Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because: I've been asking for 2 yrs for my certificate among other things, this to is not negotiable as well at this time.
Sincerely,
Tanya [redacted]

There will not be a reimbursement of any amount and Safe Home Security will continue to bill for services under the current terms of the contract which are in effect until May 22, 2018.

CUSTOMERS CONTRACT ENDS IN MAY 2016. WE WILL CANCEL AT THAT POINT. CUSTOMER WAS TOLD SHE WOULD BE RESPONSIBLE TO PAY UNTIL THEN

The current amount due is $122.97. This will have the account paid up to February 15, 2016. The difference of the previously billed amount has been credited.

SHS has agreed to pay the estimate in the amount of $2,600.00, for the home repairs. A release has been sent to the customer. Upon receipt, a check will be issued, to resolve this matter
Jill K[redacted]
Legal
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
[redacted]

To Whom It May Concern,It can take up to 60 days for the Credit Scrub to appear at the Credit Bureaus. We ask that if [redacted] disputes any charges via myannualcreditreport.com we can update it as satisfactory and paid to date on our end as well when the Credit Bureau contacts us. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: Once Again the system never worked, Their service techs showed up weeks after the scheduled service date , Techs left the premises with out making repairs , Months later A tech was sent out showing up two and a half weeks after the scheduled date. At which time I requested that the system be removed . The tech contacted the dispatch after a short conversation refused to do the removal , Gave another diagnosis of improper installation and left. The system has never worked nor does it work now. Safe home security has never contacted me with any suggested repairs to make the system functional. only efforts to collect moneys for services never rendered. Because the system has never worked Safe home security has not met their obligation to the contract but insists I meet mine. Again I will not be satisfied with anything other than the resolution I've requested in my first complaint.
Sincerely,
[redacted]

This customer's letter of cancellation is on file with Safe Home Security and the agreement will expire December 12, 2017. A message was left for the customer on September 12, 2017.

Complaint: [redacted]
I am rejecting this response because: it is terrible...

customer service to force a person to stay in a contract when the service is so terrible.  I would highly recommend that this companies rating is reflective of the truly terrible service.  I wish I could do more to show what a really horrible company this is and how they are so focused on getting your money but not helping you.  One of the worst companies I have ever dealt with.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.   I was not told that the heirs are NOT responsible for the payment due.  So, if that is the case, since my name is not on the contract, that the contract is now completed.
Sincerely,
[redacted]

Regarding acct 29230 for exterior escapes we have decided to release this customer from contract and terminate acct in good standing.   Thank you   [redacted] CRO,Chief Retention Officer   Safe Home Security 1[redacted]
[redacted] ###-###-##[redacted]...

[redacted]
[redacted]

This account has been canceled and a refund check in the amount of $121.83 has been mailed.

Complaint: [redacted]
I am rejecting this response because:I always had problems.  They happened over and over again.  When I tried to get service it could take weeks.  Therefore you did not fill your end of the contract.  I want my money back for the times it did not work.  I cannot live alone and be dependent on a service that does not work.  When it was causing me trouble again I could not wait weeks to get service.  It was never consitently working and you have those records on file.  I will not be paying out a contract on a service that was not dependable.  
Sincerely,
[redacted]

The only way to resolve is for you to dispute it as instructed.  I have nothing further to offer you, please see my previous response.

Account #: [redacted]
To whom it may concern:

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. The customer was having issues with her thermostat in her alarm system.
On 6/20, the customer called into our office where she was...

requesting service because her thermostat that was not working on her alarm system. The customer service representative informed the customer that unfortunately the thermostat device is not covered under her parts and labor warranty, so she would have to pay for the replacement of the device which is $250.00. Z –wave devices such as thermostats, locks and cameras that can be accessed through a phone application are not covered under the warranty plan the customer has. Needless to say, the customer was upset and hung up.
The following day, customer service manager Greg contacted [redacted] after reviewing her account. The customer stated that the representative she spoke with last night was rude and that the agreement she signed was not what she agreed to from the salesman back in 2103. This customer was an account that Safe Home Security acquired from a security company that went out of business. The manager reviewed the call and the customer service representative was in no way rude to the customer, she only informed the customer about her account and the agreement is signed and valid.
During the conversation with the customer, the manager explained her agreement term and warranty to her and apologized multiple times for any misunderstanding she has encountered and that even though the device is not covered under warranty, we do value her as a customer would send a service technician to her home to replace the device at no charge. The customer declined. Greg M. ###-###-####.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This was never communicated to us.  All they kept saying was that we needed to send in written coorespondance to cancel the account, which I did EVERY time they requested it.  I was originally told that I would receive a confirmation letter upon them receiving the cancellation and in that letter it would detail if there was any contract issues.  I never received said letter, and every time I called they told me the same thing, send a cancellation letter and we will move forward.  Had they sent us a letter explaining any sort of contractual obligations we would have addressed them at that point, and the new company we signed with was willing to pay those fees upon proof from safe home...proof safe home refused to provide us with.
Sincerely,
[redacted]

TO WHOM IT MAY CONCERN , THIS COMPLAINT S/B ASSIGNED TO SAFE HOME MONITORING.   CLIENT WAS RE IMBURSED THE MONTH THAT THEY WERE DRAFTED WHICH IS WHAT THE CLIENT ASKED FOR.   Salvatore C[redacted] Resolutions Department Manager   Safe Home Security 1125 Middle St. Middletown, CT....

06457 ###-###-#### mailto:[email protected]

The complete resolution that Mr. [redacted] and I agreed on hasn't been met.  I did get the products that I was promised along with a tech that came out to train me on the system. However, the billing should have started in December, 2016 but they have tried several times to debit my account and I placed a stop payment on the auto deduction because of it.  Now they say I owe for a returned check fee and 2 months of monitoring.  I have called Mr. [redacted] several times without any return call from him.  The billing according to our agreement should have started in Dec. 2016.  Please assist me in this matter.  The last person at Safe Home Security that I spoke with said there were no notes in the file stating this.  If it was an oversight it could easily be corrected but without any contact from Mr. Belanger I don't have a clue what is happening. [redacted]