Big Lots

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11403072, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My vehicle is black and black color vehicles are well known for retaining dust even after it has been washedThe whole idea that dust was present is in fact correct because within one day of washing my car it will have dust on itAfter a couple of days dust will accumulate morePremier had my vehicle for about daysThere were no scratches on the vehicle when I brought it into themI bought this vehicle brand new and not used. Once I picked up my vehicle from Premier, I immediately saw scratches They were very noticeableThe excuse that my vehicle scratches have oxidation is another scapegoat and tactics that Premier is trying to use to get out from paying for the abuse and neglect that was done to my vehicle while it was in their possession: Oxidation when dealing with car paint occurs when heat and oxygen combine and break down the molecular structure of the paint, experts say The excuse that oxidation occurs over time does not make any sense. Again Oxidation occurs when heat and oxygen combineAgain,Premier needs to pay for the damages caused to my vehicle while it was under their care and possession
Regards,
K** P***

Good morning,
Thank you for bringing this matter to our attentionThe majority of the furniture pieces sold in our stores do carry a minimum of a one year warranty on the upholsteryWarranty claims are initiated at store levelWe would suggest that this customer contact management in her
nearest store location, and inquire regarding a good time to return her furniture piece, along with the original purchase receipt, for inspectionIf the problem being experienced is a covered defect, and the furniture is in otherwise good condition (no stains, no soiling, etc) then the staff on site will work to address this matter via an exchange, as per the warranty direction
Thank you again and have a nice day

Big Lots called me today and offered to send me a full refund I will let you know when I receive it and we can then close the case

Good afternoon,
Thank you for bringing this matter to our attentionWe are happy to ensure this is reviewed and investigatedThe contents of this concern have been forwarded to our agents in the field
Please note, the process to inquire about this interaction can take +/- - hours,
at which time we will follow up with any additional information we find, or request from this guest any additional information we might need
It is certainly disappointing to hear of this frustrating experience, and we will work to ensure that the matter is resolved
Thank you again, and have a nice day
Customer Care Department
Big Lots Stores, Inc

REF ***
Good evening,
Thank you for bringing this matter to our attentionUpon review we find we do have documentation from prior contact regarding this customer inquiryWe have received word that the customer was satisfied upon receipt of contact information to speak to a representative
at the manufacturing level, to pose his specific questions relative to warranty coverage on furniture he purchased from Big Lots
Thank you again, and have a nice night

Good evening,
Thank you for bringing this matter to our attention
The terms and conditions of a Progressive Financing Lease to Own Agreement are not managed or authorized by Big Lots Stores, IncProgressive is a third party financing company, who offers Lease to Purchase plans to qualified Big
Lots customers who choose to make a purchase using this option
The contract for purchase is not between Big Lots and the consumerRather an agreement is entered into between the customer and ProgressivePlease feel free to contact Progressive directly, to speak to them regarding concerns related to any contractThe toll free phone number to reach Progressive is: 1-877-898-
We will also notify the local area District Team Leader regarding your frustration with this purchase contractThe application process, to determine eligibility and then authorize funds through Progressive, does provide the terms and conditions of the Progressive Lease to Purchase contract for the requesting contract holder
We will advise the appropriate parties about your feedback
Thank you again, and have a nice day
Audra B*** Customer Care DepartmentBig Lots Stores, Inc

REF # ***
Good afternoon,
Thank you for bringing this concern to our attentionThe recent two day promotion available in our stores was via a coupon made available onlineWe have advised the local area District Manager of the customer's frustration surrounding this discount offer
A representative from the field should follow up within - business hoursPlease note the upcoming holiday will affect response time/sIn the event this customer is a registered Rewards Member, we will be happy to gift a discount, for use on a future purchase, to the registered accountWe would also suggest having the receipt for the previous purchase on hand, when the District Manager responds, as he/she may need details from that receipt to assist with this inquiry
Thank you again, and have a nice day
Customer Care Department
Big Lots Stores, Inc
###-###-####
[email protected]

We have been in contact with the customer to get more information on the concernWe have sent the concern to the District Manager over the customer's local store for assistanceThank you and have a good day.Kyle,Big Lots Customer Care

Good afternoon,
Thank you for bringing this matter to our attentionWe are happy to investigate this situation and see how we might be able to rectify the problem
Please provide the following transaction information, from the original purchase data
Exact date of purchaseTotal amount of
transactionStore location/Physical addressForm of payment
Upon receipt of this information we will be able to move forward with the research necessary to assist in getting this resolved
Thank you again and have a nice day

Fast Fix did not repair my vintage ring correctly
I brought my vintage ring in to be resized a mere half size, on 10/29/I was told it would be $A few minutes later, I was called and told it would be $because they just realized it is18k instead of 10k (although it is clearly visible "18k" is inside the bandAlso, the band is simple and should not have been a complicated jobThat $also includes them keeping the gold cutout as well so that makes no senseI needed it resized and had already dropped it off so I agreed
Anyway, I pick up my ring a couple hours later right before closing time We are looking at the workmanship which was poorThe back of the band was in a different shape and there was an obvious notch where it was cutOn top of that, one of the side stones fall out less that hours laterI contacted them and they agreed to replace my stone since there is a warranty on the workI bring it back on 10/31/and was assured the diamond would be just

Good afternoon, Thank you for bringing this matter to our attentionI have escalated the inquiry to the appropriate parties, both in our Asset Protection Department, as well as those members in the field, who need to be included in this matterYour patience and your courtesy are greatly
appreciated, Mr***, as I understand this is a most frustrating circumstancePlease allow another - business hours for us to review this information, and research your claimI am confident we will be able to get this matter resolvedThank you for providing the sales number and your timeline of events, as that is most helpfulIn the interim, please feel free to contact me with any additional questionsI will be happy to ensure that these questions are answeredHave a wonderful weekendWe will speak to you soon

Good morning Mr***,Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our *** *** *** Big Lots storeWe appreciate your feedbackI apologize for your inconvenienceWe do not have any record of speaking to you here in customer
care regarding this issueI have forwarded your email and contact information on to the District Manager of that store so they may address these concerns with the appropriate people.You should expect to be contacted within the next to hours to have this issue resolved. Thank you again, and have a nice dayJanetCustomer Care DepartmentBig Lots Stores###-###-####

We have received and reviewed the customer's concernWe would ask for the customer to provide us information for the purchase in questionThe only Price Hold account we have matching the customer's name was completed in Thank you, KyleBig Lots Customer Care

Responded to Customer directly via email:Good evening *** Thank you for contacting the Big Lots Customer Care DepartmentWe appreciate your interest in Big Lots. The recliners, sofas and love seats sold at Big Lots are covered under the manufacturer's warrantyThis provides
months of coverage on the fabric and years on the frame and mechanismsPlease contact your local Big Lots Store for assistance with initiating a warranty claim. We would suggest you call the store first, and ask to speak to the Store Team Leader or the Furniture Team Leader for help with this process.Management on site will need to inspect the furniture to determine if the damage/defect is covered per the applicable warranty guidelinesThe original receipt or alternate approved proof of purchase is required.We may be able to help provide purchase information if the following is available:Store location where item was purchasedDate of purchaseExact amount of the entire purchaseWe can also view account information for transaction details, if a REWARDS card was used at the time you bought this productPlease advise the REWARDS card number from the back of the active card, or verify the email address registered to your active account, if applicable.Thank you again, and have a nice day.***Customer Care DepartmentBig Lots Stores

Response emailed directly to customer: Good afternoon ***, Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at one of our Big Lots storesWe appreciate your feedback and apologize for any inconvenience.I would like to forward your email
and contact information on to the District Manager of that store so that we may address these concerns with the appropriate people at store levelWe see from your Rewards account and your address that the nearest Big Lots Store is Wintersville, OHPlease verify if that is the Store you visited, and we will request that they honor that price based on our online advertising I have also placed a 20% coupon good for days on your Rewards account, so you won't miss that additional discount. Thank you again, and have a nice day.JonCustomer Care DepartmentBig Lots Stores

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11302850, and find that this resolution is satisfactory to me.
Regards, This who situation could have been avoided all we wanted was our money or the vehicle Despite the disrespect we still were willing to work with the GM and the only reason the money was refund is because we contacted several agencies to file complanints To show how much of a class act he really is he didn't even return our money he got someone else to do his dirty work for him, no apology no maybe we can help you out if you're in need of another vehicle but its fine because the same day I received the vehicle that I wanted from another dealership and I am very happy, the respect was thrunthe roof A+++++ How hard was it to do a cash deal with everything already printed out Good luck to all of his employees tha are loosing out on deals because he is single handedly destroying them *** you are great at what you do and I thank you for being respectful and doing a great job good guy bad situation
* *

Good evening, We have reached out to the customer and will be sending a gift card for the inconvenienceThank you and have a good day***Customer Care

Andrea, I spoke to the GM, John O***, who advised We resigned *** *** last weekWe added the $she gave us to the downpayment and lowered her paymentHer contract has been resent and is now in funding.should you need additional information, please contact me. sincerely,Tracey F*,

Good morning,Ms* ** ** *** was advised to contact Customer Care to have this issue resolved if her refund did not post to her account as expected within the allotted - days. We apologize for any inconvenience, the contact history does not indicate that we were notified by the customer
that her refund had not posted to her account.We are happy to resolve this for the customer. To do so we will need to know the date of the return, the amount of return, the type of card used for the return (i.e. Visa-Credit or Debit etc) and the last four digits of the card used for the return

Good evening, Thank you for providing the additional information requestedWe have received feedback from our local field contact who advised that they have attempted to reach out to this customer twice, left messages as their calls were not answered, but have not yet heard back from anyone in
regard to this matterPerhaps an email would be a better form of communication? or is there a date/time that the customer could be contacted? Thank you again, and have a nice nightAudra Customer Care DepartmentBig Lots Stores