Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because:First of all, I am only in a 3 year contract as attached agreement states. Second of all, I was told by Safe Home Security on or about January 20, 2017 that I would be getting a repeater or transmitter ordered and installed at NO charge to me to get my alarm system up and running. Since this was stated to be done before I contacted the Revdex.com, and I had not even received a return phone call as to when the service was to be completed, and it is now MARCH!!!! The day after I contacted the Revdex.com, I just so happen to get 3 phone calls while I was at lunch, REALLY. I am just completely disgusted with the way this so called "business" treats their customers and personally I DO NOT want to have to depend on this business to PROTECT my home and family anymore! Thank you.
Sincerely,
[redacted]

A refund check in the amount of $39.99 has been mailed.

A Senior Account Executive by the name of Stephanie F. will be in contact with you to discuss your account.

To Whom It May Concern,Although the customer has demanded it, he is not eligible for the 90% early cancellation fee. It states in the agreement that is applicable for sale of home, death, and transfers only. The customer's agreement expires September 15th, 2017. The customer can either pay monthly or quarterly payments until that date. The account is currently past due as the customer had the February EFT blocked. The monitoring station that is used, and the original dealer that sold the account have no bearing on the situation or account whatsoever. The contract that the customer signed is with Safe Home Security. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The payment received paid the contract in full and the account is now canceled.

To Whom It May Concern,Safe Home Security will be honoring Mr. [redacted]'s request to close the account on September 19th, 2017 once the payment for August and September have been fulfilled. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

To Whom It May Concern,A Senior Account Executive by the name of Michael G[redacted] has reached out to this customer via phone. They have came to a mutual agreement so this customer can remain a customer of SHS. Please close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account...

ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because:  A refund is not impractical.  The Revdex.com has over 600 complaints on this company.  They have billed me twice after FINALLY responding to my...

written request to cancel service.  This is $79.98.This company does NOT honor its contracts, does NOT respond to customer requests for service, does NOT call back (on numerous occassions) when they have said they would do so. This accounts for the other $1,000.00.   I would like the 600+ complaints to be reviewed and theis business be forced to shut down.  They will continue to take advantage of their clients if something more is not done.Below is a copy of email correspondance:Totally understandable, thank you for your time. If you ever have second thoughts don’t hesitate to call. Best of luck Brian P[redacted] Senior Account Executive Safe Home Security [redacted]
[redacted] ###-###-#### [redacted]
[redacted]
[redacted]
-----Original Message----- From: [redacted]] Sent: Sunday, November 08, 2015 4:54 PM To: Brian P[redacted] Cc: [redacted] Subject: Re: Customer Appreciation Alarm offer Brian, Thank you for this offer. I have discussed the offer with my husband and we do NOT wish to continue service at this time.  The following is a list of reasons I wish to discontinue service: 1. My system has not worked in nearly 3 years and I have not received a call from Safe Home inquiring about the alarm. 2.  I have called at least 4 or 5 times in the past year to set up service to be told I would receive a call back -- but never got one. (Not to mention the number of times I have called after I installed my digital phone 3 years ago) 3.  I believe my contract stated I would receive an annual inspection on the alarm components-- but in 8 years I have never received one. 4.  It has been difficult to talk to anyone at the company regarding any concern I have had. 5. I no longer have the confidence your company will protect my family in case of an emergency. Please discontinue my service prior to the next billing cycle. Thank you, [redacted] ---- Brian P[redacted] <[redacted]> wrote: > Mrs. [redacted], > It was nice speaking with you today and thank you for hearing me out. As part of our customer appreciation program I would be able to update your system to work independently so would be able to stay safe at an affordable rate as well as have my guaranteed personal extension and service. Here is what I would able to include. > > > *         Discounted Rate of $29.99 > > *         Update Your System To [redacted] Wireless So it can operate totally independently > > *         4 Months of Free Monitoring > > *         Certificate of Insurance for a Discount on your homeowners insurance > > Please Let me Know And I can set a date for service at your convenience. > > > Respectfully, > > Brian P[redacted] > Senior Account Executive > Safe Home Security > [redacted]
[redacted] > ###-###-#### > [redacted]
Sincerely,
[redacted]

Attached is a copy of the agreement reflecting the terms the company is adhering to. In favor of the customer, Safe Home Security is honoring a 12 month roll as opposed to a 36 month roll.

We have contacted [redacted], and we are sending out a new technician to service the alarm, and credit the account for all of her downtime.

To Whom It May Concern,We apologize for any confusion that has occurred in regards to the [redacted] account. Please let this serve as a formal letter of cancellation. We have sent updates to the two major credit bureaus we work with to reflect the account has paid to date and...

closed. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: I question the validity of the contract & integrity of the company. I did not choose to become a customer of Safe Home Security. I wasn't given any negative consent letter or any other notification at the time of contract re-assignment. I would be willing to pay $125 to close. But I need written confirmation for cessation of monthly bank drafts from my checking account. In addition I would like written notification of contract termination. And an address for where to send a check.
Sincerely,
[redacted]

In September of 2014, the company offered 2 months of free service and to have a new technician come out to the home from over 50 miles outside his area. The customer declined. In October of 2014, the company offered 4 months of free service and a different technician to come out to the home from...

over 50 miles outside his area. The customer declined yet again. The company has attempted to be more than accomodating with refusal from the customer. The offer of 2 months of free service and a new technician to come to the house remains on the table.

Complaint: [redacted]
I am rejecting this response because: I still have not received the agreement to examine the content. I believe  that agreement was not valid when Safe Home Security acquired it from Point Security.  That is my position so therefore, I do not owe any balance. to any company.  As a consumer , my obligation is to pay for services rendered.    I have chronologically stated the events which shows that the company did not deliver the services and therefore defaulted.  I would like an objective knowledgeable third party to clarify the matter. Thank you very much
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning [redacted],
I received the rejection from this customer.
Unfortunately the customer is not in rights to cancel.
As I stated below, the residential account was terminated but system was installed at her business.
Thank you.

Gladysbell S[redacted]
Dealer Support Manager
Payroll Manager
Safe Home Security
5[redacted] CT. [redacted] ###-###-####
###-###-#### Fax

Revdex.com RESPOND PLEASE [redacted] # [redacted]
COMPLAINT# [redacted]
REASSIGNED SERVICE TICKET TO TCS, DAN SAID HE WILL COVER EARLY NEXT WEEK
2 MONTH CREDIT ISSUED
NO FEE FOR SERVICE CALL
THANKS SHANE

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10526073, and find that this resolution would be satisfactory to me.

The customer paid religously for 2 years and never brought up these issues.  The contract calls for a 90% buyout clause.  $309.89 is due to close.

"[redacted]'s contract has been cancelled and no future monthly installments will be taken from his checking account and no additional money is owed."