO THROUGH These troubles Regards, [redacted] [redacted]

Good morning Ms [redacted] ,Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our [redacted] Big Lots storeWe appreciate your feedbackI apologize for your inconvenienceI have forwarded your email and contact information on to the District Manager of that store so they may address these concerns with the appropriate people.The warranty on your furniture is a twelve month warranty provided by the manufacturer against defects, that we have been charged with administering at the local store level The manufacturer does require that the original sales receipt be provided when filing a warranty claim Warranty does allow for the exchange of your furniture, in the instance that your set has been discontinued, credit for the price paid will be provided towards the purchase of another set Thank you again, and have a nice dayJanetCustomer Care DepartmentBig Lots Stores

Because they havent made me a offer yet I talked to [redacted] on Monday and left several messages to return my call and he hasn't called me backWhen I spoke to him on mon he told me he would contacr me back on tue to let me kno what they can do forMeI told him I wanted $* Back out of almost $ Idk whats the hold upIm getting tired of getting b*llshi*edAround its been goin on like this for several months alreadyI ready to take action

Fast Fix did not repair my vintage ring correctly I brought my vintage ring in to be resized a mere half size, on 10/29/I was told it would be $A few minutes later, I was called and told it would be $because they just realized it is18k instead of 10k (although it is clearly visible "18k" is inside the bandAlso, the band is simple and should not have been a complicated jobThat $also includes them keeping the gold cutout as well so that makes no senseI needed it resized and had already dropped it off so I agreed Anyway, I pick up my ring a couple hours later right before closing time We are looking at the workmanship which was poorThe back of the band was in a different shape and there was an obvious notch where it was cutOn top of that, one of the side stones fall out less that hours laterI contacted them and they agreed to replace my stone since there is a warranty on the workI bring it back on 10/31/and was assured the diamond would be just

Good morning, Thank you for bringing this matter to our attentionI apologize for any frustration We will forward your concern to the appropriate party for review, within the Payroll DepartmentPlease note you may also reach out to them directly, to inquire about the status of your last paycheckPlease feel free to contact the Payroll Department, by dialing toll free ###-###-#### Thank you again, and have a nice day [redacted] Customer Care Department Supervisor Big Lots Stores, Inc ###-###-####

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12299221, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] ***

We have received and reviewedWe received a call from the customer 5/18/regarding the same informationThis is unfortunately and issue that we can not help withThe customer filed out and agreed to a contract with [redacted] FinancingThis concern will need to be addressed with themThank you and have a good day***Big Lots Customer Care

***,Our Service Manager, [redacted] , has made attempts to contact this customer and has received no responsethe first message that was left was on or around August to the number below; Daytime Phone: ###-###-####Evening Phone: ###-###-#### He also called yesterday and left another message If you could relay to the consumer our attempts to reach him we are happy to assistHe can contact the Service Manager, [redacted] , at the dealership or via email at l [redacted] @premierautomotive.comSincerely,Tracey FieldsPremier Automotive Management

AndreaIt is my understanding the purchase was reversed and the car was returned. The General Manager was involved and made aware of all details.Sincerely,Tracey F*Premier Automotive Management

This issue has been sent to the DM two times and there is NEVER a response from themThey ignore it and will do nothing about itThis needs to be handled at the corporate level

In reference to complaint ID [redacted] , the resolution is satisfactory to me-- I spoke with the DM Tom K [redacted] today & he handled the situation for me. Thank you for your time & help!

Good morning, Thank you for bringing this matter to our attention Upon review of our records, we find that this customer did contact us on 07/07/regarding this inquiryUpon the customer's unhappiness regarding this matter, the concern was forward [redacted] to the field for review, locally We have since receiv [redacted] word that the customer was contact [redacted] directly, and that there were plans made for **'s wife to return to the store on the 9th to purchase the item they wanted, at the price they had seen, of $Our District Team Leader stated that [redacted] was satisfied with this resolution Please feel free to provide any additional comments that might be relevant here, and let us know if the matter was not addressed as stated above Thank you again, and have a nice day Customer Care Department Supervisor Big Lots Stores, Inc 1-866-244-

This customer did contact our Online Support Team via "Live Chat", she was advised by the chat agent to contact Customer Care Corporate and was provided the number to do so, ###-###-#### option 1, we unfortunately have no record indicating that we were contacted further.We do apologize for the inconvenience and have referred this matter to the local District Manager to have this concern addressed and resolved to the customer's satisfaction MsB [redacted] should expect to be contacted within the next to hours to discuss the resolution to this issue.We again apologize for the inconvenience to MsB***.Sincerely, [redacted] ***###-###-####

***In reviewing the purchase documents, ther eis a payoff verification sheet that *** *** signed and represented his payoff to usThe downpayment check was written to us off of a closed bank accountPremier has turned this check over to the District Attorney's office for collection and the
GM of the store has spoken to the customer's attorney who advised the customer would pay the money he owes the dealershipThe customer needs to make the downpayment check good immediately for his purchase or we will turn the matter over to our legal team as well. ** *** needs to pay the downpayment in full within business days. Sincerely,Tracey F*Premier Automotive Management

Good afternoon, Thank you for contacting usI apologize for any confusion the customer may have had regarding this issueThere is currently a mattress (set) sale taking place at this time, wherein when a select mattress is purchased, the matching foundation/box spring is available to be purchased
for $There was one location online, where the additional sale details were not posted, regarding the requirement of a mattress purchaseThe customers who contacted us during the time this error was live on the website, have, in fact, been provided the $price on one (1) pieceMr*** was advised, as were all customers who called during this time, that his contact information, along with the details surrounding the error, would be forwarded to the local District Manager for reviewThe District Managers need to have the opportunity to discuss the issue with their stores, to define how the resolution is to be carried out, and what might be the overriding keying instructions for this type of transactionWe have been advised that Mr*** HAS been contacted directly as he was told he would be, and will be in to purchase his foundation todayHave a nice dayAudra B*** Customer Care DepartmentBig Lots Stores

Good afternoon, Thank you for the additional information requested, regarding the purchase of these slipcoversWe will inform the buyers of your disappointment with these products, and will also ensure that the local District Team Leader is aware of your desire to return the slipcover, outside of the company policy, due to quality concernsThank you again, and have a nice dayAudra B*** Customer Care Department Big Lots Stores1-866-244-

Good afternoon, Thank you for sending this informationUpon review, we do find we have previous correspondence logged to our system from this customerAs recently as 05/12/2016, we advised the customer that she had been gifted a 15% off discount, to use on a future purchase, in lieu of her
frustration regarding the quality of the birdbath she boughtIn this type of instance, since the product does require assembly, the original packaging is not required for a return to the local storeThe receipt is required, and it sounds like the customer has that availableWe will ensure that the local area District Team Leader is made aware of this matterThank you again, and have a nice dayAudra B*** Customer Care DepartmentBig Lots Stores###-###-####