Big Lots

Good morning Ms***,Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our Huntsville, Alabama Big Lots storeWe appreciate your feedbackI apologize for your inconvenienceI have forwarded your email and contact information on to the District Manager of that store so they may address these concerns with the appropriate people.Please expect to be contacted within the next to hours to have the refund issue with your [redacted] resolved.You also mentioned an issue regarding a Price Hold, you will need to contact us directly to address this issueYou may reach the Customer Care Department at ###-###-#### to request a refund on a purged Price Hold, this is something that the store is not able to assist you with and we will need to speak to you personally Thank you again, and have a nice dayJanCustomer Care DepartmentBig Lots Stores###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to mePlease ask Big Lots to let me know via email or phone when any kind of store credit/refund will be issued and when I should expect to receive it

Good morning,Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at one of our Memphis, Tennessee Big Lots storesWe appreciate your feedback and apologize for any inconvenienceI would like to forward your email and contact information on to the District Manager of that store so that we may address these concerns with the appropriate people at store levelCan you please advise what location this took place? We will need street address/city/state to ensure the correct person is contacted We have three locations in Memphis, please clarify this specific store for us:SUMMER AVENUE SUMMER S/C MEMPHIS TN (901) 683-GIACOSA PLACE MEMPHIS COMMONS MEMPHIS TN (901) 377-WINCHESTER RD MEMPHIS RETAIL CENTER MEMPHIS TN (901) 375-4805We apologize again for the inconvenience however at this time, we do not have delivery available through Big Lots, Inc., however, many of our stores do offer information for local third party delivery companies that provide this serviceSelect locations may also have the name and number of someone locally who can help with this service for a fee These businesses are not affiliated with or endorsed by Big Lots Thank you again, and have a nice dayCustomer Care DepartmentBig Lots Stores

Good afternoon, Thank you for bringing this matter to our attentionWe apologize for any inconvenience you have experienced and have escalated this concern to the appropriate party for review, with notes regarding the prioritization of this matterIn the interim, please note that an agent within the Sales Audit Department should be reaching out to you directly, and may need to obtain additional CC information, to be able to assist with this inquiryThank you again, and have a nice dayAudraCustomer Care DepartmentBig Lots Stores

Good morning, We have received and sent the customer's concern to the district manager over the La Habra, CA storeThe district manager has advised that they will arrange for a return delivery and offer a return/store credit for a new sofaThank you and have a good dayKyle, Customer Care

Yes, I have received calls from the business and both times I returned the callsThe phone rings and I press option that says I will speak with an associateAnd each time I held on for 10-minutes and all I get is the music playingNeither time did I have the opportunity to speak with anyoneAs a matter of fact I tried calling right before typing this response and the same thing happenedI would like to have this matter resolved ASAP

Good morning Ms***, We apologize for any inconvenience you have experienced I am forwarding your Revdex.com reply again on 1/12/to our Claims DepartmentSince you already have a Big Lots Claim # 16- [redacted] , you may contact them directly at ###-###-####I am also forwarding all of the correspondence to this department.Thank you again, and have a nice day.JonCustomer Care DepartmentBig Lots Stores

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Good evening,At this time, unless there is new, additional, or updated information not previously presented or on file, there is nothing else that can be done to address this concern.Thank you again, and have a nice day[redacted] Customer Care Department SupervisorBig Lots Stores, Inc

The store is totally lyingWhile I understand the return policy the issues are as following:The item was returned in its original condition with the explanation of the box being openThere is no policy for open box return or that the item was not placed in the box completely (the policy stated original condition and it was)Ashely who was one of the store managers told me that I would be able to return it but she needed approval from upper managementAfter I waited hr in the store she finally approached me and stated the following words "your return has been approved just give me your receipt and I will process your return now".I realized that I did not have the receipt on me and she told me to go home and get itAfter I went back to the store the other manager (I believe is name is Tete) told me that my return was not going to be approved any longer because I complained to Big Lots HQHis behavior was retaliatory against me as a customer because I was already was approved for the returnHe was very rude and very aggressive and used the F word stating that he didn't give a F if I called any one else and complain.The issue here is not just with the lying and but also retaliation because I complained to HQThe product is still in the store and I have not received a refund even though they still have the product

We have discounted this customer's order by the requested $20.00, a total refund of $has been performed on 11/28/and this customer should see this amount post back to her account within the next to business days depending on her financial institutions posting schedule

***, I have spoken with the GM at Premier CDJR and the consumer has been refunded his requested downpaymentShould you need any additional information please contact me at your convenienceTracey F [redacted] Premier Automotive Management

Good morning Ms [redacted] ,Thank you for the additional correspondence We are happy to assist you with the warranty claim on your furniture, however per the manufacturer there is a policy and procedure in place to do so, and we as well as you the consumer are required to follow this policy We are offering you the assistance you have requested.Please be advised again that your sofa is covered under manufacturer warranty that is administered by Big Lots at the local store level Per the manufacturer's requirements you will need to bring the defective item to the store to be exchanged, for like kind and quality, any price difference is the responsibility of the customer Warranty does not cover the cost of transporting the item to and from the store and you will be required to provide proof of purchase, i.e, the original sales receipt.You can contact the local store and speak to either the Furniture Sales Manager or the Store Manager to make the necessary arrangements If you have already contacted the store and still require assistance please call us directly at ###-###-#### to provide the store location and we will gladly contact the local District Manager to assist you.If you need assistance with the receipt we will also be glad to assist you with this We are able to locate receipts if it is linked to a Rewards account, we will need your email address or card number associated with that account to locate the receipt In the event that you are not a Rewards member we can perform a receipt inquiry for you, we will need the date of purchase, the store location and the exact total amount of the transaction in order to do so If you paid by bank card or check this information will be available on your bank statement.Again, we apologize for your inconvenience and are most happy to assist you according to the terms and conditions of the warranty policy.Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.###-###-####

Consumer called Revdex.com and left a voice mail message that Big Lots has done nothing to help him and he has not heard anything

We have received and reviewed the customers concernWe have the customers original concern and response from the District ManagerWe have been advised that the store found the sofa in question and had a third party delivery service delivering the furniture at no charge to the customerThe customer never called the delivery service back to confirm a delivery timeThe customer refused all solutions other then a free sofa setUnfortunately, that is not a solution we would offerThank you and have a good day***Customer Care

the litigation/ claims department is not responding to my follow up callsThe last communication I have had with them was in March requesting additional informationI have attached two letters from them and a fax cover sheetsI understand that customer service is not working the account and that litigation is, therefore; I'm seeking assistance in gaining a response from them and the claim status

Maybe [redacted] from Customer Care of big lots should conduct a FULL investigation prior to a comment of the customer refused all solutions as this is in fact a statement as I will be now sending a letter to the president /CEO Mr [redacted] of the company now as well due to the accusations made in the company response.I would like a discount of my purchase due to the inconvenience that I have experienced, as I feel that this is more than fair considering the way I as a consumer had been treated by BIG LOTS

Good morniong Ms [redacted] , Thank you for contacting the Big Lots Customer Care DepartmentWe appreciate your interest in Big Lots At this time, we do not have delivery available through Big Lots, Inc., as you are aware, many of our stores do offer information for local third party delivery companies that provide this service These businesses are not affiliated with or endorsed by Big LotsWe do apologize for your inconvenience, however at this time we are not able to further assist you Your contract is with the Delivery Service provider you hired, the agreement as you have indicated was to deliver new furniture and remove old furniture, and you paid for that service in good faith It is the delivery company whom has breached the contract they entered into with you You will need to file your complaint against this service, they do not work for Big Lots and we have no governance over them.Thank you again, and have a nice dayJanCustomer Care DepartmentBig Lots Stores

Good afternoon, Thank you for contacting usWe are certainly disappointed to hear of the frustrating experience you have had with this product, and with the manufacturer/vendor of the itemWe have escalated this matter to the appropriate parties for review, and have notified the buyer of the issue as wellPlease allow time for the buyer to reach out to the manufacturer to investigate this matter, and assist in coordinating an acceptable resolutionThank you again and have a nice dayAudra Customer Care DepartmentBig Lots Stores

I spoke to [redacted] at the Encinita store, she place a order for new cushions, I want to wait for the outcome because the couch is discontinuedthank you