Big Lots

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to meBig lots refunded me my money back
Regards, *** ***

The sofa is covered under manufacturer's warranty for twelve months against defects. Big Lots has been charged with administering said warranty at the individual store level. We are required to administer this warranty within the guidelines set forth by the manufacturer. While
warranty coverage will provide for replacement or repair of the affected item, it does not cover the cost of transporting the item to and from the store. Customers are required to bring the item to the store for the exchange. Big Lots Stores do not provide delivery, we do not have delivery trucks. Stores can make referrals to local third party service providers for assistance with transporting the item, this is a for a fee service. We have correctly advised the customer regarding the administration of her warranty and will be happy to assist her within those guidelines, as she has already been advised.We have also forwarded these concerns to the District Manager of the Manteca, California store location for review and any possible assistance.Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12238039, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for the attached photosI have added those to our Customer Care Case # ***As stated earlier, several parties are involved, including the District Manager of that store so the appropriate people will receive and address the concern.Thank you and have a nice day.JonCustomer Care DepartmentBig Lots Stores

the delivery receipt clearly states that it is affiliated with Big Lots. In the upper left hand corner it says Big Lots. There is no other name of a delivery company and when I called the local Big Lots here for the phone number of the delivery provider he just hangs up on me. I had to pay an additional to have my furniture picked up by another person and removed from my driveway. I paid in good faith, your delivery driver left my furniture in the driveway. They intentionally took advantage of an elderly lady and a disabled woman who can barely walk *** ***

Responded directly to the customer with the response below:Good afternoon ***,Thank you for contacting the Big Lots Customer Care DepartmentWe appreciate your feedback. I apologize for your inconvenienceI have forwarded your email and contact information on to the District Manager of
that store so they may address these concerns with the appropriate people. The recliners, sofas and love seats sold at Big Lots are covered under the manufacturer's warranty.This provides months of coverage on the fabric and years on the frame and mechanical mechanismsPlease be advised that although warranty covers defects on the item it does not cover the cost of transporting the item to and from the storeYou will also need to maintain your sales receipt for the duration of the warranty coverage as this will be required in the event that you would need to file a warranty claim. Since this is a Lease To Purchase Contract from Progressive, they would be able to provide the appropriate proof of purchasesProgressive would then work with the Store to authorize any return/exchange of the productThe local Store management would make the decision if your furniture meets the warranty guidelines provided to us by the manufacturerThank you again, and have a nice dayJon Customer Care Department Big Lots Stores

I won't be satisfied until they do what they promisedPeriodI'd like to speak to their president pleaseThis is getting out of hand, they are being completely dishonest and practicing bad businessIt's wrong

Response emailed directly to the Customer: Good morning Mr***, We have received your complaint filed with the Revdex.com. We apologize for the inconvenience you have experienced. We have checked the Customer Care data base and we have no history of any prior
contact regarding this issueWe apologize for any confusion regarding responding to your inquiries Please provide us with the alpha numeric sequence beginning with the letter S that is below the barcode near the top center of your receipt for the return. Once we have this information we can have our Sales Audit department review this transaction history so that any error can be corrected We again apologize for your inconvenience and look forward to resolving this issue for you Thank you again and have a lovely day Sincerely, Jan Customer Care Department Big Lots Stores, Inc

Andrea,The General Manager, John O***, has re done the paperwork for the customer's purchase and spoken with the customer who is in agreement with the termsShe has been scheduled to come in for re-signature and the dealership is waiting on her in order to complete.Sincerely,Tracey F*,
Premier Automotive Management

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Revdex.com: yes after a few olweeks of trying to reach someone finally talk to someone affiliated with thier other dealership I finally got some progress and recieved my refund back but not because they try to put it on my debit card that was close if thats the case they could of reach me by phone or mail its because I finally talk to a respectable nice guy at toyota of neworlean that affilated with premier he heard me out and apologize for premier dodge and Chrysler mistake but yes they gave me a chWell you know something as serious as that doesn't happened overnighteck on march 10th And yes this matter is resolved Thanks
I have reviewed the response made by the business in reference to complaint ID 11183431, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning, Thank you for this additional update regarding this inquiryPlease note as previously indicated *** does handle this type of question and can work between the customer and their financial institution to rectify any errors, if applicableWe would strongly encourage the customer to follow the prompts within the automated phone queue, when reaching out to ***, to get this issue resolvedWe do have confirmation in our records that a representative of our Check Department contacted the customer directly to advise how to get this matter addressedWe will send this follow up to the Check Department to advise that this customer is not happy with the options provided at this timeThank youCustomer Care Department Big Lots Stores

We have received and reviewed the customers concernWe would be glad to send this out to the District Manager for some formal contactTo do so we would need the store location involvedPlease note we can not promise the resolution desired as the store is offering resolution based on the warranty
guidelinesThank you and have a good day

Good afternoon,
Thank you for bringing this matter to our attentionWe are sorry to hear of any frustration with a product purchased in our stores
Upon review, I did not locate a previously logged ticket, or any prior history with this customer, having gone through this departmentThe name,
phone number and email are not currently logged to any ticket in our system
We have identified the manufacturer of this product (SKU ***/X Dome pop up W netting) as being *** Company LTDWe have been provided with a contact number to give to customers who wish to speak to them directly with questions related to product inquiries, warranty processes and warranty coverageBig Lots Stores, Inc provides a day return time on this type of productTypically the vendors carry an additional 30, 60, or up to a day coverage on the item/s as well
The manufacturer determines the course of the warranty process in regard to this item, and the terms and conditions of such warranty are not managed by or dictated by Big Lots Stores, Inc
We would strongly encourage the customer to follow up with the original manufacturer to ensure they have all the information necessary to assist with this matterPlease note, the manufacturers do not cover any damage related to the product being up or in use during inclement weather
The email to contact *** directly is: ***@aol.com, and the phone number to reach them is toll free: ###-###-####This manufacturer does have stateside service at this timeIf you have any additional questions, please feel free to follow up to us again
We have notified the local area Big Lots District Team Leader of this matter, so they may be made aware of your quality concerns related to this item
Thank you again, and have a nice day

Big Lots INC *** Upon review of this customer's order we see that the Shipping has already been refunded to this customerPlease close case as resolved

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI received follow up from the District ManagerMy issue will be resolvedThank you

Good evening,Thank you for confirming the appropriate Store locationI apologize for your inconvenienceI have forwarded your email and contact information on to the District Manager of that store so they may address these concerns with the appropriate people.You will be contacted by this management team directly for a resolution. Thank you again, and have a nice dayJon Customer Care Department Big Lots Stores

Good afternoon,
Thank you for bringing this matter to our attentionWe are happy to have the transactions containing this product (soda/soft drinks) reviewed by our Tax DepartmentIt is correct that individual product pricing is not set at store level, and tax codes for merchandise are
loaded to the cash registers based upon state and federal guidelines, for our stores, in their respective locations
Upon review, we find that there is a registered Rewards account linked to the email address you provided in your concernWe will use this to pull transactional history and look for purchases that contain the soda you are questioning
As soon as a response is received, we will be happy to follow up via this claim on the Revdex.com website
Thank you again, and have a nice day
*** *** Customer Care Department Big Lots Stores, Inc

[redacted], I have spoken with the GM at Premier CDJR and the consumer has been refunded his requested downpayment. Should you need any additional information please contact me at your convenience. Tracey F[redacted] Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11314815, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 In regards to my response.. John O[redacted] never spoke with me or contacted me.. Malcolm F[redacted] the finance manager contacted me about another contract.. I did say that I would be open to coming in.. I never went because of my work schedule and because I was also waiting to see  how long it would take them to respond and what their response would be.. Moreover; the situation is not resolved because I would like to know where my $1500 went and what did they use the $900 for if I didn't have lien-holder. By right I shouldn't have had to give them any money without having a Lien-holder and my $1500 that I paid to them on Oct. 7, 2015 never went to toward anything on my car ... It's only money they gained off of me .. I don't have a problem with resolving the situation. At the end of the day this is not my fault that this happened.. I would like 2,400 dollars back and if they get me accepted with a finance company I don't mind going through with the contract.. However; the car is definitely not worth 19,000 dollars anymore so I would like that price to be reduced as well.. Then we  can begin to move forward

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11388679, and like Tracy F[redacted] wrote, I called John O[redacted] to get a refund but instead he kept saying that Author called me last week on Monday April 18, 2016 and spoke with me in regards to the refund. This is a lie from Author or John because the last time I had spoke with both of them was on April 11, 2016.  You see they both are lying because on Tracy response to the Revdex.com she typed that they tried to contact me on Tuesday April 19, 2016, but now John is saying that Author spoke with me on april 18th. Lies after Lies. I called Tracy multiple times and left multiple messages on her voice mail. I called right after I tried to speak with John O[redacted] yesterday April 26, 2016 around 5 and I am waiting on the response. The only person I spoke with after my compliant to the Revdex.com was Blaire. Blaire called my job phone on Thursday April 21, 2016 and tried to speak with me. I told him that I wanted to communicate through the Revdex.com or email repeatedly because they keep lying on the phone. Just to prove they lie again now they are saying Author [redacted] spoke with me on April 18, 2016. Lie Lies Lies.
Patricia Dinh