Best Way Home Improvement

To Whom It May Concern,
 
As states in the customer’s agreement, cancellation will be
finalized once a cancellation letter is received and processed, and the final
payment is remitted. As stated in our previous correspondence, the payment has
since been remitted and the account has been closed.
 
Please let this serve as formal confirmation of
cancellation. There is nothing further needed to be discussed on this matter.
 
Sincerely,
 
 
Colin W[redacted]
Corporate Account Director
Safe Home Security
[redacted]
Middletown, CT. 06457
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This complaint was assigned to Safe Home Security Inc.
 
It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with trying to cancel her account.   After reviewing the customer’s request,  I have...

submitted the customer’s account to be closed.  Greg  ###-###-####  ext. [redacted]

Complaint [redacted]
SHS
The customer signed a 5 year agreement in April 2013 for 60 months. This customer has an outstanding balance in excess of over 1500.00 dollars. We are will to offer a fresh start program to help customer resolve this matter or work out acceptable payment arrangements....

Please contact me at ###-###-#### for payment information.
JEVAUN P[redacted]
Resolutions Department Manager
Safe Home Security
[redacted] Middletown, CT. 06457
###-###-####
mailto:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to have a confirmation email showing the account was closed sent to [redacted]
Sincerely,
  [redacted]

SAVED, SERVICE SET FOR 6/14, JUST ADDING A FOB, RETRAINING AND GIVING FREE MONITORING UNTIL OCTOBER
Gary B[redacted]
Resolutions

Safe Home Security
[redacted]
mailto:[redacted]...

[redacted]

I SPOKE TO MR [redacted] ON 12/30/2015 I EXPLAINED THAT I SUBMITTED THE INFORMATION FOR THE CREDIT ADJUSTMENT I ALSO INCLUDED HIM IN THE EMAIL FOR TYHE CREDIT CORRECTYION AND EXPLAINED THAT IT WOULD ALSO HELP IF HE WENT TO ANNUAL CREDIT REPORT . COM  TO DISPUTE THE THE CHARGE AND ALSO T0 HELP EXPEDITE THE PROCESS HE INFORMED ME THAT HE WOUJLD LEAVE THE COMPLAINT OPEN UNTIL THE CREDIT BUREAU RESPONDED THAT DOES NOT HAVE ANYTHING TO DO WITH US WE ARE NOT RESPONSIBLE FOR HOW LONG IT TAKES THEM TO DO WHAT THEY HAVE TO I WILL RE SUBMIT THE REQUEST TODAY BUT AS FAR AS THIS GOES THIS COMPLAINT HAS BEEN RESOLVED. THANK YOU

Complaint: [redacted]
I am rejecting this response because:  Mr. Aalan R[redacted] is the person that repeatedly failed to return my calls over...

the course of this issue.  I left many messages for him since he never answered and I also asked repeatedly to speak to his manager and never was put through to one or received any correspondence from his manager.  It is 8:50 pm on Monday the 29th and I did not get a call from Mr. R[redacted] today.  I did not have any missed calls on my phone and there were no voice mails.  If he calls be I expect it will be in several days.  He was unable to resolve the issue before so I am not confident that he can resolve it now.
Sincerely,
[redacted]

[redacted]Please disregard the two previous responses.  As per my voice mail, a credit repair update has been submitted. Please allow 30 days for it to be reflected on the report. Sorry for the confusion. Jill K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:  At
this time I do not accept the company’s response.  Once Safe Home Security actually follows
through by accepting our 60 day notice for cancelling our alarm service this
month (that should have been last month when we called and emailed) and we are paid in full, then I will accept their response but not before
then.  I just want us to part amicably
and with no further issues.
Sincerely,
[redacted]

I'm responding to Revdex.com Complaint #[redacted].   The issue was forwarded to our dealer and his sales rep is going to pay off the balance that is owe to [redacted].  Dealer will also keep me posted if any other issues occur.   Thank you.

I received a voicemail from Christopher H[redacted] when I got home but because of the time difference we could not connect. There were only two previous voicemails that I received from Safe Home and they were from Chastity, which is the same person that had always disregarded my messages and finally put my phone number to leave a recording. During the month of May I had called her more than 20 times to leave messages but no return call. In the beginning after I voiced my concerns with the alarm going off at all times of the day and all it said was battery low. I even went out to buy the same type of battery and replaced it myself and to no avail the alarm keeps on going off to this day from 5/1/2016. On the voicemail from Christopher H[redacted] he mentioned they called every day of this week and I heard a voice telling him that. But it is no way because of my phone setup I am able to track each call. I just cannot understand their operation now and I refuse to do business with them at this time. I stopped my automatic payment and even had to pay a fee for that!!!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The offer is more than generous, we cannot do anything more.

SPOKE TO CLIENT TO DISCUJSS WAIVING BALANCE AND CORRECTING
ANY MISTAKES OR OVERSIGHTS MADE BY SHS EVEN THOUGH CLIENT HAS NOT PAID ON HIS
ACCT SINCE 2013 HAVE BEEN CALLING AND LEAVING MESSAGES BUT HE HAS NOT CALLED ME
BACK YET.
 
Salvatore C[redacted]
Resolutions Department...

Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]

AS PER OUR CONVERSATION I WOULD UPGRADE THE SYSTEM AND GIVE HIM NEW PANEL AT NO COST ALONG WITH WIPING OUT HIS EXISTING BALANCE ALSO I WILL SEND AN E [redacted] REPORT WHICH WILL REPAIR ANY CREDIT ISSUES THAT WE MAY HAVE CAUSED, I WILL SEND A TECH TO GO THRU THE SYSTEM TOP TO BOTTOM TO MAKE SURE WHAT WAS PROMISED HIM IN THE PAST IS DONE NOW TO HIS SATISFACTION AND REPAIR HIS CREDIT ALONG WITH PERSONALLY HANDLING HIS ACCT. HE CAN CONTACT ME PERSONALLY AT EXT [redacted]
Salvatore C[redacted]
Resolutions Department Manager

Safe Home Security
[redacted], CT. [redacted] ###-###-####
mailto:[redacted]

In response I have sent you the return merchandise label and an invoice for $170.01 you discussed with [redacted]. At that point your agreement with Safe Home Security will be satisfied. Again I do apologize for any inconvenience that was caused during this situation. Regards,Todd S[redacted]Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as they refund me the difference, which they said they would. 
Sincerely,
[redacted]

The clients contract runs annually April to April.  We recieved a letter to cancel in February but the clkient has not paid since October 2016.  If the client needed service they could always call and schedule it but that has not happened.  They owe through April, the account has been...

notated for cancel but teh balance is due.

This Document is from the Technician who put a whole in the roof that day. He stated Ladder fell through roof while working. Then his supervisor James and myself are aware.