Best Way Home Improvement

The customer has a low battery. This is just a notification that the battery needs to be replaced soon. It does not make the system inoperable. The customer’s alarm is still reporting to the central station. We have mailed the customer the necessary batteries needed. The customer requested a...

technician to come and replace her batteries for her. We scheduled to have the installer return to assist the customer on how to change her batteries, but were unable to do so. We are prepared to send an in house service technician to get those batteries replaced, but we cannot cancel the account because a battery is low.   Kristopher V[redacted] Customer Service Director   Safe Home Security 1125 Middle Street Middletown, CT. 06457 ###-###-#### [redacted]
[redacted]9

Please be advised we have emailed a letter to the customer at [redacted] which he may fwd' to [redacted] so he may have the inquiry removed.  If the consumer has any further questions he may reach us at ###-###-####.

This complaint was assigned to Safe Home Security Inc.   It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because he never had the cameras installed in his system and has been trying to get this resolved for several years. After reviewing...

the customer’s account, we have ordered the cameras, set service and have credited the customer’s account accordingly to where the customer is satisfied with the resolution.   Greg  ###-###-####   ext [redacted]     Gregory M[redacted] Customer Service Manager   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Safe Home Security will use this complaint as a written letter to request cancellation of services and will agree to cancel the account without penalty.

The October 2014 payment is posted to this account.  The issue is that the contract ran through February 2015 and the customer still owes 4 months to close plus late and finance.  We would accept a payment of $150 to settle the account if paid by August 15, 2015.  In terms of credit...

reporting all our customers are reported each month to [redacted] and [redacted].  If a client feels reporting was in error they may dispute with the bureaus on line via each website.

Complaint: [redacted]
I am rejecting this response because:it is inadequate and inappropriate.have contacted the attourney general in ct regarding class action lawsuit noting numerous complaints involving this company.
Sincerely,
[redacted]

We will cancel this account without further obligation.  Please allow 30 days for the process to complete and ignore any invoices recieved prior to that time.  Neither party has any further obligation to the other.

Complaint: [redacted]
I am rejecting this response because: We find the handling of our account deplorable.We just received a collections notice in the mail from Safe Home dated June 3rd requesting $185.35 and that they have an obligation to report our account to multiple credit bureaus, if this amount is not sent. We are utterly disturbed by this notice considering we sent our payment since April 17, via certified mail. No one from Safe Home contacted us to advise of any issues with our payment. Instead we just got interest and penalty notices. Nor was our account flagged. Now they're ready to report our account to credit bureaus after THEY withheld our payment?! And to reject payment because we wrote "final" on the check is not acceptable, after all it was/is our final payment since our contract was ending 5/31/15, but we were billed through 6/15/15. And we are questioning why the investigation of our payment submittal took from 5/12 to 6/9 to investigate. If we hadn't filed this claim, would they even have responded? Even knowing we did pay and they destroyed our payment? Shouldn't the accounting department be aware of what the bank / [redacted] team received? Even if it was questionable?Going forward, we have been in contact with the [redacted] Billing Manager on 6/09/15, and she asked that we submit our payment of $160.35 to her attention in ** and all interest and penalties will be waived from our account, which they will close upon receipt of our check.Our check was mailed today, June 11, for $160.35. Tracking #[redacted] USPS.We are requesting that upon receipt of our final payment that our account be closed. 
Sincerely,
[redacted]

Customer signed a 5 year renewal contract in 2012.  We will release them as of the day of the sale but they must provide us closing documents.

In the event the customer sells their home, they will be eligible for a 90% buyout.

Revdex.com:First of all, thanks for your expeditious assistance on this matter that has been going on since early January.While I didn't talk to Carmello from SHS, as indicated in the message from the business, having them close this out with out any further obligation is the satisfactory outcome.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,The [redacted] account has been closed. A refund check will be mailed to the [redacted] address in the amount of $49.99 for the month of June that they were improperly charged for. We apologize for any inconveniences. Sincerely,Colin W[redacted]Corporate Account ManagerSafe...

Home Security

Complaint: [redacted]
I am rejecting this response because: I do not want to deal with the company where only non-professionals work. When  3 years of my...

contract was over I was verbally told that I can have a month to month protection. Then all of a sudden in January they raised the payment from $38 to $43. I did not sign for the increase of my payment. They said the money was taken for IDENTITY THEFT???  I never signed for that. But they said that it was their MISTAKE. I did not want to deal with such a company and decided to cancel the service. I  I spoke with a representative who told me that there is no problem to close my account. The only thing I need is to fax my written request which I did. But instead of a confirmation letter about closing my account I received an official letter saying that I can not close my account until May 31 2018!!! I was amazed,   called again and  this time  I understood that I need to know who I was talking to because it looks like nobody is responsible for their words. This time I spoke with Tony Deloose who said that I can take his word he closes my account February 1. I asked him to send me an email confirming it. He promised. But never did. I called  the company again  and asked to transfer me to a manager. The so called  Manager GARY D[redacted] was  extremely rude and unprofessional as the rest of them. I heard a new version: I cannot close my account until May 31 this year. In the circumstances like that I think it is unfair to have my house protected by such irresponsible Security company.
[redacted]

A refund for the
98 dollars was issued to [redacted] and is in transit. She had service to her
equipment on 01/26/2018 equipment was serviced and verified to be in working
order.

On 7/13, The customer spoke with customer service manager Greg where she informed him that she was told that the service call was free.  The manager submitted the account to be sent a refund check for the service call the customer was charged.  Greg M 1-[redacted]

Complaint: [redacted]
I am rejecting this response because:  PLEASE SEE ATTACHMENT
Sincerely,
[redacted]

October 5, 2015
To whom it may concern:
It was brought to our attention that Ms.[redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the services she needs for her alarm security system. A technician went to correct her alarm...

system
Ms.[redacted]’s home and concluded that the customer was in need of a new panel and a cell back up unit (radio that makes system work wireless since she lives in a remote area that doesn’t have good coverage with her phone provider, and it’s causing her system not to work properly). After discussing her account from the determination the technician had made and last servicing the customer, and providing with the options she had open to her. We made a new service ticket to re-diagnose the issue to give her a better peace of mind.
Ms.[redacted] refused all services, she refused adding the equipment that will make it work properly, customer didn’t want to pay for upgrade of system, and we offered to replace her panel with the upgrade just to ensure that everything works properly but she also refused that offer. We tried calling her with a firm date for service but the customer kept disconnecting the phone line in our employees. We explained that she can change phone providers to someone that can offer better coverage since her security system is connected to her phone line and it’s affecting her system. Customer said “no” wanted to be released from her agreement because we couldn’t give her a free upgrade and changing phone companies was not an option for her. We try to accommodate her needs by making this transaction more affordable to meet her requirements but also provide the working services and customer still refused all options.
Furthermore, we went on to explaining if she did in fact wanted to cancel her account there would be a buyout fee that’s applicable and customer threatened us on a recorded line and disconnected the phone line in more than two occasions. We did provide the customer with credits in her account when she first called us about the services not working properly. We weren’t able to provide any more credits as we did in fact have a technician ready to service and customer refused all services forcing us to cancel her ticket after more than 4 attempts. In addition, Ms.[redacted]’s agreement remains valid due to the fact that we offered to make repairs and offer services and she declined them all. The offer still remains open if the customer changes her mind and allows us to service her home.
Respectfully,
Stephanie L[redacted]
Customer Service Manager
[redacted]
Safe Home Security
[redacted]
###-###-#### Ext. [redacted]

Complaint: [redacted]
I am...

rejecting this response because:  I have spoken to them several times about the problems.  I was lead to believe when my system was changed over to my cellular phone in June of 2010 (I believe) that my system would work the way I needed it to.  However for the next 6 months it apparently was on demo and I was not receiving any monitoring but still paying for it; Also, I was lead to believe that the two-way speaker that I pay extra for would work. I was never told that if I cancel the alarm too quickly it would knock out the two-way system.  This does not even seem reliable to me.  I am paying for something that does not work and never has consistently.  That is not my fault but the problem with the equipment they gave me.  They are in the business of understand what the equipment will and will not do.  I put my trust in them.  They have had several complaints against them through Revdex.com.  The faulty equipment (or equipment that was never intended to work, since at one point I was told it wouldn't work with a cell phone.  Yet a few months later when I went to cancel at the time my contract was up I was told they could) is the reason for the false alarm fine.  I have been lied to by this company.   I was willing to just be let out of my contract, but after being yelled at and lied to by the company I am also asking for reimbursement for what has been payed when I have not received what I was told I would be.  My next step will be to speak to a lawyer if this cannot be resolved as I have already spoken to a new alarm company whom can meet the needs I have as a single mom needed the security.
Sincerely,
[redacted]