Big Lots

Andrea,I have confirmed with the Service Manager who personally checked the vehicle upon completion that the consumer's vehicle is ready for pick up. I also confirmed witht he Sales Manager, Warren H[redacted], that after several attempts to reach [redacted] he spoke to her and made arrangements for her to...

return the loaner vehicle she had been in while her vehicle was in Service, and pick up her vehicle.Should you need any further info, please email me at your convenience. Sincerely,Tracey F[redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted]The customer vehicle history shows it was in the shop in October, in November and the Service Manager confirmed it came in the month of December as well. He has reached out to the customer via email and phone to address her concerns since receipt of this notice. As of this morning I do not...

believe he has heard back fromt he consumer. Please have her contact Luis W[redacted], Service Manager, at the dealership or at his email [redacted]Any repairs needed that were from the original UVI or previous repairs are guaranteed and will not be charged to the consumer. Sincerely,Tracey F[redacted], Premier Automotive Management

Because they havent made me a offer yet I talked to [redacted] on Monday and left several messages to return my call and he hasn't called me back. When I spoke to him on mon he told me he would contacr me back on tue to let me kno what they can do for. Me. I told him I wanted $*000.  Back out of almost $8000.  Idk whats the hold up. Im getting tired of getting b*llshi*ed. Around its been goin on like this for several months already. I ready to take action

We are aware of this customer issue and we have notified this customer that we have contacted the District Manager again on her behalf as well as copying the issue to the Regional Office.  It has been explained to this customer that the maximum discount we are authorized to provide customers is...

20% at this time.The store, the District Manager and The Customer Service Department have all worked with this customer in an attempt to assist her with this issue. This customer continues to decline any offers of resolution.Thank you,Janet O[redacted]Big Lots Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12299221, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted],Our Service Manager, [redacted], has made attempts to contact this customer and has received no response. the first message that was left was on or around August 17 to the number below;   Daytime Phone: ###-###-####Evening Phone: ###-###-#### He also called yesterday and...

left another message.  If you could relay to the consumer our attempts to reach him we are happy to assist. He can contact the Service Manager, [redacted], at the dealership or via email at l[redacted]@premierautomotive.comSincerely,Tracey FieldsPremier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12659839, and find that this resolution is satisfactory to me.  Also they discounted my vehicle price another 1100.00 for all my troubles plus the 395.00 as well in my complaint so in the end I was a happy customer but I shouldn’t had to get Revdex.com INVOLVED PLEASE LET THIS BE LEARNING EXPERIENCE SO NONE OF YOUR FUTURE CUSTOMERS HAVE TO GO THROUGH These troubles 
Regards,
[redacted]

[redacted] The GM, Steve B[redacted], Spoke to [redacted] personally and apologized. He not only told her I would take care of the remote start , but would also throw in a back-up camera also for her inconvienince. She was happy with this resolution. Sincerely,Tracey F[redacted] Premier Management

AndreaIt is my understanding the purchase was reversed and the car was returned. The General Manager was involved and made aware of all details.Sincerely,Tracey F[redacted]Premier Automotive Management

Good morning,
Thank you for this information. Upon review we find we do have previous contact from this customer. We received a phone call, as well as some photos, in August of this year.
As customer was advised, we did forward this concern to our agents in the field, locally, for review. The...

product in question carries a one year warranty on the fabric. As customer was previously notifed, this warranty is no longer in effect due to the time frame that has passed since the original purchase. Our local District Team Leader reached out to this customer and offered a 20% off discount on the purchase of new product, if she was interested in that, however did already state that we cannot provide a 100% refund on furniture product that is warranted for one year, and was purchased four years ago.
We will still be more than happy to provide the percentage discount referenced in the previous offer. Please feel free to let us know if Ms. Lewis would like to receive the 20% discount.
Thank you again, and have a nice day.
Audra B[redacted] Customer Care DepartmentBig Lots Stores, Inc

REF # [redacted]
Good afternoon,
Thank you for bringing this matter to our attention. We are happy to work to resolve this matter.
Please confirm the store location where the original purchase was made, as well as where the product would be returned, if different sites. We will be able to get the...

inquiry to the appropriate parties locally, for additional review. It is my understanding that you do currently still have the product in your possession, do have proof of the original purchase, and would like a refund, due to comfort issues. Please advise if this information is not correct.
Thank you again, and have a nice day. I look forward to hearing from you, at your convenience.
Audra B[redacted] Customer Care Department Supervisor Big Lots Stores, Inc ###-###-####

AndreaThe Manager, Shawn W[redacted], spoke to **. [redacted] yesterday and overnighted him a 60 day tag. He also spoke with him this morning. We are sending him a new contract to sign without the 395.00 charge on it. The customer is satisfied with that and agrees. The dealership spot delivered the...

customer at 8.99% but when the bank replied to the application it came back in at 9.3 %. The other finance manager, Larry, billed the deal out and sent it to Capitol One, not realizing the original manager planned to contact the bank to see if there was a better rate we could get the customer approved at. The dealership didn’t know there was a problem until Cap One sent the deal back which by that time had allowed the approval to expire. The dealership had to then get it re-approved and the bank did approve it but at 9.98% this time which is where we contracted Mr. [redacted].   Mr. [redacted] suffered no financial loss because we reduced the selling price of the car to keep his note the same as it was at the 8.99 rate for the same term.   I hope this provides explanation and satisfaction to Mr. [redacted] as Premier Chrysler Dodge Jeep Ram appreciates his business. Tracey F[redacted]Premier Automotive Management

Andrea,Andrea, Upon the dealership title dept submitting paperwork to register [redacted] vehicle in South Carolina as she requested, we were advised by the DMV there they needed a copy of [redacted] receipt for personal property tax in order to proceed. When we notified the consumer, she...

told us she has never had to pay personal property tax for such. She has not provided the necessary documentation we requested on behalf of the South Carolina title office. The file has since been rejected and sent back to us.  Our Comptroller , Angela S[redacted] is currently working on processing this but we need the consumer to provide what the South Carolina DMV title office is requesting. That is not the dealership rules or requests and therefore we have no control over whether the consumer agrees with the necessity for the receipt. We cannot register the vejicle without it. Please have the consumer contact Angela [redacted] directly to rectify. She can be reached via email at [redacted] Sincerely,Tracey Fields, Premier Automotive Management

[redacted] The GM refunded the consumer's money yesterday. He was delaying because the credit card she used for the deposit was cancelled the next day. We were unable to reverse the credit so we cut her back a check yesterday and will take our chances that the credit card company won't reverse her charge...

where we don't get paid and have refunded the customer.Sincerely,Tracey F[redacted], Premier Automotive Management

[redacted] In addition to already speaking to the General Manager, I have also spoken to the Finance Manager and the Accounting Manager to verify the information. The following is what was determined;the consumer came in to refinance in August 2016, $1000 was put as down payment as reflected in her paperwork, the paperwork was sent via mail to her father to co-sign and send back to dealership. The dealership received this paperwork back and then processed it - this was the first time lapse from the initial date the consumer came in but the paperwork could not be processed until it was received back from her father.As a result, the paperwork was submitted to accounting for processing September 1. The paperwork began to be processed and the payoff was completed September 8. The existing license plate was removed in error as when refinancing the plate is to remain and then get assigned to the new paperwork. Since the salesperson was not aware of this and the existing plate was removed, a new plate needed to be processed and applied for. This was done but not before additional time of communicating with the dealership and accounting departments were trying to ensure the first plate could not be located.  As a result this has been resolved and a plate was issued in January.Premier apologizes for the delays in getting the license plate corrected. We regret the consumer was hindered by the processing time of the paperwork but it could not be submitted until all documents were included. Please let me know if you should need additional information. Sincerely,Tracey F[redacted] Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12435851, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I am willing to work with the dealership as long the are willing to respond to my emails in a timely mater which they haven't  in the past or any phone calls that were maid
I have reviewed the response made by the business in reference to complaint ID 12435851, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Just like the store told me its my problem,.  Found receipt purchased date was 3-23-17   on Timothy C[redacted] total spend was 1397.47
Regards,
Timothy C[redacted]

Good afternoon,
Thank you for bringing this inquiry to our attention. Please feel free to contact the Big Lots Claims Department to speak to a representative regarding intiating a claim for the damage you advise to have been done to your vehicle in a Big Lots parking lot.
You may reach the...

Claims Department directly by dialing toll free - ###-###-####. Your call will be received via an automated line, which will provide you all the information necessary to begin this process.
Thank you again, and have a nice day.
[redacted] Customer Care DepartmentBig Lots Stores, Inc