Best Way Home Improvement

In regard to the complaint against Security Systems Inc., After careful review Safe Home Security has chosen to resolve this complaint in favor of the customer. The customer should know that the billing charges will continue to accrue until the final payment of $80.00 is received and applied....

Once this is completed, the customer will receive written confirmation that the  account has been closedSincerely, Princess B[redacted] Senior Account Manager Safe Home Security

Complaint: [redacted]
I am rejecting this response because:They are not being truthful as usual. I never had a "contract" with them, my service was transferred to them and I did not agree to a contract only a month by month service. My service was cancelled at my request with the help of the Revdex.com as  they were not acknowledging alarms that went off so I was not really being monitored properly and they were sending bills out that were arriving after the due date 2 billing cycles in a row and assessing late charges that were not warranted due to their neglect of sending bills out timely.I will not pay for them to send someone to my home to punch in a four digit code and reset it to the factory code [redacted] that they had NO RIGHT TO CHANGE. I have owned this system since day one and have receipts to show it was paid for in full upon installation by [redacted] Alarms. I also do not trust that they will not have the technician totally disable the system. They should have reset the code to the factory code upon termination of their service to my account. I will have to look at legal options to cover the cost of replacing the system if reseting the panel by jumpers J1 and J2 is also locked out and any damages and distress caused by their unfair practices. I will not rule out starting a class action suite against them as well.Regards,[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:What was deposed to herein below by the Safe Home Monitoring Company, is completely incorrect and false!That company was in fact notified through the appropriate requests received of them in the past (every year in fact) that I simply wished to continue my monitoring services under the current rate and without any contracting whatsoever. It was additionally telephoned twice before in the  years leading to this complaint as regards to the same issue, as I was solicited repeatedly regardless.Lastly, they were officially requested to address this lately, in advance to my complaints.  They simply Lie, when they answer in the manner in which they did!The only thing rising as priority to Safe Home Monitoring, it seems, by the very confirming acts of theirs, is the satisfaction of their greed through aggressive marketing, while disregarding the basic requirements of fair practice and consumers rights. There were other requests for basic services made them in repeated basis which are still not addressed, such as the legal name change of mine, since 2002, as one of the examples.Yours truly,[redacted] [redacted]
Sincerely,
[redacted]

To Whom It May Concern,This customer has not provided the company this complaint is against, nor have they provided a copy of the report to show who has pulled the credit. Once they provide this information we can accurately assess the situation. Sincerely,Colin W[redacted]Corporate Account...

ManagerSafe Home Security

SPOKE TO DAUGHTER [redacted] WHO IS POWER OF ATTORNEY AND MADE SAME OFFER TO HER AS THE LAST ALARM COMPANY MADE AND WILL SPEAK TO HER TOMORROW  ( 9/14/2017 ) FOR AN ANSWER. EXPLAINED WE NO LONGER DEAL WITH THE DEALER WHO SOLD HER MOTHER THE SYSTEM   Gary B[redacted] Corporate Resolutions Manager...

Safe Home Security [redacted] Middletown, Ct. 06457 ###-###-#### mailto:[redacted]

Customer Info Id# [redacted]   Response: Client originally signed a 60 month agreement back in Sept 2012. In that agreement the client must call in 60 days in advance to allow the company to cancel the account. If not, then the client goes...

into an automatic roll term of 12 months not  36 months.  The client then was called on 1/25/17 to upgrade his wireless service for his system since he had an older model and he agreed to signing the 60 month agreement to do the upgrade at no out of pocket fees. Client signed and returned agreement through the USPS.  So on 8/25/17 when client called in to cancel, he wasn’t  in rights since he did the upgrade. At this time the client is responsible for his agreement. -size:14.0pt;font-family:"Times New Roman","serif"; color:#548DD4'>CRO,Chief Retention Officer    Safe Home Security [redacted] Middletownl, CT. 06457 ###-###-#### ext[redacted] mailto:[redacted]

To Whom It May Concern,The customer's cancellation terms are in the agreement they signed and agreed to. They also signed stating they received a copy of their agreement upon signing. The Flore's have spoken to a Manager by the name of David R[redacted] David has agreed to close the account if proof of a letter being sent in January is provided. We are requesting time stamp and date stamp proof that the customer sent a cancellation letter to Safe Home Security and the letter was not processed by Safe Home Security in January of 2016. If the time stamp and date stamp proof is not received the customer will owe the balance as quoted yesterday in our original response to close the account. For any further questions we ask that the Flore's contact David R[redacted] at Ext. [redacted] Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Please provide your grandmothers name, address and account number so we can properly research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I did talk with Gray from the resolutions dept.  he has given me two additional months of free monitoring.  Someone is to come out and retrain me on the system next Thursday so we should be good to go.  He said the others that were involved were terminated by that company or they were scammers.

As stated, the customer is refusing service, which leaves Safe Home Security with the only option to pursue the original contract be paid in full in the amount of $599.85.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. My original calls was to get the system install completed. Once me calling fail to get a response I then moved to get the system picked up. I'll pay my total past due amount by 4/17/17 and hope after that the company respond to fully installing the system. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution has been satisfactory to me so far. They are working with my daughter from now on to avoid misunderstandings. Kamishia has been helpful in providing updates about my account and making changes to it as necessary. We are currently in the process of ordering parts and getting a service technician out to fix the isaue. Kamishia has also offered to give 4 months of credit to my account for the months that the issue was not resolved.
Sincerely,
Roberto N[redacted]

.This complaint was assigned to Safe Home Security Inc.It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with her alarm system.Last week, I spoke with the customer and told her that I would assist...

her.    I reached out to the technician to try to coordinate service for her but the technician required an additional travel charge for the trip in which I needed to be approved by dispatch.  The customer called in on Friday 7/21 when I was off but unfortunately no one in the office informed her that I was working on her service appointment.  I received this complaint and have already ordered a needed part and got approval for the added travel charge.  The technician will be contacting the customer to coordinate a day and time and I will be crediting the customer’s account for service issues.  Greg  ###-###-####  ext. [redacted]  Gregory M[redacted]Customer Service Manager Safe Home Security1125 Middle St.Middletown, CT. 06457###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution while not ideal is satisfactory to me - provided they will send me a final bill in the amount of $800 indicating that this will close out my account and remove any further obligation. 
Sincerely,
[redacted]

Service was terminated upon receipt of Mr. [redacted] letter. We are scheduling removal of the system. Any monies collected will be refunded after removal is completed.

Revdex.com COMPLAINT ID #[redacted]                                         ...⇄ NOVEMBER 15, 2016 [redacted] SAFE HOME SECURITY IS FULLY CANCELING THIS ACCOUNT . THIS CLIENT IS NOT IN COLLECTIONS AND WE ARE NOT SENDING THE CLIENT TO THE CREDIT BUREAUS. I HAVE SPOKEN TO JOHN YESTERDAY AFTERNOON 11/14/2016 AND LET HIM KNOW THAT I AM SENDING HIM AN EMAIL FOR VERIFICATION THAT HIS ACCOUNT IS CANCELED   SINCERELY [redacted] RESOULUTIONS MANAGER.

This customer agreed to the renewal. This customer signed the renewal. We called to confirm the service appointment in which we have recorded proof that the calls were made. Customer called after the fact and acted very upset that we did not show nor call. I sent her copies of the recorded calls that PROVE we did call to confirm appointment, The agreement is legal and valid, and we would be more than happy to service the account as agreed upon with the customer.   Also, the cancel letter that was received was prior to the new agreement. This cancel letter would NOT go toward the new agreement signed by the customer.   Gary B[redacted] Corporate Resolutions Manager Safe Home Security [redacted] Middletown, Ct. 06457 ###-###-#### [redacted]

The dealer will review and if in fact they took old equipment, they will not remove the new one.

Complaint ID#[redacted] Phone# ###-###-####     Response to the complaint:   We have reached out to the client to advise that we will be shipping the part to his home. Once he receives the part, he is then to give...

us a call to schedule a service appointment to install the device. The part needed is a Repeater to allow the sensor to communicate from the distance to the panel. Client will not be billed for the equipment or the service call.

Complaint: [redacted]  PLEASE SEE ATTACHMENT OF CANCELLATION LETTER CONSUMER SIGNED.
I am rejecting this response because:I received another message yesterday regarding my complaint with Safe Home Security with a message saying agreement shall remain in effect.  I faxed information to you regarding this complaint on September 14th with a copy of my cancellation form that I sent to Safe Home Security within the three day deadline.  Did you receive it?  I also had sent more information through email on September 11th through the denial process. Does this message I received yesterday a final decision or is it still being reviewed?  Please get back to me. Thank you, [redacted] ID [redacted]  
Sincerely,
[redacted]