Big Lots

***I have spoken with the Service Manager, Luis W*** who explained the customer's part should have been in before her visit and it was notThe writer should have notified the consumer for convenienceThe department was short handed and details fell between the cracksFor this, Premier
apologizesThe Manager has advised me he spoke to the customer yesterday and has provided her a rental vehicle through Enterprise while we wait on her part.sincerely,Tracey F*, Premier Automotive Mangement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11903998, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Out of the entire problem, Tracy, you haven't even addressed half the issue, and you think it resolves it?! Also, I have ben in there MULTIPLE times, as stated in the original complaintI ALSO HAVE BEEN IN THERE, NOW THREE TIMES, SINCE SUBMITTING THIS COMPLAINT TO TRY AND RESOLVE THIS ISSUEAPPARENTLY NO ONE AT THIS DEALERSHIP COMMUNICATES WITH EACH OTHER, OR CHECKS INTO THINGS BEYOND WHAT THEY BELIEVE TO BE (SO FAR THIS ISSUE HAS YET TO BE RESOLVED AND IM WORKING WITH THE GENERAL MANAGER, JOHN O*** ON FIXING STEP ONE WHERE THE DEALERSHIP MESSED UP, MY LICENSE PLATE(something Tracy failed to even mention at all) and the only reason I even got his attention the last time I was in there was because I had a lawyer, and a family member understands the car world, as they buy and sell as well, got on his case and explained he and his dealership WERE IN THE WRONG AND NEEDED TO FIX WHAT THEY HAVE DONE. On that note, since Tracy has not spoken to the GM of her dealership, she wouldn't know that paperwork from Chrysler Financial, Ally, and the credit collection agencies will submitted to John so he can be forced to acknowledge the same thing I presented to him months ago when it beganSomething, Jen in accounting was the only one who attempted to resolve for me..something that has negatively affected myself and my fatherSomething this dealership could give less about because they have gotten their money BUT FIRST AND FOREMOST, HE IS TO GET ME A LICENSE PLATE SO I CAN DRIVE AROUND LEGALLY.As stated before, and to John himself, this is by far the worst experience EVER and I REGRET EVER PURCHASING MY VEHICLE FROM THIS PLACE AND WILL NEVER SEND SOMEONE THERE. ITS AMAZING TO REALIZE AFTER ALL OF THIS, THEY STILL FAIL TO SAY THEY HAVE DONE WRONG! INSTEAD THEY DIG THEIR HOLE AND CONTINUE TO TRY AND COVER THE LIES Regards,
*** ***

Good evening, We have reviewed the customer's concern and forwarded it to the district manager over the store location involvedThank you,KyleCustomer Care

I CONTACTED THIS DEPARTMENT, TO NO AVAIL!!!! I SENT CORP OFFICE AN EMAIL AND TWEET, I HAVE NOT RECEIVED A RESPONSE FROM THEM

*** In reaching out to the GM, Steve B***, at the dealership I was advised they are refunding the cost of the warranty to the customerThe accounting manager confirmed the check was cut and signed this week.*** *** can reach out to Steve B*** if they havent already contacted
him. sincerely,Tracey F*, Premier Automotive Management

***We have offered a full refund and to take back the vehicle and unwind the saleWe have not heard back from the customerWe last spoke to her this past TuesdayPlease have her contact the General Manager, John O***, to move forward with the refund and cancellation.Sincerely,Tracey F*,
Premier Automotive Management

***The GM, John O*** has advised he will refund the rental money to *** *** Please let me know should you need any additional information. Sincerely,Tracey F*Premier Automotive Management

Good afternoon, We do apologize and have been advised that the vendor is preparing a new cover for your greenhouse to be shipped directly to youThis will be coming from overseas and can take a few weeks to receive. I have sent a new inquiry to our purchasing department to request an update from the vendor and will provide that information as soon as it is received. We again apologize for your inconvenience. Sincerely,JanBig Lots Customer Care DepartmentBig Lots Stores, Inc

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meAs of this moment

April
Premier CDJR apologizes for any delays or inconvenience experienced by Mr***I have spoken with the General Manager, John O***, who has confirmed the refund has been processed and sent accordinglyShould you need any additional information please contact me at your
convenience
Sincerely,
Tracey F*
Premier Automotive Management

Good Morning,We have referred this matter to the local District Manager for the store in StAnn Missouri as this customer is outside or our usual return policy and an exception will have to be made to accommodate this customer request.Customer should expect to be contacted within the next to
hours to have this issue resolved.Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.866-244-

I am disabled. I am years old; these folks have taken advantage of me in having me going to their store and spending just in order to get these coupons I was entitled to over many months. They send coupons, one of which expired before it could be printed as I have no printer. Like other companies, they should respect that elderly and disabled customers are not computer savy, do not necessarily have the information they are referring to and they are abusing the kindness of consumers. If the Revdex.com cannot handle this, then I will have to seek other assistance as it seems the Revdex.com is only passing letters between us

I have spoken with Debbie at Big Lots in PuyallupShe immediately made sure to handle this matter quicklyShe apologized and paid me the difference owed to me that day. I was impressed by this manager there who handled this with care, and responsibilityI accept their apology for their error and am 'glad' that they choose to be responsible for it; instead of just overlooking what occurredShe is a good manager

We have received the customer's concernWe would like to research this issueCould you please advise as to which store location in or around *** ** the customer was at?Thank you and have good day*** Big Lots Customer Care

***I spoke to the General Manager who confirm the dealership paid off the Chrysler account in Sept The $was used as downpayment in the structure of the refinanced loan and the customer's interest rate dropped two points and her payment dropped about sixty dollars. The consumer is
welcome to contact the Finance Manager to review any of these detailsAlso, any further questions can be answered by the dealership should the consumer choose to follow up directly. Sincerely,Tracey F*, Premier Automotive Management

Good morning,
Thank you for your additional feedback
Unfortunately, the concerns you have registered are not able to be addressed via the Customer Care DepartmentLegal concerns and compensation, specifically, are handled through the Claims and Litigation DepartmentAs you have been advised, if you wish to discuss this further with your Claims Representative, please feel free to contact them
In the event that Big Lots does not own the parking lot/building in this area (and we do not in many locations) you are welcome to reach out to the landlord of the site, to inquire as to any options that they might have available in this circumstanceTypically, when an individual parks in a public lot, by doing so, they assume any and all risks associated with that decision
Thank you again, and have a nice day
*** *** Customer Care Department Big Lots Stores, Inc

Good morning ***, Thank you for contacting Big Lots Customer Care Department. We do already have a Case opened for you, it is CASE No***. We forwarded your case to our Claims Department for review and to the District Manager or your local store to assist you with the
return.The PSun Shelter you purchased is also covered under manufacturer's warranty against defectsThe owners manual does instruct customers not to contact the retailer for problems but to contact them directly for assistanceThe manufacturer is Sunbay Company and you may opt to also contact them directly at ###-###-####. We will update our claims team and the District Manager with the Revdex.com information. Please expect to be contacted within the next to hours to have this issue resolvedIn the event that you have filed a claim with our legal department, please follow up with them directly by calling ###-###-####. Thank you and have a lovely day. Sincerely,JanCustomer Care DepartmentBig Lots Stores, Inc.###-###-####

Andrea I have forwarded both attachments received to the Comptroller, Angela ***, who I previously advised is handling the paperwork to rectifyAs requested, all communication from the consumer to resolve should be only to Angela S*** as her salesperson has not effectively handled prior to thisAngela is the Accounting department Manager and will get it accomplishedPlease have the consumer contact her directly at *** SincerelyTracey Fields, Premier Automotive Management

Good morning ***Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our *** *** Big Lots storeWe appreciate your feedbackI apologize for your inconvenienceI have forwarded your email and contact information on to the
District Manager of that store so they may address these concerns with the appropriate people. Please expect to be contacted within the next to hours to ensure that this issue is resolved satisfactorily.Please be advised that upon review we do not find any previous contact with Customer Care regarding this issue. Thank you again, and have a nice day***Customer Care DepartmentBig Lots Stores *** ***

Good afternoon,
Thank you for bringing this development to our
attention
I have sent an inquiry to our counterpart in the field, for reviewI apologize for any frustrationWe do, also, have record of the offer for the giftcard being made, and information logged that indicates management in the local store was to send this out directly to the customer
As soon as a reply is received, we will follow up directly
Please confirm that the address on file in the complaint is the address where the card should be mailed
Thank you again, and have a nice day
Audra B*** Customer Care DepartmentBig Lots Stores, Inc ###-###-####