Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because:We...

have contacted [redacted] and they refered us to [redacted] Security, the ones who approached us on switching. We will need to email them a bill that shows the amount to break the contract from Safe Home Security. Once we have that bill, we can conclude this ticket.
Sincerely,
[redacted]

We have reached out to the customer and have made the proper correction to the account to reflect [redacted] as the actual holder We have also supplied [redacted] with the necessary information as to how to have the inquiry removed through [redacted]. We apologize for any misunderstanding and...

have taken the appropriate steps this does not happen in the future. Should the customer have any other concerns, please call us at ###-###-####.

The agreement states that the account shall renew on an annual basis unless a written letter of cancellation is received. A letter of cancellation was received in July of 2015. The last payment made by the customer was July of 2015.A refund will not be issued. This account was closed properly in accordance with the terms of the agreement.-Justin

Complaint: [redacted]
I am rejecting this response because: 
Safe Home
Security Inc. has broken their side of the
contract by not providing us service. While they did tell us that we
could have a private party install the system they did not give us
any leads on who could do this for us. Every local company that does
alarm installs would not install a competing company's alarm system.
Ms. L[redacted] also gave us no estimation on when their technician could
install our system. We live in a high crime city and we needed
security in our home. Ms. L[redacted] falsely stated in her response that
they offered 3 months refund on September 9th. That was
not offered until September 21st after we already told
Safe Home that we had gone elsewhere for our security needs. I have
left two voicemails with Ms. L[redacted]'s manager (on September 11th
and September 21st) with no return calls from him as of
today, September23rd. Ms. L[redacted] also falsely stated that they tried
to contact me on September 11th to schedule an install. I
did speak to Ms. L[redacted] on September 11th and there was no
mention of scheduling an installation at that time. They did charge
us for September's payment for service and I am willing to let Safe
Home keep that payment as long as they release us from our contract
with no additional charges. Safe Home Security, Inc. has broken their
side of the contract and my next step is contacting the Attorney
General of [redacted].
 
Sincerely,
[redacted]

I’m responding to Revdex.com complaint # [redacted]   I have contacted our dealer and below is his response.  $178 dollar is for the buyout for [redacted].   Thank you.   From: [redacted] Sent: Tuesday, July 21, 2015 5:44 PM To: [redacted]...

Cc: [redacted] Subject: Re: FW: Scanned image Final Check Department   [redacted]   I talked with [redacted] today , and after letting her listen to the recorded sales call where the rep stated it was a 5 year agreement , that she changed when tech went out to install,   and also she - [redacted] stated she was on month to month with old company,    We agreeded she has received 4 months free already , and she admitted that she was told the gift card would go away if she didn't do 5 year agreement,   We will pay the $178.00 dollars she owes and close case. I am sending my response to you because I didn't get the complaint from Revdex.com where I could answer directly. let me know if I need to do anything else related to this. Thanks [redacted]

[redacted],
The letters you sent simply say the account is closed and paid, we agree.  I told you that yesterday.  I recieved a 10 page fax, none of which helps us.  I need to see the tradeline on a [redacted] credit report showing me that we are reporting you delinquent.  That was not included with your fax.  Otherwise if you disputed already with [redacted] as I advised there is nothing further to do at this point.

Complaint: [redacted]
I am rejecting this response because:The business is stating false claims and is forging documents. You an clearly see the document that is changed, was handwritten with no signature or initials acknowledging it. Also the signature from their representative is not clear, and dated months later. I have reached out to a law firm which will now handle the case of safe home security does not want to come to clear the false charges.
Sincerely,
[redacted]

Please see the original response.  It is accurate.

While we feel for the customers loss this is a contractual obligation.  We pay upfront for our customer contracts and need to retain 90% of the original obligation.  The client signed 2 different documents both stating 60 months so it is unfortunate that he did not understand that...

term.  We could move the system if teh client has another location he could use it in, otherwise early cancellation is outlines under section 4 of the attached contract.

SPOKE TO CLIENT NUJMEROUS TIMES AND ALSO CALLED HER BACK NUMEROUS TIMES ON A RECORDED LINE EXPLAINED TO CUSTOMER THAT I RESEARCHED THIS ISSUE  THOROUGHLY WITH ALL THE PARTIES AND I EXPLAINED TO HER THAT SHE WAS GIVEN THAT PRICE TO SAVE HER MONEY WE GAVE HER A BRAND NEW SYSTEM AS WELL AS CANCELLED OUT HER OTHER ACCT, AGAIN I ALSO REACHED OUT TO HER A NUMBER OF TIMES. ALL CALLS ARE RECORDED AND SHE WAS INFORMED OF THE PRICE OF THE NEW SYSTEM WHICH BROUGHT ABOUT A SAVINGS OF OVER 1000.00 DOLLARS. THERE IS NOTHING MORE WE CAN DO ON OUR PART HER NEW AGREEMENT IS VALID. AND WE STAND BY OUR DECISION. THANK YOU

Although the company does require a written notice of cancellation 60 days prior to the expiration of the agreement, which we did not receive, the company agrees to discontinue services and close account with no further billing due.

Complaint: [redacted]
I am rejecting this response because: they were willing to help me when if I was going to pay them over $500 and resign with them. Further proof of their unethical and incompetent business practices.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Rudolph S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, in response to the client stating "we can not just assume people want to cancel, how would we know?" I sent a request to cancel BEFORE my contract was up, that's how they should have known.
Sincerely,
[redacted]

Customer owed and paid final buyout on 12/22.  No further obligations of either party the account will be sent for cancellation.

Our response remains the same regarding our cancellation policy, due to the conversations with the customer that occurred after 8/12/15 regarding testing the system to show that it's working (specifically a lengthy conversation on 8/19/15 with a Manager), and the lack of a written cancellation letter being received until 8/25/15.  We are more than happy to service the alarm system for free, and would even be willing to offer the customer 2 free months of monitoring for August and September if the customer has not been using the system.  Our goal is to provide the customer with an alarm system that is working properly and protecting them effectively. And we are happy to perform any necessary repairs free of charge.

To Whom It May Concern,This customer's contract states there is a 60 day written notice requirement to close all accounts. The customer sent a cancellation letter on February 7th. 60 day notice would bring us until April 7th, 2017. The customer has already been informed that the account will...

NOT be charged for April, and we will be processing the request for cancellation and closing the account.  There is nothing further in regards to this complaint. Please close this complaint. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Since the customer has made this complaint, they have been working side by side with a Senior Account Executive by the name of Michael. Michael and [redacted] are working towards a mutual agreement to see Mr. Whitten be able to continue to use the service, and restore it to full functioning order. ...

  Please close this complaint as resolved.   Sincerely,     Colin W[redacted] Corporate Account Manager   Safe Home Security [redacted] ##[redacted] www.safehomesecurityinc.com

Attached is the agreement which is in effect until May 7, 2016. A written letter of cancellation is required at least 60 days prior to the end of the agreement. Safe Home Security has received a written request to cancel postmarked October 7, 2015. This account is scheduled to terminate on May 7,...

2016.

Complaint: [redacted]
I am rejecting this response because:The requested documentation was provided to David yesterday, June 29, 2016.  He verbally told me on the phone that it would be taken care of.  However, I have been verbally assured this over the phone numerous times, so you will understand my reluctance to believe you.  I would like something in writing stating that my account has been closed and the balances is $0.00.  
Sincerely,
[redacted]