Best Way Home Improvement

Please see previous response.  Client must go through third party debt collector we have turned the account over to them.

Although the agreement is not an agreement for servicing, Safe Home Security is willing to credit the account 2 months of monitoring and service the alarm at no charge. Our tech will again attempt to reach out to service the home.   If the [redacted]’s are unable to accept this resolution, we will be forced to uphold the terms of the agreement expiring 11/07/2020.     Sincerely,     Colin W[redacted] Corporate Account Manager   Safe Home Security [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:The company has not trained me on the use of the system. This was not done at the time of instillation because I was told all the parts to the system were not here. They would come back to finish the job and never did.   It makes me a nervous wreck. We never received everything we were promised by the installers of the system. We have waited long enough for services that were not rendered. I feel that the contract has not been fulfilled by the company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I've recleved no such response via the Attorney General's office (nor personally).  Additionally, I DID receive an additional attempt to charge my bank account, as well as a threatening letter for not allowing this to go through.   Perhaps these are things that could have crossed in the mail, so if these are taken care of, I'll revise my response.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] spoke to Princess B[redacted] and sent an email requesting to terminate monitoring contract. Princess stated that the account would be closed and no other action needed once email was sent. 
Sincerely,
[redacted]

To Whom It May Concern,We have explained via this platform and via phone to [redacted] that his account will expire August 11th, 2016 and that there are no further payments due. There is no reason to leave this complaint active. We ask that The Revdex.com close this complaint as resolved and satisfactory. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The main Part of my complaint was they dinged my credit history for reasons that were of their own fault (failure to service their product).Part of the agreement to settle was they were to send a note to the credit reporting services that my account had always been in good standing.I recently requested my free credit report and I see that I'm still showing that I have delinquent payments of up to 60 days on the report.This is failure to comply with the agreed upon settlement.When I called Safe Home to talk to [redacted] (the account resolutions manager I was told to deal with exclusively)I don't get thru and never get a return phone call to resolve my concerns.I would like to follow up on the lack of clearance of my credit blemishes.Thanking you in advance,[redacted]

CANNOT CONTACT CUSTOMER HIS PHONE WILL NOT ACCEPT PHONE CALLS FROM THIS NUMBER CALLED NUMEROUS TIMES AND AM NOT ABLE TO GET THRU TRYING TO RESOLVE ISSUE BUT CANNOT GET THRU TO CLIENT
Salvatore C[redacted]
Resolutions Department Manager

Safe Home Security
[redacted], CT. [redacted]...

###-###-####
mailto:[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]when I signed my contract the taxes and all fee was included in my total of $45.99 why now for the pass month or two Safe Home Security now charging me tax and was not prior. They also start changing me taxes ans warranty on what. I did not sign up for no extra warranty. I will continue to pay the amount signed in my contract and no more. I will also contact the state and make a complain regarding Safe Home practice of padding customers bill and then trying to force customers to have automatic payment. The reason why this is happening is because I am not letting them do automatic payment from my account.

WE WILL SEND AN E OSCAR REPORT TO THE CREDIT AGENCY BUT AS FAR AS THE PAST DUE MONEY WITYHOUT CONTACT TO MR[redacted] WE WILL CONTINUE TO TRY AND RESOLVE THE FINANCIAL PART UNTIL HE CONTACTS ME HE HAS ALL MY CONTACT  INFORMATION THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER.  THANK YOU

I AM MAILING A COPY OF THE PAYMENT HISTORY FOR CUSTOMERS TO REVIEW  PER THEIR REQUEST.

The contract was purchased and is fully assignable to Safe Home.  Please see previous response for options available.

Complaint: [redacted]
I am rejecting this response because: your company mislead, me, I've sent all documents you asked for by fax in 2014 and 2015.
Sincerely,
Tanya [redacted]

A CREDIT REPAIR/UPDATE HAS BEEN REQUESTED. PLEASE ALLOW 30 DAYS FOR THIS TO BE REFLECTED. WE APOLOGIZE FOR ANY INCONVENIENCE OR MISUNDERSTANDING

Complaint: [redacted]
I am rejecting this response because: The excuse that the worker who offered me the upgrade no longer is employed by Safe Home Security is just that an excuse. Safe Home Security is responsible for honoring contracts that they offer and they did not.  What does waiting 5 months for a part that was ordered in December 2016 have to do with the employee who offered me an upgrade.  Safe Home Security broke the contract they made with me to upgrade my system, I waited more than a reasonable amount of time (5 months) for Safe Home Security to come back to my home and upgrade my system.  Why they are insisting that I honor the contract until 2019, a contract by the way that THEY broke which became null and void when my system was never upgraded.  I spoke with a female employee who lied and said I did not want an upgrade and I would never get out of this contract.  I explained I need a system where the company comes over the loud speaker to check to see if we are alright. I am the mother of 2 special needs children.  She stated if a robber or t rapist was in my home do I really think they would allow me to answer the responder over the speaker?  I was appalled that a home security company employee would be so crass as to make a statement about my families safety, especially a woman.  I spoke to a Greg at Safe Home Security and he offered me a refund of the 5 months and I declined that offer.  I spoke to a Justin L[redacted] and he asked "So you never received the part in the mail"?  Oh, the part was mailed to me...really?  This story changes everyday, I stand by my decision I do not want to continue with this company and I won't.  Please cancel the contract that was null and voided by Safe Home Security.
Sincerely,
[redacted]

The client had a past due balance when they called in for service. Now that their past due balance is paid, we would be happy to set a service call and repair any problems the customer is having. That is what we are willing to offer. The account will not be canceled.

This customer no matter what we do wants to cancel we've even had a tech back out at his home. We did a welcome call with the wife while the husband was sitting there. He knew we were a separate company from [redacted]. Customer was offered a lower rate if he goes back w/ [redacted] and now he wants to...

cancel. We serviced their account and they were happy. Then they called [redacted] to follow up on their cancellation.    We talked with the tech and he advised that the husband and wife were both there and were satisfied. We are not allowing them to cancel.

Please give us the dollar amount owed to the previous security company, to pay off the contract. We will issue a check upon receiving a response

Please contact Karen C[redacted] at ###-###-#### who can assist you personally.

This account has been canceled per the customer's request. No further money is due.