Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because: This company took advantage of an 80 year old woman, not explaining to her that the minute their device was delivered to her home, regardless if she opened the package or not nor activate the service, she would continue to be charged $34.95 every month. My Mom [redacted] is a retired, handicapped woman in a wheelchair who fell prior to the medical device being received and opened, and went directly from a Hospital to a Nursing/Rehab Facility. She lives on a very low fixed income on her Social Security and this $34.95 which was charged every month since May on her checking account, depleting her of any spending money left her, after the Nursing Home was paid, leaving her virtually penniless. we are asking that this company please reimburse her for 3 months of charges in the amount of $104.85. If they do not do so, I will also contact Consumer Protection Agency and the CT Attorney General about this concern.
Sincerely,
[redacted]

The customer's signature on the contract confirms that they've read, understand, and agree to the terms. With that said, a refund of any amount is impractical.-Justin

This account has a 3 year agreement on it dates 3/23/2016, we already reduced the buyout amount from $450.00 down to $404.04, that amount is the lowest we can go…

Complaint: [redacted]
I am rejecting this response because:
When I submitted my complaint, I was advised by the Revdex.com that the company would respond in writing to the complaint.  This response does not address the items of my complaint. I do not believe that the company is contacting me in good faith.  When I initially advised them that I would terminate service:They refused to discuss and insisted I had a service agreement.  In different calls, I was given different lengths of time for this "agreement."They deducted money from my checking account for two months after I notified them that they no longer were authorized to do so.I have been getting calls from this company in an effort to collect money from me and have contacted people listed as emergency contacts on my previous alarm monitoring service.They do not have a signed service agreement from me.  They have a month to month agreement that I signed with a company that they bought over four years ago.At this point, there is nothing to discuss.  Either the information I provided in my complaint is accurate or it isn't.  If it's accurate, they need to correct the derogatory credit info they posted for me.  Actually they should also compensate me for the additional months of service for which they debited my checking account after I rescinded permission.  I had to pay my bank a stop payment fee in addition to stop their unauthorized withdrawal from my account.I expect to see a satisfactory written response.  Next step is the Connecticut Attorney General's office.
Sincerely,
[redacted]

Revdex.com:was not a retraning issue and 10 months of my time wated not satisfied with the service or the 3 months discount my time and effort is worth more then they are offering.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The client had a signed agreement for service.  Has never called to cancel the service and was being billed regularly.  We certainly don't force our customers to pay us.  We are not refunding what was owed and willfully paid.  The account will now be closed and there will be no...

furher obligation of either party.

Safe Home Security has agreed to release Ms. [redacted] from our agreement. The account has been canceled.

Again, we are happy to service the system but we are not cancelling.  This was installed 8 months agao and we are well beyond any recission period.  Please call [redacted] to set service.

This agreement is scheduled to expire on September 25, 2016.

HAVE BEEN CALLING CUSTOMER TO RESOLVE BUT HAVE BEEN GETTING V/M AND CAN NOT LEAVE MESSAGE. WOULD LIKE A 2 WEEK EXTENSION TO MAIL CUSTOMER

Complaint: [redacted]
I am rejecting this response...

because:the answer from the business has nothing to do with my complain. My complain is not about late fee as in the 5 years of my contract, I never paid late. My complain is about the company scamming me after my 5 year contract expired. The company reported me to the credit bureaus for "no payment" many months after the contract had terminated. This was done without my knowledge. I found out about this after checking my credit report and noticing how my credit score got ruined from this. I'm looking into hiring an attorney and I plan to sue them.
Sincerely,
[redacted]

To Whom It May Concern,On several occasions [redacted] has stated he sent a cancellation letter but is unsure of the address he had sent it to. On July 1st, [redacted] was instructed by a customer service representative on where to send his cancellation letter. [redacted] contract with Safe Home...

Security does not expire until August 11th, 2016. Although [redacted] agreement states we require 60 day notice in writing for cancellation, Safe Home Security will accept this "complaint" as a letter of cancellation. Allowing [redacted] account to cancel once the final payment for June and July are made in the amount of $79.98 ($39.99 per mo). This will be allowing [redacted] to cancel in August, rather than have his account renew for another year until August of 2017. This was done with the consideration that [redacted] states he has sent a cancellation letter, but believes it was sent to the wrong address. At the moment there are no refunds due to [redacted] as he has not completed his contract with Safe Home Security. Although he signed with another security company, that does not negate his responsibility for his current monitoring agreement with our company. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: company clearly has the account /policy number [redacted] the names and address of the...

people involved plus the date of 4/5/2016 which is the date of the complaint filed in writing with this company. company has directly withdrawn 420dollers from a deceaced persons bank account for services they could not have supplied on a residence that had been sold
Sincerely,
[redacted]

Complaint: [redacted]I absolutely do not accept this response. This is nothing more than a copy of the contract I signed when I acquired the home security service. There is zero explanation as to why NOBODY ever...

called or emailed back after months of exercising patience and exhausting every option I knew before turning to you. Every person I talked to promised to call me back after they did some research about me being able to break the contract due to military necessity. I find it hard to believe that I am the first service member any of them have ever dealt with. It is a very simple question; will you let me out of my contract due to the needs of my country who deemed it necessary for me to move to a different geographic location to protect THEIR freedoms? This contract does not say if I can or cannot exit because of military orders. The salesman said they deal with military all the time and it would be no problem as long as I could prove the Air Force made me relocate. I have multiple issues that I am upset about regarding this company. The highest of my priorities is to have Safe Home contact the credit agencies and repair my credit. The very first time I called in Aug after I moved, the agent said I could cancel my contract if it was done in writing and if I included a copy of my military orders. I did that twice. The salesman in 2013 and the agent who answered in Aug said I can cancel, I had no reason to doubt the validity of their words or knowledge. This is their area of expertise after all (I use that word lightly). I stopped payment after that. This entire debacle could have been resolved/prevented if one person exercised the slightest bit of customer service skills and downright decency as a person by returning just one of my multiple messages. I want to know if they do not let me out because of military necessity to OUR country; why? I want an explanation. In 20 years of active duty service I have never had an issue with any company, big or small about a mandatory government move. I have the money to pay if I owe them, but they never gave me an answer if I truly owe them or not. Two people that represent their company said I can cancel. Everyone else said they'd call me back. Why should I be p[redacted]lized because their employees don't know their job well enough to answer that question correctly? I was reported delinquent when I was still waiting on an answer. The more I called, the more I waited. I needed a simple question answered before I gave them any more money. I don't think that is unreasonable at all. As a consumer, I have lost total faith in their ability to meet my needs and feel that alone should be a lawful way to break our contract. The fact that Revdex.com contacted them about a complaint and all they did was send a copy of my contract with no explanation or answer any of my concerns is a clear demonstration of their laziness and lack of professionalism. I take my credit rating and bill payment history very serious. To have a blemish on my record because this company is a complete sham is unacceptable in my opinion. Below is a list of what an acceptable resolution would be for me in the order of their priority. I am not naive, I know this will never happen, but I feel these requests are very fair and any reputable company would accommodate my request if they were aware of my nightmare of an experience. I would actually prefer that you send them this exact message with no alterations if that is an option. Their management NEEDS to know the type of service or lack thereof is being provided.  For me this does not come down to money. It is principle driven now. They need to be held accountable. 361 closed complaints through Revdex.com in the last 12 months, 903 closed complaints in the last 3 years........there seems to be a negative trend and they aren't doing anything about it. 1. Report to the credit agencies that these delinquent payments were no fault of mine2. Provide an explanation why they never returned any of my phone calls3. I want an apology from a senior leader within the company4. I want my contract terminated as of Aug 2015 with no p[redacted]lties 
Sincerely,
[redacted]

This customer has called several times to cancel her service. She has been instructed multiple times on multiple occasions to send a cancellation letter, which she has not provided. That is the reason her account has remained open. We will honor this “complaint” as a letter of cancellation.  ...

At this time, the account has a past due balance. Normally with any type of services, the balance on the account has to be “current” in order to close the account. Because of the customer’s tenure with Safe Home Security, we have opted to close the account without requiring the balance on the account to come current.   There are no refunds due at this time.     Sincerely,     Colin W[redacted] Corporate Account Manager   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

As a courtesy for the years as a customer we have closed the account with no further obligation.  The credit reporting however was accurate and the customer did not pay or close the account without a back balance.  If they feel a discrepancy exists the correct procedure is to dispute with...

the bureaus in question online.

To Whom It May Concern,We have reached out to this customer twice via phone and left message. We have received no contact back. This customer's account is closed. No further obligation is required. The bill the customer received was sent out prior to the cancellation being finalized. The...

customer can disregard that bill. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

In a
follow up on the complaint filed by [redacted] against Safe Home Security
Inc.  The customer was having issues with
their system with one of their door sensors.
         On
12/10, the customer called in upset that the service call was not performed
yet.  Greg, who was working with the
customer, was out of the office so he spoke to customer service manager
Kamishia.  She spent nearly two hours on
the phone where she assisted in walking him through mounting and programming
the sensor.  Once installed, it was
tested ad was working fine.  The customer
still requested a service tech to come do an inspection of the entire system where
he called the office on 12/15 and set service for the following week.
          This
complaint should be resolved by next week. 
The charge for the sensor was waived and the customer was issued a credit
on their account for the inconvenience. 
For any issues, the customer may contact ###-###-####  Greg ext [redacted] 
or Kamishia ext [redacted].

Complaint: [redacted]
I am rejecting this response because:I am rejecting the offer because looking at the contract my signature is forged. I don't sign my name in that manner. Nor do I use my middle initial. Again, the representative offered to lower my bill to 45.00 a month via...

telephone which I have paid on time except for the last 2 months (which I intend to pay) I am very saddened that the reps signature handwriting and my (fake signature look exactly the same. Nice Try. [redacted]
Sincerely,
[redacted]