Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer rejected the offer, then accepted it in the body. With that said, we are pleased the customer expressed that they accept our resolution. We will be reaching out to the client to schedule a date to service the customer and waiving the late fees on the account.

Complaint: [redacted]
I am rejecting this response because:As I've said before, I did send in a cancel letter after I had spoke to company on the phone once they had informed me they wouldn't buy out my current contract I had with another alarm company. I informed them since they couldn't honor the contract I would not pay for alarm service from two companies. The sales rep lied when he said he would give me a copy of contract and then he disappeared. 
Sincerely,
[redacted]

The client is under contract and it was installed 15 months ago.  They may either honor the remainder of the agreement or pay the buyout under section 4.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and am glad to know their position. In the meantime, I am awaiting response from the...

[redacted]s office regarding the legality of a 5-year contract for a security service. If there is anything further to report, I shall initiate another claim at that time. You have my permission to close this complaint.Thank you for taking this claim and for advocating for us. 
Sincerely,
[redacted]

[redacted] response is below:    On the date of installation the customer provided an email address [redacted] to receive the signed paperwork.  The agreement was signed on November 14th 2016.  In addition, the customer was provided with 6 free months of monitoring which are...

explained on the Deferred Billing document also signed and received on November 14th 2016.  As of the date of receiving this complaint November 1st 2017 the customer had not notified [redacted] of any issue in regards to be unable to view their documents. The customer has now been mailed a copy of the signed documents.     To ensure that customers are being monitored properly the panel is set up to send periodic test reports.  As of the date October 30th 2017 the customer does have a fully operating system.  As a recent example the customer had an alarm on October 10th 2017 and the system proved to be working properly.    The customer is currently under agreement for 66 month. The customer may cancel prior to completion of the agreement upon receipt of ninety percent (90%) of the stated terms.

Good Afternoon:We spoke with [redacted] today, who informed us that her mother possibly "threw out" our rental equipment.  Therefore, she is unable to return the Device.  [redacted] also explained to her, based on her claim that the unit did not work that the Subscriber would have to check the...

batteries periodically, to ensure the unit was functioning.  There is a simple  "Battery Check" Button on the unit.  Also, the unit should have been tested from time to time, to ascertain it was in working order. In addition, multiple payments on the account were disputed.  At this time, we have only received a few payments and we are at a loss of our rental equipment, which is valued at $250.  In the interest of excellent customer service, we will close her mother's account. There will be no further billing attempts.  [redacted] was satisfied with that resolution.Sincerely,[redacted]Vice President

The client has a 5 year agreement.  Has called regarding financial issues.  Call us to resolve, we do not cancel contracts without cause.  Our representatives can work with you on a payment arrangement.

Received a cancel letter 11/30 and account was cancelled 12/1.  They do not cancel on without notification.  There is no further obligation of either party and no refund due.

This account is in contract until September 27, 2022. Safe Home Security will continue to monitor the home and family until that time. Access your user's manual, become familiar with your alarm system (it may one day save a life), and arm your system every day and night.

Complaint: [redacted]
PER ORIGINAL LETTER DATED 03/22/2017,I REQUESTED THAT MONIES BE  RE FUNDED BACK TO ME.
I am rejecting this response because:
NO CREDIT,ALSO I DIDN'T WRITE NO 20 NAMES ON MY OWN,I WAS GIVEN THIS PAPER BY THE INSTALLER.
Sincerely, ALSO THIS ACCOUNT WAS CANCELED ON 03/22/2017,WHAT ARE YOU TALKING ABOUT A CREDIT,I NO LONGER.
WANT ANYTHING TO DO WITH THIS COMPANY,THEY TELL LIES,PLEASE STOP SENDING THE BILLS TALKING ABOUT,          A 2 MONTHS  CREDIT,I CLOSED THIS ACCOUNT ON 3/22/2017,CALLED THE 800 #AND SPOKE TO SALAMON.PLEASE  REFUND MY MONIES PER SPEAKING PER CONVERSATION WITH REP. IN TAMPA ,FL,SEND BACK TO DADE COUNTY FEDERAL  CREDIT UNION 59.99X2 =119.98   thanks  
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I would like to know what they have on file as far as my phone calls to this company.  Who was the person I talked to?  When did I make the Calls? What they are saying is false.   It's unfortunate that I am help responsible for their incompents.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  In terms of information that was reported to the credit agency, Safe Home Security should send updated information to the agency indicating that a billing error was involved since the account was requested to be closed long ago (attached is an example of communication that was sent to them in 2014).
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
I received the refund check for the $47.07 on 2/16/18, and the account now appears to be closed.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Safe Homes wants me to pay the full amount of my contract. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you for helping in this matter and thank you to the business for such a quick fix. 
Sincerely,
[redacted]

Customer called in for service and did not get good customer service in a timely manner. The people involved have been handled and the service was completed and customer sent in a nice compliment letter for one our customer service reps , who was awarded a gift certificate. Any future questions or...

concerns can be sent to [redacted] at [redacted] ext [redacted].

THE CUSTOMER HAS BEEN RELEASED FROM THE AGREEMENT, WITH NO FUTHER OBLIGATION TO THE COMPANY. A REFUND CHECK WAS ISSUED TO THE CUSTOMER, IN THE AMOUNT OF $59.98, FOR MARCH AND APRIL. MAY'S PAYMENT WAS RETURNED FROM THE BANK.

Complaint: [redacted]
I am rejecting this response because: The only acceptable out come would be to cancel the contract that we didn't want in the first place.  Yes I did not notify them within the 60 day window which is why we have an automatic one year renewal.  They have lowered our rate for the one year renewal and they come out to upgrade and thus repair the system. 
Sincerely,
[redacted]

Company accepts buyout for $383.00 to cancel account.