Big Lots

*** I have alerted the General Manager of the consumer's concerns and he assures me they are reaching out to the customer today to refund the requested payment amountIf there are any problems, the consumer can reach out to him directlySteve B***, General Manager at
***Sincerely,Tracey F* Premier Automotive Management

I spoke with my mother over the weekend, she informed me that she has a recliner in the house that is years old which still opens and closesAlso the merchandise was wrapped in saran wrap when I picked it up from the warehouseThe recliner I sat on in the showroom opened immediately I believe Big Lots is practicing unscrupulous practices regarding selling furniture and the return policyWho can carry furniture back and forth between the store, the residence, the store, the residence etc? Please find enclosed a copy of the warranty which says the mechanisms is covered for five yearsI believe Big Lots should send a repairman to my home to repair this oversized double recliner, or refund a percentage of the amount paid

Good evening, We have reviewed the case with the District Manager over the Ballwin locationThe District Manager has advised that they were able to locate the item the customer wanted and they were able to get it to her.Thank you and have a good day.KyleCustomer CareBig Lots, IncTell us why
here

I do not accept this response as I already paid to have the product delivered onceIt is not my fault that the product is defectiveI did my partI paid the storeThey need to make good on their product and services

REF ***
Good evening,
Thank you for sharing this information with us
Upon review we find that the customer in question was correctly directed to reach out to our Claims and Litigation DepartmentA claim can be inquired about by calling toll free ###-###-####
We have also been
advised that the local area District Team Leader has offered a 20% off discount toward the purchase of customer's choice, in the futureShould this option be desired, please feel free to contact the District Team Leader or Customer Care and we will be able to provide this discount offer
Thank you again, and have a nice day
Audra
Customer Care Department
Big Lots Stores, Inc
###-###-####
[email protected]

***The dealership did not perform any repairs on the vehicle outside of test drivingTo clarify, oxidation occurs when untreated metal is exposed to moisturePrimer, base paint, and clear coat protects a vehicles’ metalSo when paint is scratched off of metal the oxidation starts to take effectThe car remained parked with exception of the test drive. Premier stands in its previous position and response. sincerely,Tracey F*, Premier Automotive Management

Good afternoon, Thank you for your additional informationWe have not been made aware of any request for video from the local authoritiesWe will advise the area District Manager regarding this concernThank you again, and have a nice dayAudra Customer Care Department Big Lots Stores, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10986833, and find that this resolution is satisfactory to me.
Regards,
***l ***

AndreaI have confirmed with the Comptroller and Finance that the full refund on the extended warranty cancellation has been madeThe refund goes to the lienholder to be deducted from the ending balance.Sincerely,Tracey F*, Premier Automotive Management

Response sent directly to customer: Good afternoon ***, Thank you for the additional response to the Revdex.comI have forwarded this update to the District AND Regional Management Team of the Liverpool, NY store Thank you and have a nice day Sincerely, Jon Customer Care Department Big Lots Stores, Inc

Good afternoon,
Thank you for contacting usWe do have contact logged in our database from this customerWe will forward the specific request made, by the customer, to the local area District Team for review
Please note, to provide funds back and / or offer compensation regarding defective
product, our process would dictate that the staff have the opportunity to inspect the merchandise in question firstWe do not currently offer any type of shipping at this time
Upon review, we find X (two) store locations within a +/- - mile radius of the zip code area We will be happy to work with local staff to assist in arranging a convenient way to get this resolvedWe will need the purchase information to confirm the location where the item was purchased, as well as the price the products were sold forPlease advise the digit sales number from below the barcode, near the top of the original receipt
Depending upon availability, we may be able to work with a third party in this area, to bring a new umbrella, and pick up the original one, in the event that is the course takenWe are looking forward to hearing from you with the additional information requested
Thank you again, and have a nice day
*** *** Customer Care DepartmentBig Lots Stores, Inc

Good morning!We have advised this customer of the warranty policy and procedure regarding the warranty on her furniture and have offered to assist her in locating a copy of her receipt if needed. We have contacted the District Manager of the Wichita, Kansas stores to assist this customer with
getting her warranty claim administered at the local store.The items are covered under a month manufacturer warranty that is administered at the local store level in accordance with the terms and conditions as set forth by the manufacturerIn the event of a warranty issue the customer can contact the store and speak to the store manager or furniture sales manager to make the necessary arrangements. The warranty will cover repair or replacement with like kind and quality, however the cost of transporting the items to and from the store is not covered under this warranty policy. Big Lots does not offer/provide delivery and it incumbent upon the customer to return the defective product to the store to be exchanged. The original sales receipt is required as proof of purchase and to establish the effective dates of the warranty coverage.Please advise this customer that she should expect to be contacted within the next to hours by local management to discuss her warranty options so that we may resolve this matter to her satisfactionShe may contact the *** *** *** directly by calling us at ###-###-#### and providing Case number ***
Sincerely,*** *** ***Big Lots Stores, Inc.###-###-####

the district manager has already been contacted both by the store, who had me leave my number, & by myself-- I sent him an email & never received a response-- at this point I would prefer to speak with the regional manager

To the business this address below as requestedNot accepting outcome until my request are met. SUMMER AVENUE SUMMER S/C MEMPHIS TN 38122 (901) 683-

***I have been advised of the following by the Service Manager, Aulton Q*** Vehicle has been at shop for days.6/spoke with customer to advise of status and gave estimate.6/advisor tried to reach customer to update but was unable. Vehicle was here Oct 2016 at
miles for an overheating concern that was repaired by a heater hose and a tipm module as well as an oil filter housing for an oil leak.Vehicle was here Jan 13, for a tapping noise and tappets and rods were replaced at that time under warrantyOn Mar 29, chrysler declined the warranty repair and we wrote off the entire repair totaling @2220.00; vehicle engine came in with sludge at time from lack of proper maintenanceVehicle presented here again in June this time with a no start complaint.Diagnostics found timing adjusters broken and vehicle jumped timing causing bent pushrods. Cust was given an estimateAt no time did we service the anything in the timing gear system The Service Manager has tried to reach the consumer several times over the last days but no responsePlease have the consumer contact the dealership to address the above and decide if she wishes to fix or pick up vehicle. Sincerely,Tracey F*, Premier Automotive Management

Could you please supply me with a email address from big lots litigation department since they have been ignoring my callsI need help, please

Good morning ***,We apologize for your inconvenience. We have forwarded your complaint to our Sales Audit team to address this issue. We have also forwarded your information the District Manager of the *** *** *** store so that this can be addressed at store level as
well.Please expect to be contacted within the next to hours.We apologize for your inconvenience.Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.###-###-####

I reviewed the response made by the business in reference to complaint ID ***, I will be satisfied when the $is credited to my account. I hope they get the resolution soon

Good afternoon, Thank you for your feedbackWe are sorry to hear of your disappointment in the quality of the item you purchased from usWe will advise the Buying Team of your experience with this item, and let them know of your communicationI have refunded the purchase amount of the item in
question, and you should expect to see these funds in your account, within the next - business daysThe monies are returned to the card with which you made your purchaseYou are also more than welcome to contact our Claims & Litigation Department, in the event you wish to speak to them directly regarding the fall you state your son had, as a result of this productYou may reach them directly by dialing toll free ###-###-####Thank you again, and have a nice dayAudra B*** Customer Care DepartmentBig Lots Stores, Inc

Customer has made multiple contacts with our Customer Service Department via Social MediaIn all instances this customer was advised that the issue is with the Big Lots Credit Card, this is a program provided via Comenity Bank in San Antonio, Texas, they dictate and administer the processes of
Credit Card approval and issuance, not Big Lots. This transaction was attempted on a National Holiday, Labor Day, as with all financial institutions this bank in observance of this holiday was closed also. Customer was advised several times that he would have to contact the Bank when they reopened for business to address this issue as Big Lots has no influence regarding their process and the contact information for Comenity Bank was provided to this customer.Customer was offered an apology for the inconvenience and the District Office was notified of the customer's dissatisfaction.Customer was told to contact Comenity Bank to resolve the Credit Card issue. Comenity Bank Phone is ###-###-####