Big Lots

checked my credit card account - NO record of shipping refund - please provide proof of this transaction - thank you

Good morning, Thank you for your additional informationI apologize for any confusionWe did indicate, that based upon information previously provided, if the original purchase was in fact June of 2014, the upholstery on this product is still under warrantyThe majority of furniture pieces such as this, carry a one year warranty, from the date of purchase, on the fabric/upholstery/etc In the event that the problem, or defect, causing the issue you are describing is a covered defect, according to the terms and conditions set forth by the original manufacturer, upon inspection, Big Lots will replace the couch with a new one The merchandise must be returned to the store, with the original receipt, or alternate approved form of proof of purchase, so that management on site can inspect the itemWe suggest calling the store prior to just showing up with the furniture, so that staff on site can be prepared to assist with this transaction, and will have someone available for this purpose specifically Unless, or until, the merchandise is inspected, and the proof of purchase is presented, there is little else that we can do from here to help address this matterIn the event you prefer to have help to arrange a time to return this couch, please feel free to contact us with the dates and time/s you are available Thank you again, and have a nice day [redacted] Customer Care Department Supervisor Big Lots Stores, Inc

Good morning, We have investigated this claim and have been advised that check # [redacted] was issues on 5/19/for $1,and our system further indicates that this check was received and cashed by the customer on 5/25/We consider this matter resolved and closedThank you,Big Lots Customer Care DepartmentBig Lots Stores, Inc

Good morning Mr [redacted] ,Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our Delaware, Ohio Big Lots storeWe appreciate your feedbackI apologize for your inconvenienceI have forwarded your email and contact information on to the District Manager of that store so they may address these concerns with the appropriate people.Please be advised that the return was processed as per state and federal regulations as well as store policy We are required by the banks to provide refunds in the same manner in which they were tendered, specifically in regards to credit/debit card transactions The information you provided from your receipt indicates that the transaction was processed correctly It does typically take to business banking days for refunds to post back to your account Your return was performed on a Saturday evening, the first business banking day after this return is Monday, April 3rd and we would expect the refund to post back to your account between Wednesday April 5th and Friday April 7th, the exact date of posting will be dependent upon your specific financial institutions scheduled posting times Thank you again, and have a nice day$incidents.assigned.acct_idCustomer Care DepartmentBig Lots Stores

Responding to Customer via email with the following:Good afternoon Nancy, Thank you for contacting the Big Lots Customer Care Department regarding your recent experience at our Clifton Park, NY Big Lots storeWe appreciate your feedbackI apologize for your inconvenienceI have forwarded your email and contact information on to the District Manager of that store so they may address these concerns with the appropriate peopleThank you again, and have a nice dayJon Customer Care Department Big Lots Stores

Dear Revdex.com, This letter is concerning [redacted] , ID # [redacted] My name is ***I’m with Central Valley ApplianceWe do service work for ***s and many other companies, as well as private repair workHere is a timeline of work done for this customer for ***s: 7/Received dispatch 8/ Installed Ice Maker 8/Received 2nd dispatchScheduled appointment for the same day in the afternoonDetermined that factory Tech Support did need to be called, but it was already too late in the dayRescheduled for 8/in the amTech Support was called & they said to install controlTech Support also stated that this ice maker does not produce a lot of iceThe newer style ice makers built into the French door refrigerators harvest ice one every to ½ hoursThis is an icemaker that is built into the fresh food section of the refrigerator, as opposed to an ice make that is built into the freezer section of a refrigerator, in a side x side refrigeratorThe latter kind of icemaker harvest ice at a rate of about once per hour9/Scheduled for Tech to install the control per Tech SupportAfter control was installed, customer told tech about a diet she was on & she is drinking 4-glasses a day using ice each timeTech reported that Ice Maker is producing ice but not refilling fast enough to keep up with usage9/Called ***s & reported above informationCustomer claims we would have no knowledge of amount of ice used, however she told our tech herself how much ice she was using9/Customer called the office and spoke with ***She insisted that we call ***s and tell them the issue was still unresolved [redacted] offered to have our Tech go back out & have him re-diagnose(Then we would contact ***s and advise of new diagnosisCustomer refused to have tech out againWork order was closed out***s can optionally call another company out for a second opinionWhen we call the factory for information, they have the final say on how a product is supposed to act; we have no other recourseAll of our appointments are hour windows as is for most service calls by other companiesIt was customer’s choice to refuse any further serviceThank you, [redacted]

Good afternoonWe have received the customers concern and would like to address it with the local district managerBefore we can do so we need to know which store location was involved as there are several stores in the Jacksonville, FL areaWe have left a message with the customer asking for the store location as wellThank you and have a good dayKyleCustomer CareBig Lots, Inc

I only have the frame of the desk left I threw out the box (due to it being covered in glass) I am fairly certain that the local store will not accept me bringing a frame with no box from the original packaging At this point, I have already had to go and purchase another desk I am requesting that a new box and shipping label be sent to me so that I can ship back the frame (this is all I have at this point) and that a full refund be issued to me for the purchase price and associated shipping cost Thank you! Regards, Brian Keber

Responded via email directly to the customer: Good morning [redacted] ,Thank you for contacting the Big Lots Customer Care DepartmentWe appreciate your interest in Big LotsWe apologize for any inconvenience you have experiencedWe see that [redacted] was placed with email address [redacted] @gmail.com, who is copied in this responseThe Promotion Details were listed on the website along with the description of the productsThat screenshot is belowThere was a total of items purchased with this promotionWe calculated ALL of the items, and provided the discount of BOGO 50% for all the items that were part of the promotionYou did received the 50% off discount on all items that were 'lesser value' per the Promotion Details listed below- Cube cubby = $(full price)- Cube cubby = $(full price)- Cube cubby = $(50% promotion)- Cube cubby = $(50% promotion)- Shelf Organizer = $(sale, full price)- Shelf Organizer = $(sale, full price)- Shelf Organizer = $(50% promotion)- Shelf Organizer = $(50% promotion)TOTAL - $224.94Sales Tax - $ 19.57TOTAL PAID $We have appeased the Rewards Account for email address: [redacted] @gmail.comwith a 20% coupon available for on future purchase within daysAlso, we are having our Friends & Family promotion Saturday 4/1/and Sunday 4/2/Please look to www.biglots.com and the email notifications sent for that upcoming eventThank you again, and have a nice dayJonCustomer Care DepartmentBig Lots Stores###-###-####

Good morning, Thank you for contacting us regarding this concernAs there has already been a claim filed within the Claims and Litigation Department, this matter is no longer able to be addressed via the Customer Care DepartmentWe will forward this information to the appropriate parties in Claims, for reviewThank you again, and have a nice dayAudra B***Customer Care DepartmentBig Lots Stores1-866-244-

REF# [redacted] Good afternoon, Thank you for bringing this matter to our attention The contracts signed and entered into via a [redacted] Financing purchase, are authorized and managed by [redacted] FinancingPlease feel free to reach out to a [redacted] Representative directly, to address any questions or concerns you may have about this purchase contractYou may reach them directly by dialing toll free: ###-###-####We have also advised the local area Big Lots District Team regarding your frustrations related to the terms and conditions of this purchase transaction Thank you again, and have a nice day Customer Care Department Big Lots Stores, Inc ###-###-#### [email protected]

I already went in person for two times to claim and I called customer services two times,they only say wait to days.And nothing is in my account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11388679, and like Tracy F [redacted] wrote, I called John O [redacted] to get a refund but instead he kept saying that Author called me last week on Monday April 18, and spoke with me in regards to the refundThis is a lie from Author or John because the last time I had spoke with both of them was on April 11, You see they both are lying because on Tracy response to the Revdex.com she typed that they tried to contact me on Tuesday April 19, 2016, but now John is saying that Author spoke with me on april 18thLies after LiesI called Tracy multiple times and left multiple messages on her voice mailI called right after I tried to speak with John O [redacted] yesterday April 26, around and I am waiting on the responseThe only person I spoke with after my compliant to the Revdex.com was BlaireBlaire called my job phone on Thursday April 21, and tried to speak with meI told him that I wanted to communicate through the Revdex.com or email repeatedly because they keep lying on the phoneJust to prove they lie again now they are saying Author [redacted] spoke with me on April 18, Lie Lies Lies Patricia Dinh

Thank you for the additional correspondence on this issueWe apologize that this issue remains unresolved We have escalated this issue for immediate resolution Please expect to be contacted in the next to hours to have this issue resolved.We apologize for your frustration at the delays in getting your furniture issue resolved We appreciate your patience and thank you for choosing Big Lots!Customer Care DepartmentBig Lots Stores, Inc.866-244-

The store that this was purchased was big lots in Arcade NY I would like some sort of reimbursement or replacement This was not typical damage or a leg breaking- it is the material peeling off

Your letter states what you are going to do now however your staff should of known this issue As a result it went onto your food products which you sold to your customers Your white mattress that you were selling were black Pictures have been attached to this rejection

Email response sent directly to customer: Good morning [redacted] , We apologize for any inconvenience you have experienced I am responding directly regarding the Revdex.com Complaint ID# [redacted] I do show you first contacted us on 9/20/We do apologize that this wasn't immediately escalated appropriately to the Department that issues these Purged PriceHold refunds As of 12/13/17, I see that this has been processed and issued for approval for our Accounts Payable to process a check for $ This $includes ALL the payments that you made on this contractWe will not be keeping any less fees 7/9/- Initiated contract with a $payment ($Cash, $returned)7/23/- Cash Payment made of $9/17/- Cash Payment made of $1/22/- Cash Payment made of $2/3/- Cash Payment made of $($Cash, $returned) I will request that this check now be expedited to you at your current mailing address of: [redacted] ***Thank you again, and have a nice day.JonCustomer Care DepartmentBig Lots Stores###-###-####

I am rejecting this response because: Regards, [redacted]

Good afternoon, Thank you for providing the store location informationWe have submitted this inquiry to the local area District Team Leader for reviewPlease allow +/- - hours for this matter to be investigated furtherThe manufacturer's warranty for this type of item does cover upholstery for up to one year, and the frame for up to yearsWarranties do need to be initiated at store levelPlease advise if you have the original purchase receipt for this item, or record of the purchase via a bank statement or credit card statment Thank you again, and have a nice day [redacted] Customer Care Department Big Lots Stores, Inc

[redacted] is a check clearing house used by many in the retail industry, they operate independent of Big Lots and should be contacted at ###-###-#### to resolve this issue.We have also made our Sales Audit Department aware of this issue to ensure that we correctly investigate this for the customer.We have no history of any prior contact from this Customer for this or any other issue She may contact our Customer Care Department directly by calling ###-###-#### and providing Case Number 161104-000022, we will be happy to assist her in resolving this issue