Big Lots

The third Party that they gave my check to is there company they need to call them and let them know and this number is automated and you can't get a person to talk with. I will have no choice but to go public and let people know this is how Big Lot handle there personal information by giving it to third party.

Good morning,
Thank you for bringing this matter to our attention. I apologize for any confusion.
Per a legal agreement with select vendors, we are not able to reference pricing and/or specific model features for the Keurig product/s we sell. In store signage and the product packaging will...

reference if and when an item has been refurbished or remanufactured.
We do frequently have an assortment of different models available in different locations. I would be happy to run a local search for the Keurig model series that this customer indicates she is interested in, however cannot guarantee the exact product, as that is not determined by the sku that we have, and again, the assortment will vary. Pricing is specific to the model in question. I am sorry if there was any confusion or frustration regarding the product saved at store level when this customer arrived to make her purchase. Please confirm the physical address of the store that is most convenient for this customer.
The current retail price for the 300 model series is $99.99, however if we can confirm product availability in a local store, I will be happy to gift this customer a discount, by adding a Reward offer to the registered Rewards account. associated with the customer's email address.
Thank you again, and have a nice day.
Customer Care Department SupervisorBig Lots Stores, Inc

The local police department was brought to the Asheboro store and the fraud department was called and the representative said that they would not release the video to the police man for review. The police man was told that only an attorney was allowed to review the video. Why do I continue to get conflicting stories on how to get this matter handled?

WE are partly satisfied , Big lots did return the 2 recliners but nobody wants to own to returning the sofas, we quit making payments because nobody would help us get new or repair these, so we stopped payments and so we only paid a few payments. We just want what we paid in refunded and it removed from credit and we will be satisfied. But Big lots says [redacted] leasingand [redacted] leasing says big lots.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Good morning Ms. [redacted],Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our Huntsville, Alabama Big Lots store. We appreciate your feedback. I apologize for your inconvenience. I have forwarded your email and contact information on to the District...

Manager of that store so they may address these concerns with the appropriate people.Please expect to be contacted within the next 48 to 72 hours to have the refund issue with your [redacted] resolved.You also mentioned an issue regarding a Price Hold, you will need to contact us directly to address this issue. You may reach the Customer Care Department at ###-###-#### to request a refund on a purged Price Hold, this is something that the store is not able to assist you with and we will need to speak to you personally.     Thank you again, and have a nice day. JanCustomer Care DepartmentBig Lots Stores###-###-####

Good morning,Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at one of our Memphis, Tennessee Big Lots stores. We appreciate your feedback and apologize for any inconvenience. I would like to forward your email and contact information on to the...

District Manager of that store so that we may address these concerns with the appropriate people at store level. Can you please advise what location this took place? We will need street address/city/state to ensure the correct person is contacted.   We have three locations in Memphis, please clarify this specific store for us:4224 SUMMER AVENUE    SUMMER S/C    MEMPHIS    TN    38122    1 (901) 683-06417950 GIACOSA PLACE    MEMPHIS COMMONS    MEMPHIS    TN    38133    1 (901) 377-16106777 WINCHESTER RD    MEMPHIS RETAIL CENTER    MEMPHIS    TN    38115    1 (901) 375-4805We apologize again for the inconvenience however at this time, we do not have delivery available through Big Lots, Inc., however, many of our stores do offer information for local third party delivery companies that provide this service. Select locations may also have the name and number of someone locally who can help with this service for a fee.  These businesses are not affiliated with or endorsed by Big Lots.      Thank you again, and have a nice day. Customer Care DepartmentBig Lots Stores

REF# [redacted] Good afternoon,
Thank you for bringing this matter to our attention.
The contracts signed and entered into via a [redacted] Financing purchase, are authorized and managed by [redacted] Financing. Please feel free to reach out to a [redacted] Representative directly, to address...

any questions or concerns you may have about this purchase contract. You may reach them directly by dialing toll free:
###-###-####. We have also advised the local area Big Lots District Team regarding your frustrations related to the terms and conditions of this purchase transaction.
Thank you again, and have a nice day.
Customer Care Department
Big Lots Stores, Inc
###-###-####
[email protected]

Responded via email directly to the customer: Good morning [redacted],Thank you for contacting the Big Lots Customer Care Department. We appreciate your interest in Big Lots. We apologize for any inconvenience you have experienced. We see that [redacted] was placed with email address...

[redacted]@gmail.com, who is copied in this response. The Promotion Details were listed on the website along with the description of the products. That screenshot is below. There was a total of 8 items purchased with this promotion. We calculated ALL of the items, and provided the discount of BOGO 50% for all the items that were part of the promotion. You did received the 50% off discount on all items that were 'lesser value' per the Promotion Details listed below. 810 009 400 - 9 Cube cubby = $39.99 (full price)810 009 400 - 9 Cube cubby = $39.99 (full price)810 009 400 - 9 Cube cubby = $20.00 (50% promotion)810 009 400 - 9 Cube cubby = $19.99 (50% promotion)810 231 217 - 5 Shelf Organizer = $39.99 (sale, full price)810 231 217 - 5 Shelf Organizer = $39.99 (sale, full price)810 231 254 - 3 Shelf Organizer = $12.50 (50% promotion)810 231 254 - 3 Shelf Organizer = $12.49 (50% promotion)TOTAL          - $224.94Sales Tax -      $  19.57TOTAL PAID  $244.51 We have appeased the Rewards Account for email address: [redacted]@gmail.comwith a 20% coupon available for on future purchase within 30 days. Also, we are having our Friends & Family promotion Saturday 4/1/17 and Sunday 4/2/17. Please look to www.biglots.com and the email notifications sent for that upcoming event. Thank you again, and have a nice day. JonCustomer Care DepartmentBig Lots Stores###-###-####

Good morniong Ms. [redacted], Thank you for contacting the Big Lots Customer Care Department. We appreciate your interest in Big Lots.   At this time, we do not have delivery available through Big Lots, Inc., as you are aware, many of our stores do offer information for local third party...

delivery companies that provide this service.  These businesses are not affiliated with or endorsed by Big Lots. We do apologize for your inconvenience, however at this time we are not able to further assist you.  Your contract is with the Delivery Service provider you hired, the agreement as you have indicated was to deliver new furniture and remove old furniture, and you paid for that service in good faith.  It is the delivery company whom has breached the contract they entered into with you.  You will need to file your complaint against this service, they do not work for Big Lots and we have no governance over them.Thank you again, and have a nice day. JanCustomer Care DepartmentBig Lots Stores

We have received the customer's concern and have addressed it with the district manager over the store location involved. We received contact back on 6/3/16 indicating that the store is working with Capital One and the customer to get the charge issue rectified. Thank you and have a good day. Kyle,...

Customer CareBig Lots, Inc.

Sorry, it took so long to reply.  I am not on a computer daily.  I spoke to a Tara at Big Lots Customer Care Dept. (###-###-####) on Thursday, Jan. 12, 2017 at 10:09 a.m.who told me to complete forms and return.Tara told me to complete the top two (2) forms.(not information on medicare/release form)I was informed to wait on an examiner to contactme.  I also, told Tara - Big Lots can have thedamaged coat.  (It is of little use).Claim is still not settled.  Unable to locate a leatherjacket.  I will look on the internet.

The district manager is the one who told the local police department to contact the fraud investigator to get the video. The fraud investigator told the police department that only an attorney could gather the video. The district manager is not willing to help with this matter. She was the first person I came in contact with to get this matter resolved and she is a very rude person unwilling to help a customer. I can't imagine this time she will be of any help.

Good afternoon, Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced and have escalated this concern to the appropriate party for review, with notes regarding the prioritization of this matter. In the interim, please note that an agent within...

the Sales Audit Department should be reaching out to you directly, and may need to obtain additional CC information, to be able to assist with this inquiry. Thank you again, and have a nice day. AudraCustomer Care DepartmentBig Lots Stores

Response emailed directly to the customer: Good afternoon [redacted], Thank you for contacting the Big Lots Customer Care Department. We appreciate your interest in Big Lots. We are happy to assist you with resolving this purchase and return. In order to effectively do so, we will require the...

transaction information from the sales receipt. In store purchases - provide the line of characters that is located below the bar code on the receipt along with the total amount of the purchase. If you don't have the receipt, we may be able to locate it with the following  date of purchaseExact amount of purchaseItems of purchaseForm of payment Store location - Van Nuys, CA ST 4128.Please note if a REWARDS card was used during this purchase, we may be able to track the transaction details through the REWARDS account. Please advise the REWARDS card number, if available. If a credit or debit card was used, the above transaction information would likely be able to be obtained via the statements for that account. Thank you again, and have a nice day. Jon Customer Care Department Big Lots Stores ###-###-####

REF    1630085/1612753
Good morning,
Thank you for providing this information.
Upon review, we find we do have previous contact from this customer, regarding this issue and have advised the necessary course of action to seek resolution. The receipt has been provided to the...

customer and may be used to speak to a manager on site, in a local store, to inquire if they are able to make any concessions and/or offer an on-site option.
Please note, Big Lots Stores offer a 30 day return time, and at the time the original email was sent both to us and the Revdex.com, 30 days from the date of the original purchase has lapsed. The manufacturer of the item in question, does offer a longer warranty period on this product, however we have been advised they typically do not cover any type of wind/storm damage, due to the fact that their guidelines for authorized use make note of the fact that the product is not intended for use during inclement weather. Owners are advised to take the product down during bad weather.
The contact information for the vendor, was provided in previous correspondence to the customer, but in the event it may be helpful at this juncture it is included below. The vendor may be able to work to provide necessary replacement parts. Any associated charges or shipping fees to receive these parts, would need to be addressed by the customer.
[redacted]  ###-###-####
Thank you again, and have a nice day.
[redacted] Customer Care DepartmentBig Lots Stores, Inc

Good morning, Thank you for sharing this feedback. I apologize for any confusion. Unfortunately, just USING a debit card during a purchase, does not make that transaction a "debit" transaction. If a debit card is used for a purchase but the PIN number associated with the card is not entered at the...

time, then the transaction is coded as a credit transaction. The difference between these two is that a debit transaction at store level can be refunded as cash. A credit return transaction at store level sends the returned funds back to the original card. Any time a refund is applied to a credit/debit/bank card, the process can take anywhere from 3 - 5 business days to complete. Please note, this is not Big Lots policy, and is rather the industry standard, by which the financial institutions manage these transactions. Upon review, we find the original purchase made in the store  - as indicated, on 06/13. The return for the fan was transacted on 06/14. The funds associated with this return should be posted to the customer account within the following 3 - 5 business days from the date the return was run. In this instance, that means anywhere between 06/17 and 06/21, the customer should have visibility to the refunded monies, in her account. Please also note, this referenced purchase was, in fact run as a credit transaction, not a debit transaction, and as such, the monies associated with the return of the fan were placed back on the card that the customer used to make the purchase. Thank you again and have a nice day.  Audra Burton Customer Care Department Big Lots Stores, Inc

Good morning, We have received and sent the customer's concern to the district manager over the La Habra, CA store. The district manager has advised that they will arrange for a return delivery and offer a return/store credit for a new sofa. Thank you and have a good day. Kyle, Customer Care

Good morning [redacted];We sincerely apologize for the difficulties that you are experiencing.  We do have record of this issue, it seems that you did finally contact our Customer Care Department on 2/12/2017, the agent with whom you spoke has referred this concern to the District Mangers Office to...

be addressed.  We do ask that you allow up to 48 hours for a resolution to your concern. We appreciate the opportunity to assist you in resolving your concern.Please be advised that we are required to administer the manufacturer's warranty at the local store level using the guidelines provided to us by the manufacturer.  Your Sectional is warranted against manufacturer defects in the frame or upholstery.  The warranty calls for replacement or repair based on inspection of the item in question.  The manufacturer's warranty does not cover the cost of transporting the item to and from the store.  Big Lots does not provide delivery services, we do use third party referrals of local for a fee Service Providers.  These are again Independent Service Providers, not Big Lots employees.Please expect to be contacted in the next day to two days to have this issue resolved.We again apologize for your inconvenience.Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.###-###-####

Thank you for the additional correspondence on this issue. We apologize that this issue remains unresolved.  We have escalated this issue for immediate resolution.  Please expect to be contacted in the next 24 to 48 hours to have this issue resolved.We apologize for your frustration at the...

delays in getting your furniture issue resolved.  We appreciate your patience and thank you for choosing Big Lots!Customer Care DepartmentBig Lots Stores, Inc.866-244-5687

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please ask Big Lots to let me know via email or phone when any kind of store credit/refund will be issued and when I should expect to receive it.