Big Lots

Good morning, Thank you for providing this information. Unfortunately, it is accurate that if/when there is a presumed defect with part of an item such as this, the merchandise needs to be addressed via the original manufacturer. Big Lots does offer a 30 day return time, however the product needs to...

be in original condition for a return to be accommodated. In this instance, we will forward your request for an exception to be made, to the local area District Team Leader for review and consideration. Thank you for your patience while your request is being reviewed. Have a nice day. Audra Customer Care DepartmentBig Lots Stores

I feel through an error on behalf of an employee in falsely advertising a price on a set of furniture the store was not willing to satisfactorily rectify the situation. After having two other store associates agree in our situation that the patio set was priced with a lower amount sticker, management was not willing to offer anything lower that 20% when the sticker clearly offered over 50% off. For being loyal customers we are very upset at this whole ordeal being dragged out over a misleading price tag on behalf of your staff. You have lost our business as well as our friends and families.

Good morning, We have not received prior notification of this complaint as stated in the most recent email.  Today, 6/27/2017 is the first time we have seen this complaint to respond to the customer concern.  WE would like to know what happened to the previous notifications you refer...

to and when and what time they were sent, please also verify the email address they were sent to. Regarding the consumer complaint: The only record of speaking to this customer is dated 6/5/2017, the agent that answered that call notated that the caller indicated she had received a mattress that appeared to be missing a tag, the call then dropped and the agent was unable to get the customer back on the telephone to assist her and the customer never called us back to elaborate on the issue. We would be happy to assist this customer.  We would like to know which Big Lots Store location she purchased this mattress in, please include street address as well as city and state as there are multiple store locations in many cities.  We would also like to obtain a copy of the customers sales receipt.  We will need the alpha numeric string of characters that appears beneath the barcode near the top center of her receipt, beginning with the letter S.  If the receipt is not available, we will need the date of purchase, the store location of purchase and the total amount of the transaction in order to perform a receipt look up for this customer.We will forward all information gathered to the appropriate District Team Leader to be investigated and to ensure that this customer's issue is resolved to her satisfaction. Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.[redacted]

The store is totally...

lying. While I understand the return policy the issues are as following:1. The item was returned in its original condition with the explanation of the box being open. There is no policy for open box return or that the item was not placed in the box completely  (the policy stated original condition and it was).2. Ashely who was one of the store managers told me that I would be able to return it but she needed approval from upper management. After I waited 1 hr in the store she finally approached me and stated the following words "your return has been approved just give me your receipt and I will process your return now".I realized that I did not have the receipt on me and she told me to go home and get it. After I went back to the store the other manager (I believe is name is Tete) told me that my return was not going to be approved any longer because I complained to Big Lots HQ. His behavior was retaliatory against me as a customer because I was already was approved for the return. He was very rude and very aggressive and used the F word stating that he didn't give a F if I called any one else and complain.The issue here is not just with the lying and but also retaliation because I complained to HQ. The product is still in the store and I have not received a refund even though they still have the product.

Customer has been contacting [redacted] Bank initially, not Big Lots Customer Care.Big Lots has forwarded to the appropriate department relationship with [redacted] Bank, the issuers of the Big Lots Credit Card.Response sent directly to the customer: Good afternoon [redacted],   Thank you for contacting...

the Big Lots Customer Care Department. We appreciate your interest in Big Lots. We apologize for any inconvenience you have experienced.   We have received the Revdex.com Complaint ID# [redacted]. This concern is regarding the issuing Bank of the Big Lots Credit Card, which is [redacted] Bank. We understand you've been having the conversations with them.   We here at Big Lots Customer Care will work with our partners at [redacted] Bank to come to a hopeful resolution. We will reach out via email to [redacted]@gmail.com once we have updated information.Thank you again, and have a nice day.JonCustomer Care DepartmentBig Lots Stores

Dear Revdex.com, This letter is concerning [redacted], ID # [redacted]. My name is [redacted]. I’m with Central Valley Appliance. We do service work for [redacted]s and many other companies, as well as private repair work. Here is a timeline of work done for this customer for [redacted]s: 7/27 Received dispatch 8/1...

Installed Ice Maker 8/8 Received 2nd dispatch. Scheduled appointment for the same day in the afternoon. Determined that factory Tech Support did need to be called, but it was already too late in the day. Rescheduled for 8/16 in the am. Tech Support was called & they said to install control. Tech Support also stated that this ice maker does not produce a lot of ice. The newer style ice makers built into the French door refrigerators harvest ice one every 2 to 2 ½ hours. This is an icemaker that is built into the fresh food section of the refrigerator, as opposed to an ice make that is built into the freezer section of a refrigerator, in a normal side x side refrigerator. The latter kind of icemaker harvest ice at a rate of about once per hour. 9/1 Scheduled for Tech to install the control per Tech Support. After control was installed, customer told tech about a diet she was on & she is drinking 4-6 glasses a day using ice each time. Tech reported that Ice Maker is producing ice but not refilling fast enough to keep up with usage. 9/6 Called [redacted]s & reported above information. Customer claims we would have no knowledge of amount of ice used, however she told our tech herself how much ice she was using. 9/7 Customer called the office and spoke with [redacted]. She insisted that we call [redacted]s and tell them the issue was still unresolved. [redacted] offered to have our Tech go back out & have him re-diagnose. (Then we would contact [redacted]s and advise of new diagnosis. Customer refused to have tech out again. Work order was closed out. [redacted]s can optionally call another company out for a second opinion. When we call the factory for information, they have the final say on how a product is supposed to act; we have no other recourse. All of our appointments are 4 hour windows as is normal for most service calls by other companies. It was customer’s choice to refuse any further service. Thank you,   [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have been contacted by the store directly, and arrangements have been made to remedy the situation.

Thank you for your feedback regarding your recent experience at our Inglewood, California Big Lots store. We appreciate your feedback. I apologize for your inconvenience. I have forwarded your email and contact information on to the District Manager of that store so they may address these concerns...

with the appropriate people.  Please feel free to contact us directly in the future with any concerns or questions regarding Big Lots Stores, Inc., you may reach us seven days per week at ###-###-####.  We did check our records and do not find that we have ever had the opportunity to speak to you personally.Please also be aware of our stated Return policy that is posted in each store location, printed on the back of each store receipt and available for review online:  Merchandise must be accompanied by proof of purchase and is required for all refunds and exchanges. Purchase must have been made within the last 30 days (Current Exception for Holiday Shopping allows for returns of purchases made 11/9/2016 thru 12/14/2016 to be returned thru 1/15/2017) and the merchandise must be in its original condition, complete with accessories, packaging and instructions. Refunds will be issued based on the method of payment. Opened video games and software may only be exchanged for the exact item or a merchandise credit. We reserve the right to research the original purchase and to limit or decline refunds.For the full policy please visit: Refund Policy     Thank you again, and have a nice day. JanetCustomer Care DepartmentBig Lots Stores###-###-####

Good morning, Thank you for contacting us regarding this concern. As there has already been a claim filed within the Claims and Litigation Department, this matter is no longer able to be addressed via the Customer Care Department. We will forward this information to the appropriate parties in...

Claims, for review. Thank you again, and have a nice day. Audra B[redacted]Customer Care DepartmentBig Lots Stores1-866-244-5687

Good morning, We have investigated this claim and have been advised that check # [redacted] was issues on 5/19/2017 for $1,053.93 and our system further indicates that this check was received and cashed by the customer on 5/25/2017 We consider this matter resolved and closed. Thank...

you,Big Lots Customer Care DepartmentBig Lots Stores, Inc.

We have discounted this customer's order by the requested $20.00, a total refund of $21.95 has been performed on 11/28/2016 and this customer should see this amount post back to her account within the next 3 to 5 business days depending on her financial institutions posting schedule.

Responding to Customer via email with the following:Good afternoon Nancy, Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our Clifton Park, NY Big Lots store. We appreciate your feedback. I apologize for your inconvenience. I have forwarded your...

email and contact information on to the District Manager of that store so they may address these concerns with the appropriate people. Thank you again, and have a nice day. Jon Customer Care Department Big Lots Stores

Your letter states what you are going to do now however your staff should of known this issue.  As a result it went onto your food products which you sold to your customers.  Your white mattress that you were selling were black.  Pictures have been attached to this rejection.

the litigation/ claims department is not responding to my follow up calls. The last communication I have had with them was in March requesting additional information. I have attached two letters from them and a fax cover sheets. I understand that customer service is not working the account and that litigation is, therefore; I'm seeking assistance in gaining a response from them and the claim status.

We have received the follow up information and have been in contact with the district manager. We have been advised that there were some weather related issues in the area creating delivery issues. The district manager advised that they have contacted the customer and will be doing a price adjustment for her. Thank you and have a good day. Kyle, Customer CareBig Lots, Inc.

Below is a copy of what Big Lots responded to the customer:Good evening [redacted], Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our Hanover, MD Big Lots store. We appreciate your feedback.I apologize for your inconvenience. I have forwarded your...

email and contact information on to the District Manager of that store so they may address these concerns with the appropriate people.    Thank you again, and have a nice day.JonCustomer Care DepartmentBig Lots Stores

My name is [redacted] and I'm contacting the Revdex.com again on claim ID [redacted] against Big Lots. The last correspondence from you instructed me to call the claims dept. at ###-###-#### which I had done several times and did again several times. You never got a human being and the recording said they would get back to you within 24 hours and at no time did this happen. Enclosed is the info on all the calls I made trying to get this claim accepted.24 Oct. 2016 Mon. 6-6:00 pm, Cookeville TN Big Lots, ###-###-####I picked up a box of Santa cards from the bottom shelf and when I raised my arm with the cards the sharp inner edge of the shelf ABOVE the cards caught the edge of a 1/2  c. diamond in a ring with 2 1/2 c. stones and 4 1/4 c. stones. At first I thought it had cut my finger as it was so painful but luckily my finger was only bruised. I reported to the store manager and 2 employees came with flashlights, broom etc. and they took the kick plate from the bottom of the rack and looked underneath. We took the sealed boxes of cards out of the display boxes and also lifted the display boxes but no diamond. My friend and I looked all over the isle. The store mgr. said he would call me if anyone found the stone. 25 Oct. 2016 Tues. 10:30 am...spoke with "Danielle" in cust. service in Columbus and gave her all the info via email and followed her instructions. Called the Cookeville mgr for him to check on the lip of the shelf under the edge in case the stone hadn't flown to the floor. No luck. 31 Oct. 2016 Mon. Got disconnected from BOTH numbers. So did TWLakes tech. 11:25 am "Eric" ###-###-####.1 Nov 2016 Tues. 9:55 am "Neenya (sp?) put me through to claims dept. Had to leave ph. #. Used my limited cell minutes to "Glenna" at ###-###-#### at 3:25 pm, claims     dept, Big Lots Corp, Columbus OH. Was told there had been a BIG problem with their phone system. [redacted]@biglots.com.14 Nov 2016 Mon. Phone message to call Glenna.15 Nov 2016 Tues. Left message. Received email re: "No responsibility"22 Nov 2016 Tues. Sent hard copy info to: Revdex.com, 1335 Dublin Rd., Columbus OH 432151 Dec 2016 Thurs 12 noon. Robt. Y[redacted], Mgr Big Lots Cookeville TN called and talked for 30 min. Said I was to call ###-###-####. Read him the "disclaimer" letter,     etc.6 Dec 2016 Tues. called ###-###-#### at 9:22 am12 Dec 2016 Mon  Called ###-###-#### at 2:30 pm Big Lots claim #16-0207867. Called Revdex.com ###-###-####. They were to call back on my land line to save my cell minutes. They never called back. 16 Dec 2016 Fri. called Revdex.com. Office closed. Your letter said to "please respond in writing within 10 days" which I had already done on 22 Nov. 2016. As I couldn't get a human being to get back to me after all these calls I am at a loss as to what I was supposed to do next. To my business mind this is a very negative way to do business by a company which is nationwide....at least I think Big Lots is Nation wide. The loss of the stone WAS NOT my fault in any way and I'm just lucky my finger wasn't cut or broken. I am an honest person and for Big Lots to reject my claim is DEFINITELY NOT good business. Sincerely, [redacted]

Customer has not filed an incident report at the store nor has she contacted our Claims Department to initiate the claims process in order to have this issue resolved.  Customer did contact Customer Care on 10/25/2016 to advise that this incident had occurred.  The District Manager was...

notified and customer advised that she was contacting the store to check again for the stone.  We have not heard back from this customer since the original call.Please advise Ms. [redacted] to call our claims department at ###-###-#### to initiate the claims process. She will be asked to leave a detailed message and a claims examiner will be assigned to her case, then customer will be contacted to begin the claim.

Central Valley has several secretaries that schedule several dozen customers each day, and they are all given the same information. Just like many other service companies out there, we have a basic service fee, $65, payable on first visit. Mr. [redacted] did not want to pay this fee. We told him we...

could not do business with him because of this. Thank you for your time

We do apologize for the inconvenience.   We have notified the Regional Office of the Trotwood, Ohio store location as well as forwarding this concern to the Legal Department to be resolved.Claims and Litigation may be reached by calling them at ###-###-#### for new claims or at...

###-###-#### for existing claims.