Best Way Home Improvement

Complaint: 12638[redacted]
I am rejecting this response because:On previous calls with SafeHome Security, their customer care agents confirmed that there were no signals being sent to the monitoring station when my alarm was triggered. Those calls were on recorded lines. the most recent technician appointment was scheduled without my knowledge at a time that I did not agree to. Also, I don’t want additional technicians coming into my home, after a visit was already performed this month. Greg provided the cancellation process to me, which I followed, and he is now informing me that SHS is refusing to cancel my account. 
Sincerely,
[redacted]

This complaint was assigned to Safe Home Security Inc.
[redacted] has filed a complaint against Safe Home Security Inc because he was having issues with his alarm system.
 
Due to service issues, the customer wants to cancel his account and has been mailed a return label for the parts...

that were shipped to him.  Once received, we will proceed to close the customer’s account per their cancellation letter. 
Greg  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the credit does ultimately show up on my credit card, which it had not yet done as of this morning.
Sincerely,
[redacted]

To Whom It May Concern,Mr. Ware has repeatedly attempted to abuse this platform for no reason whatsoever. In June [redacted] made a complaint on this platform stating he was having trouble cancelling his account because he was instructed to send a cancellation letter and didn't feel he needed...

to. Now, [redacted] wants Safe Home Security to give him our private installer codes so he can have another company take over his current alarm system. These installer codes protect our customers from being victims of other companies fraudulently taking them over, that is the reason they are not freely given out. As explained several times to [redacted] we will gladly send a tech to home to default the keypad if his new company is unable to default it themselves. There is a $89.00 charge for this. That will allow **. [redacted]new company access to his keypad. This is our final and only stance on this matter. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

To Whom It May Concern,We have processed this account and will be sending it to close. No refund is due per the terms of the agreement. We have no further information on this matter. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: I am unable to use my current alarm. We have a...

scheduled technician coming if when he leaves services is working I agree to pay for monthly working service. I again am requesting reimbursing for non- working months as the agreement is to pay for working service or release from this contract.   A written complaint was sent and confirmation of the certified mail was sent back to me. I have been treated unprofessionally and feel I am being discriminated against.  This company is not trying to work with me to reconcile my concerns. It is fair to request reimbursement or release of contract since I am unable to arm my alarm. I have to bypass two sensors which means my home is not protected the way it should be.  We are entering the holiday season which is a really important season for us to have protection.  I have been a customer for almost 5 years and when I called to correct a problem havebeen treated poorly.  Please consider what is fair to a very loyal customer.
Sincerely,
[redacted]

My account is up to date as of this month. I talked to two supervisors about batteries being replaced and I paid the insurance but they said that I didn't have insurance for the batteries. The insurance I paid was to cover parts and labor and batteries. one person told me that it was covered then I called ba ck talk to another person sales representative and told me that a supervisor waved it out of courtesy and fix One battery before forfme or  I also have problems and issues with them about a camera that they sold me. One representative told me that they didn't even put cameras in my home and they did then I call back and another person would tell me oh yeah we did wewhave it here on record of your ecamer every time I call somebody will tell me something different . That's why I wanted to cancel my contract with them. Today someone called and tried to tell me that they were going to send someone to fix my batteries that they were covered. I told her I had contacted the Revdex.com and I didn't need that help because I was canceling it no matter what. They could do whatever they wanted to do I didn't care. They didn't want to really help me until I told him I had Revdex.com. Then they wanted to help me. I'm just fed up. I justI want to be done with them and go elsewhere to get service. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I feel I'm being really clear here.  But I will try again.  My credit was pulled before I signed a contract.  And if your pulling a credit report that should be a soft pull not a hard pull on my credit report as if I'm requesting credit.  You all contacted me vs. me contacting you.  Why should I deal with a pull on my credit if your scoping me for business. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in this matter. 
Sincerely,
[redacted]

The customer has a 5 year agreement signed in 2013.  They paid almost 3 years before stopping.    They can buy out the remainder of the agreement for $816.00 or pay back balance and honor remainder of the agreement as stated.  We are not cancelling the contract.

To Whom it May Concern,We do not make the laws that govern different states renewal clauses, we merely follow them. We have reviewed this account. Due to the [redacted] tenure as customer's of Safe Home Security, we have opted to close the account early. No further billing or obligation is required. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: Mr [redacted] said on his message to you that he was going to waive the charges and get a resolution. I just spoke to him and he wants me to pay for the charges from March to July. I did not know that he said he was going to waive this charges.  He said to me that I have to pay for this charges and then cancel the account. so I have topay them 258.00 to clear this issued. Thank you, 
Sincerely,
[redacted]

The company is not in breach of agreement, as we are simply contracted to monitor the activity of the alarm system. The company maintains its position.

There is no evidence of the home not being monitored.  We had the cvorrect address and the monitoring center signals show that.  The contract you attached is not null and void and the cancellation letter you emailed was noted and scanned to the file.  It is not a confirmation in any way taht your obligation is cancelled.  It simply notates that when teh term expires in May 2017 any future billing ends.  The obligation stands.

Safe Home Security will put on a month free credit for the month of December but the account can not be canceled without proof of sale or receipt of buyout.    David R[redacted] CRO,Chief Retention Officer   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-####...

ext[redacted] bsp;

Complaint: [redacted]I am rejecting this response because:  I would like to know why you would consider revisiting the issue if I send a copy of the our driver license. What is the reason for this? We can go back and forth with me denying and you saying I signed the contract. It seems like we are going nowhere. I will continue to say that the first time I saw the contract was when it was sent to me by email on September 3rd, 2015. Sincerely,[redacted]

After speaking with the Mrs. [redacted] it was determined that the three page carbon paper agreement was mailed out to the customer’s home on February 11, 2015. Our representative spoke with Mrs. [redacted] and was granted the permission to send the paperwork to her physical address. February 21, 2015 the...

agreement was signed “[redacted]” and the white and yellow copies labeled for the office were mailed back. The customer’s pink copy of the agreement was not mailed to us as it is for their own records. The hand written section of the agreement which had her name and address was filled out by our representative, the same as our first agreement together March 31, 2012. It was explained that if she were to send legal evidence of a forgery and or identity theft that we will cancel and terminate the agreement with no penalty.
Christopher H[redacted]
Customer Service Manager
Safe Home Security
[redacted]
###-###-####
mailto:[redacted]

To whom it may concern,The Identity Theft Protection has been removed from the [redacted]'s Security account as they have requested. We have gone ahead and put a credit on the [redacted]'s account in the amount of $40.00. That will cover a full month of security monitoring at no charge.Respectfully,Colin...

[redacted]Corporate Account ManagerSafe Home Security

Revdex.com Response [redacted] [redacted]   After speaking with the customer we were able to mediate the situation and figure out where we can excel and get better. We agreed on a new date and time to have our technician fix her initial problem with their alarm on December 7th. As far as consistency the...

customer has been instructed to contact Christopher H[redacted] in regards to their account if any need arises in the future. Christopher can be reached at ###-###-#### or via email [redacted] MsoNormal>Middletown, CT. 06457  ###-###-####

RESPONSE TO Revdex.com COMPLAINT  ID # [redacted] This account #[redacted] has been completed canceled and the client [redacted] [redacted]Is now canceled and the agreement is now canceled and void.We apologize for this miscommunication and hope that this...

now resolves this issue.Clients have been notified both verbally and an email that in fact this account and agreement is canceled. Thank you Jerry R[redacted]Resolutions Department Manager us why here...