Best Way Home Improvement

COMPLAINT [redacted]
SHS
 
The agreement to renew this contract was signed April of 2013.
If you would like a copy of this agreement we have on file I have no problem
sending this proof for your records. The amount is accurate and the balance
outstanding . contact me at the number below if your decision is to make
arrangements. Thank you.
 
JEVAUN P[redacted]
Resolutions Department Manager
 
Safe Home Security
[redacted]
Middletown, CT. 06457
###-###-####

As discussed today we will be sending out and upgraded panel. The Simon XTI. We will also be sending a new motion detector, and new door sensor. We have agreed to also give a one month credit with the panel upgrade. The service is set for 3/24/16 between 8 and 10AM.

The number I have for Safe Home Security is ###-###-####. I spoke with Gary B[redacted] on several occasions, his extension is [redacted] The number to [redacted] Company is ###-###-####. But every time I try to reach someone on the resolution department, no one ever answers. I've left messages...

and they never call back. They owe me approximately $450. I can provide bank statements with proof of exactly how much they are supposed to refund me if need be.Thank you for helping me.[redacted]

Security Systems Inc.   [redacted]   [redacted]     The test code the customer is requesting is the customer’s Master Code he uses to arm and disarm the alarm system. As we have already advised, we would be happy to walk the customer through how to test the alarm. We are not sure what the customer is looking for as far as a resolution. We have already offered to walk the customer through what they are trying to do before he filed a Revdex.com complaint. There is no secret code. The code is his Master Code, which he already has.       Kristopher V[redacted] Customer Service Director   Safe Home Security [redacted]
[redacted] ###-###-#### [redacted]

This account entered into an agreement for 36 months on December 11, 2013. This account is not paid in full. Safe Home Security is willing to cancel this account without seeking any further payments of the attached agreement.The account is canceled per the customer's request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,We have had several phone conversations with [redacted] requesting he send a cancellation letter several times. [redacted] has stated via phone that he wants us to put on record "that he will not be sending the letter and he does not care about a measly contract". Safe...

Home Security will accept this "complaint" as a letter of cancellation. We will be cancelling the account once the past due balance in the amount of $35.04 is paid. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The account has been cancelled, with no monies owed. We apologize for any misunderstanding or inconvenience. Thank you for your business.

ok, we will send the technician out again to replace that motion detector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you!
Sincerely,
[redacted]

To Whom It May Concern,This customer signed up with one of our dealers in their area in 2009. When that agreement was up, the customer signed a new agreement with Safe Home Security directly, as we had acquired the account from our dealer. Safe Home Security did not misrepresent ourselves whatsoever...

as the original company was one of our dealer's in the customer's area. This customer was explained this in 2014 and 2015 when they called. They sent a cancellation letter and a company representative confirmed it was received, and the account would close in September of 2017. The customer is in a legally binding monitoring agreement until September of 2017. Equipment being installed in the home or not has no bearing on the monitoring agreement that was signed. That agreement was signed for the company to perform monitoring services to the home. We are still attempting to provide the monitoring services. The customer having a new service installed, and not allowing us to perform our duties of monitoring the home does not null and void the monitoring agreement. There is nothing further in regards to this complaint. The account will close upon expiration date. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

We have records of signed contracts, checks with dates & signed completion certificates, as well as email records to confirm the dates that we listed in our first response, therefore our offer to the customer remains unchanged.   The email communication and subsequent phone conversations with our management team are conflicting and do not satisfy our 3-day cancellation requirement.  On 8/19 the customer agreed to have a technician come out to service the system and she was not cancelling.  It was not until 8/25 that an official cancellation letter was sent via email attachment.  We would like to reiterate that we are happy to service the alarm system for free and will ask that the customer honor their contractual agreement with our company.

Safe Home Security   [redacted]   The customer and company mutually agreed the technician would schedule an appointment the first week of January, after the holidays and parts were ordered   Jill K[redacted] Legal   Safe Home Security

I will accept this as long as payments can be made over the next 10 months.  As of November 21, 2015 I will be replacing my current system with safe home security for one from [redacted].  However I will continue to pay shs for the next 10 months to pay off the $431 to be released from my contract early.  If I am unable to pay over the 10 months the. I will not accept the offer.  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This account was cancelled on March 21st.  The bureau request was submitted at that time.  Not sure who you spoke to but nobody has noted your account since early April.  There is no further obligation of either party going forward.

Complaint: [redacted]
I am rejecting this response because:
In reference to my claim this is the first e mail that I received please don't close my complaint.   The SHS has scheduled a service call but I am still being billed now at the price of $303
Sincerely,
[redacted]

To Whom It May Concern,I sincerely apologize if [redacted] felt she was bounced around between representatives when she called in. I can confirm as requested by [redacted] that her account with Safe Home Security will close on October 13th, 2016. We ask that The Revdex.com...

close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The customer has been spoken to and assisted since November 2014.  We have offered options to pay buyout, move system, etc..  Customer not happy with any options.  We will accept $200 to close if paid by June 30th, 2015.  We are not forgiving final year of agreement.

The account was sent to the 3rd party collector in error. It has been withdrawn. We're sorry for any inconvenience  this caused.

This account was cancelled as of June 18th of this year.