Best Way Home Improvement

To Whom It May Concern,In regards to the complaint against National Protective:This customer's family member has called in regarding this account. They have told representatives within the company that a family member had Power of Attorney over our customer at the time of signing. We have asked, and...

still request that if this is true, we be provided with documentation to support this.Without any documentation of this, we are only able to abide by the terms of the agreement. As far as the system being replaced, it was in fact replaced due to a daily test problem. Meaning the system was sending extra daily tests to our monitoring station. None of which would affect the system or how it works. It simply was testing the system too often. This piece was replaced and there was no interruption of services during this. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because:We never signed a new agreement, we canceled and sent 2 letters to canceled. They state we owe the money which is not true. We have seen a number of complaints in re;customers being billed even after they cancel.My wife is [redacted] and we are on a fixed income and they are trying to take advantage of us as canceled customers.
Sincerely,
[redacted]

COMPLAINT [redacted]     Issed to [redacted]   There is an agreement signed by the client and it must be honored. There were no over charges, the balance is accurate. The fact remains the contract was never voided and no monies are due for a refund.   Jevaun P[redacted] Resolutions Department Manager   Safe Home Security 1125 Middle St. Middletown, CT. 06457 [redacted]
[redacted] www.safehomesecurityinc.com

COMPLANIT IS NOT ACCURATE. THE SYSTEM WAS NEVER REMOVED. THE SYSTEM WAS SERVICED TWICE, ONCE ON 11/17/10, AGAIN 12/27/10. BOTH TIMES, THE SYSTEM AND SIGNALS WERE CHECKED, AND WERE WORKING AS INTENDED.  ON 1/19/12, THE ELECTRONIC PAYMENT WAS RETURNED FROM THE BANK, CAUSING A BANK FEE OF...

$20.00. THE CUSTOMER SWITCHED COMPANIES, KNOWING SHE WAS UNDER CONTRACT WITH SHS. THE ACCOUNT WAS IN COLLECTIONS FROM 4/11-12/11, MESSAGES AND LETTERS WERE SEND, WITH NO RESPONSE. THE COMPLAINT IS BEING MADE, DUE THE ACCOUNT BEING SENT OUT TO A 3RD PARTY COLLECTOR. THE CUSTOMER MADE THE CHOICE TO SWITCH COMPANIES WHILE KNOWINGLY UNDER CONTRACT WITH SHS. THE CONTRACT TERMS AGREED TO, NEED TO BE MET.

This account has been cancelled without further obligation.

We removed all outstanding balances on the account and did a credit repair though the e-oscar program. We also set up service for 9/16/2016 to make sure the alarm is working properly.     Mike T[redacted] Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-####...

[redacted]9

As originally stated, Safe Home Security is honoring the 36 month term and this account is scheduled to expire on March 13, 2016.-Justin

As stated in the original response, this will serve as written confirmation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me.
Sincerely,
[redacted] This is what they have been say sent September. I have not Receive money back it this time. They are so selling 5 year  contract in the  [redacted] when we only allow two year contract. Please look in to this company sell  procedure. They also offer me two months free but  decline  the offer later.

The account has been canceled with no balance due, or further obligation, to Safe Home Security. We apologize for any inconvenience or misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I would like to say that my security is NOT being monitored - there is not even a phone service at that residence anymore and has not been since April. Thank you for your help in this and the quick handling of it.
Sincerely,
[redacted]

We serviced the system in February and March 2015.  The customer had scheduled an additional appointment which we could not do on teh day and time she wished.  We attempted to schedule multiple times but customer chose to go with another provider while under contract with us.  90% to...

term is the eraly cancellation clause in teh contract totalling $573.  Due to her unhappiness we will settle on $400 if paid by June 1, 2016.  We are not releasing her from the obligation because she chose to switch companies.

The customer signed a 60 month agreement in January of 2011, taking them through January 2016, so the back due payments are valid. I ([redacted], Co-Director of The Customer Care Dept.) have left a voicemail for the customer in order to reach a resolution in which they may have their system fixed,...

as well as waiving their current balance. I can be reached at [redacted] xt[redacted].

Complaint: [redacted]
I am rejecting this response because: I do not wish to have this service any longer, I should not be forced to stay in a contract (which I originally fulfilled) for a service that has not and will not be used.  My mother is the resident of the house and has been for the past 10 years, she may have given authorization to continue service but I surely did not.  Please advise how we can cancel the service immediately?  The house is vacant as of August 1.  I sent an email on 07/27/16 requesting cancellation to [redacted]An email request was also sent in January when we realized we were still being charged for this service.  I believe there is a class action suit that has been brought against this company for similar concerns.  Please tell me how much money you want to terminate service.  Is this really the way you do business?
Sincerely,
Michelle Lieberman

The client has a balance due to close.  She may contact us anytime to remedy the issue.  We are not cancelling a contract with a balance due.

Revdex.com: Safe Home Security is a fraudulent company incapable of even acknowledging I owe the nothing! I just want to be done with this disreputable company.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

WE WILL BE REFUNDING ANY AMOUNT CHARGED TO THE CUSTOMER ONCE THOSE PARTS HAVE BEEN RETURNED AND CANCELING THE ACCOUNT WITHOUT PENALTY.   David R[redacted]
*
[redacted]...

[redacted]

Negative.  We recieved a cancel letter february 6th 2017.  While we will honor the month to month email from a representative of the previous company we cannot cancel until a letter is submitted which we now have.  No refund will be issued but the client will have no further billing.

Complaint: [redacted]
I am rejecting this response because:1. From the beginning, [redacted]'s representative, Mr. M[redacted], never explain me in detail the contract nor much less to explain the process of cancellation. The only thing that insisted was that acquired the service. 2. The original contract by which I signed was for 36 months and not for 42 months as it appears to be altered on a separate sheet. 3. On October 25th, 2015, I report in writing to the company, the property where they were installed services had been sold to [redacted]. To record the sale, I did get this letter with copy of the document from the sale of the property. Therefore, not being the owner, I request the cancellation of such services.4. Never got a call or visit to any representative to remove the security alarm equipment from the property. 5. I mention as curious note; that the same way as the representative of the company left multiple messages for install the service I understand that any representative had had the same intensity to call, have left message, or better still, go personally to remove the security alarm equipment  as Mr M[redacted] did to sell the service.Attached document from above.
Sincerely,
[redacted]

Complaint # [redacted]   After further investigation it has be founded that the refund in the amount of 137.07 is owed to customer and the check will be mailed out. We will make sure payment is sent to customer at his new home address.   Jevaun P[redacted] Resolutions Department Manager   Safe Home Security 1125 Middle St. Middletown, CT. 06457 [redacted]
[redacted] www.safehomesecurityinc.com