Best Way Home Improvement

To Whom It May Concern,We have reached out to [redacted] via phone and alerted her we will be closing her account per her request. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

[redacted]
 
This account is in the process of being cancelled and the
credit is being repaired to fix any adverse reports.
 
Jevaun P[redacted]
Resolutions Account Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT....

06416
###-###-####
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is an official rejection, I will not be paying 90% of something I don’t have.      [redacted]

To Whom It May Concern,The customer was offered resolution to fix the issue of the 2G towers being shut down. The customer refused the pricing of the new part(standard pricing for all 2G to 3G customers) and stated they wanted the part at a cheaper price. The representative was unable to authorize...

that price. Safe Home Security is willing to install the 3G cellular backup unit for no up front charge. We are offering the customer the same price to maintain they're warranty. If the customer would like a reduced price, we will lower the price by $5.00 per month and remove the labor portion of the warranty. We will guarantee this price for 36 months. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Customer signed a monitoring contract and made payment for services on 8/7/15. On 8/8/15 we completed the installation, per the customer's request, and the customer signed an Installation Completion Certificate dated 8/8/15 confirming that installation was done to their satisfaction.
The customer...

then contacted our office on 8/12/15 stating that she wasn't sure if her system was working properly and stated that she would cancel if the issue wasn't resolved. Customer simply wanted to ensure her system was working properly. We agreed to proved a free service call immediately (for that day or the next day) and the customer agreed and asked us to contact her husband to schedule the service time. We contacted her husband multiple times over a 4-5 day period and he never made himself available for the service.
On 8/25/15 (12 business days after the contract was signed) the customer sent us a cancellation letter via an email attachment. Unfortunately, this does not fulfill our 3-day cancellation requirement. We made every attempt to schedule a visit for the customer to prove to her that he system was working and never received cooperation from her husband. We communicated with the customer several times during this time period and were prepared to meet her demands for service to prove her system was working.
At this time we are happy to fulfill our promise for a free service call to ensure her system is working properly. She can contact us at ###-###-#### to schedule the technician.

After speaking with the customer we have come to an amicable resolution regarding the matter at hand. After a credit towards the balance and reducing the rate to $49.99 the customer is satisfied and willing to move forward. Also we have shipped a door contact to the customer, for self install, per...

customers request. Matter is resolved at this time.   On Wed, Dec 13, 2017 at 3:44 PM, Arooj B[redacted]> wrote: Hello,    The MMR on the account was lowered to 49.99.   Bobby is writing up the formal response. Thanks,  r has no parts or labor warranty and was charged for their service call and monthly rate in the amount of 112.99. There was never any complaints in notes of the account for faulty equipment until August, well past the 90 day warranty.    Anthony G[redacted] Customer Service Manager Safe Home Security [redacted] Middletown CT. 06457 ###-###-####

Complaint: [redacted]
I am rejecting this response because: A renewal letter arrived this summer which we responded by phone telling the company we were not interested in renewing the contract. At no time did the company rep stated that the refusal to renew had to be in writing. They had also telephoned me at home regarding renewal and I stated we did not want to renew for another term. My husband has filed a complaint with the Attorney General office in Maryland against this company. Hopefully they will be able to get this company on track so they will stop taking advantage of the elderly. I truly believe it's a scam.
Sincerely,
[redacted]

The reason I got off the automatic draft is because I lost my job  2010,  I am not making the money I was making at that time and when I notified you of this, the person I talked with had no problem with me paying monthly. If I could afford to do a monthly draft I would but I am not late if I am paying monthly. I made an agreement with someone in your office and they had no problem with this payment plan. I can not remember the female that was handling my account at that time so that is why I send my payments in the way I do. I can't send what I don't have and you should understand that as long as I am keeping my payment caught up monthly.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Brown

We are cancelling the account and refunding the client $121.97.  Please allow 30 days for processing.

AWAITING CLOSING PAPERS, TRYING TO TAKEOVER OR IF NOT,  REMOVE FROM OLD HOME AND INSTALL IN NEW, BEFORE WE CANCEL, ALSO I LEFT A MESSAGE WITH OLD OWNER TO GIVE ME NAME OF NEW OWNER OVER PHONE TO SPEED THIS UP.           Shane Manzo Customer Service Director   Safe...

Home Security, Inc. 1125 Middle Street, Ste 201 Middletown, CT 06457  ###-###-#### mailto:[email protected] www.safehomesecurityinc.com

Just spoke to the sales rep / technician who sold & installed [redacted]. Customer is all set - he is scheduled for a service next Wednesday with Robert B[redacted]
Julianne M[redacted] Executive [redacted]: ###-###-####
Fax: ...

###-###-####
www.Safeguardssinc.com

Complaint: 1[redacted]
I am rejecting this response because:
I recieved a bill for $221.42, my account wasn't credit for 2months which what was promised. Still haven't recieved a call from Rebecca for the inconvenience. I chose to cancel because of lack of customer service and lying about credits that didn't get applied to my account. As a customer I don't trust this company and I Can't depend on this company if something where to happen again like this. 
Sincerely,
[redacted]

Please see previous response.

Complaint: [redacted]
I am...

rejecting this response because:I do not agree with what they are asking because they call me on July 26 2016 telling me that I have till August 19 2016 to cancel the services. I call on July 30 and that when they extended the contract to July 2017 because I was calling asking them why no one had call when the system was takening off the wall. I feel like this was never connected to law enforcement...there monitoring service was terrible.Then I sent email on August 1st requesting it to be turn off that I no longer needed there services. I have the contract here where they extended the contract because they came out and replaced the battery in September 19 2011. I would be willing to pay August payment but not September, and in there respond they are saying that they won't cancel the contracted until July 2017.
Sincerely,
[redacted]

We do not guarantee system moves.  Once a client moves it's a moot point.  Our contract calls for a 90% buyout of contract to term if a customer breaks it for any reason including moving.  The clients buyout is $1200 plus but in the interest of tring to alleviate some pain we would be willing to accept $950 if paid in full by August 30, 2016.

We have located the agreement.  We purchased the agreement but since a cancellation letter has been submitted and [redacted] is a no roll State we will cancel without further obligation.  Please allow 30 days for the cancellation process to complete and ignore any correspondence received prior to that.  Once cancelled there is no further obligation of either party upon the other.

Complaint: [redacted]
I am rejecting this response because:
I want to see your figures on how you came up with that sum because my figures is around 900 dollars for refund ...
Sincerely,
[redacted]

CALLED CUSTOMER MANY TIMES TO FIND WAY TO GIVE MONEY BACK  THEY HAVE NOT CALLED ME BACK   Salvatore C[redacted] Resolutions Department Manager   Safe Home Security [redacted]
[redacted] ###-###-#### [redacted]...

https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

The account was cancelled.  No further obligation due.

Complaint: [redacted]
I am rejecting this response because:Clearly, the cancelling of the contract did not occur or was not processed all the way, as the initial charge was never refunded and I was instead forced to dispute the charge with my credit card company.I also never received any correspondence from the business (even after sending two certified letters and email), confirming that the contract is in fact cancelled, as it is expected. Both of those steps should have occurred within 10 business days after receiving the cancellation notice, according to FTC regulations.And even if the contract is now finally and officially cancelled (still require written proof of that, on a company letterhead), I'm still stuck with a system that is locked down with a custom installer PIN, not allowing me to maintain my own system properly. As stated before, we already owned the system before attempting to switch monitoring to SSH/SSI, simply allowing SSH/SSI to utilize it. The installer who switched out the communications module (I think his name was something like "Drew") seems to have changed the installer PIN and we need to know that PIN in order to change/remove/update any sensors.
Sincerely,
[redacted]