Best Way Home Improvement

After
speaking with the customer we fixed the problem with him over the phone and
canceled the order for a service technician. We walked him through all the
details if he ever received the same problem again. Going forward we gave the
customer two months free for all inconvenience and also gave him direct contact
to Christopher H[redacted].
 
Christopher H[redacted]
Customer Service Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Complaint: [redacted]
I am rejecting this response because: ON JANUARY 24TH AROUND 10 AM PHAGE FROM CUSTOMER SERVICE FROM SHS CONTACTED ME STATING SOMEONE WOULD CALL AND SCHEDULE TIME AND DATE FOR SERVICE CALL TO RECTIFY MY PROBLEM. 3 HOURS LATER THE STEPHANIE LOPEZ  CALLED AND STATED SOMEONE WOULD BE CONTACTING ME WITHIN 24 HOURS TO SCHEDULE TIME AND DATE OF SERVICE.  IT IS FEBURARY 1, 2017 AND NO ONE HAS CONTACTED ME TO SCHEDULE A SERVICE CALL. I CALLED STEPHANIE  LOPEZ BACK TO INFORM HER OF SITUATION AND LEFT A VOICEMAIL. AS OF 1:20PM CST NO ONE HAS CONTACTED ME.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The whole point of the call was to cancel service back from July. Stating the fact of the cancelation letter was never recieved but somehow paul found it and no one else in the office did. Makes me wonder how many other people have canceled and this happend to them??
Sincerely,
[redacted]

There are 25 months left @ $24.95 on the 60 month contract = $623.75 plus your current balance of $823.83.  At 90% you owe $1302.82 to cancel not $1100, not sure where that came from.  Our previous offer is a generous one and a final one.

Complaint: [redacted]
I am rejecting this response because: I am not under contract with Safe Home Security. I signed a 36 month contract with [redacted] in August of 2014, however the alarm system failed in the first 24 hours rendering that contract null and void. On September 24, 2014 [redacted] amended the contract from a 36 month agreement to a month to month basis and documented it via email. I have provided Safe Home Security with this documentation, but they choose to ignore and refuse to acknowledge it. Instead they just try to coerce me into signing a long term contract and extort payments for services I do not receive. Yes they offered to replace the panel if I pay twice what it costs. I will no longer be cheated and lied to by Safe Home Security. This matter could have easily been resolved if they were fair, resonable, and least of all HONEST. They are only willing to have things their way and totally at my expense, which is unexceptable. In the 6 month my alarm system has not functioned, is the longest period of time I've gone without a false alarms in the last 3 years.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they have been putting in request like I have said 100 times since November when we received our parts my wife may believe their crap I dont they will never get paid again until its fixed and if it goes against credit attorney says I have a legal action cause safe home is not living up to contract thank you and you have a great day I know I am now
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This statement is not true. It's concerning to me that someone is saying this is my response, when I haven't spoken to anyone from this company in several weeks. Especially when I have attempted to contact the company to discuss this matter and haven't received a return call. The last message I left for Sal (the Resolution Manager) was on Tuesday 12/29 and I have yet to receive a return phone call.I did not have a choice but to resign with the company or buy out my contract, in which I would have to pay 90% of the remaining term. Instead, I agreed to "resign" a new contract with the term remaining on my prior contract (36 months).  My old system was left in my house because I called this company on SEVERAL different occasions, months before we were moving and requested someone come out to remove as we were selling this property. This company neglected to send out a technician to uninstall, even after my multiple attempts to request.  In one of my several attempted correspondence with Safe Home expressing my concerns regarding being responsible for the old system, I requested that Nick S[redacted] respond to my request in writing to confirm that I am not responsible for the old system in my old home:In addition, I have spoke with multiple employees to work out this issue and confirm that I would not be responsible for the price of the new system as it's there fault they neglected to properly follow their own protocol of removing the old system from my property. I have attached my contract for your reference. Please refer to page two, schedule A of the attached contract which lists out the "Total Equipment and Installation Charges". The amount in my contract is zero for both, I did not agree to pay for this system. If I had agreed to pay for this new system, that amount would not be zero but would reflect the cost of the new system. I had automatic withdrawal set up for my monthly payments, and this company unrightfully took $350 from my account on 12/6/15 with zero notification and caused my mortgage payment to bounce. I never once received an invoice requesting a payment for this or even a phone call. IN addition, my contract proves that I do not owe them any money for equipment or installation charges. If there was any sort of discrepancy, they should have invoiced me and reached out to discuss. In addition, allow me to pay for this in another mode of payment and not automatically deduct the funds from my account without my authorization. I spoke to Jevaun P[redacted] on 12/7/15 to discuss this matter, in which he confirmed this company never sent me an invoice, requesting payment for this equipment.  My new system was installed in July 2015 and they waited five months (during the most financial burden month of the year) to deduct funds from my account for this system. The response received (in all caps) from the company is a pretty good indication of my experience with them. They neglect to return my calls or properly handle this situation. Honestly, I am surprised they are still in business, especially reading similar experiences from other customers on their Facebook page. Every time I contacted the company, I have to re-explain the entire story to each individual I speak with, just to be transferred to someone else's voicemail, and never receive a return call.  I don't appreciate being "yelled at" in caps through email. Please let me know if you have any questions.
Sincerely,
[redacted]

We had the incorrect dispatch address. I have updated Safe Home Database with the correct address of [redacted] [redacted] and have also updated the dispatch address to the same.   Mike T[redacted] Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]...

[redacted]9

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Thank you very much for your fast response I gladly appreciated.

The customer paid the settlement on 7/30 prior to receipt of this complaint.  The matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have contacted Safe Home Security and today have received the final bill pay off which I have emailed to [redacted] Home Security for them to take care of the payment.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:renews without my authorization ???
Sincerely,
[redacted]

To Whom It May Concern,This customer is located in [redacted] and our Corporate Office is located in Connecticut. We believe because of this, we did not receive the customer's cancellation letter until October the 5th. We will honor the post date on the envelope and be closing the account with no...

further obligation required. Please let this serve as formal confirmation of cancellation. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Safe Home Security has agreed to cancel Mrs. [redacted]'s account without penalty. Mrs. [redacted] may disregard the current invoice; no further money is due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have received 2 calls from SHS stating that my account is closed. However, I must wait until the end of february to see if I get billed.
Sincerely,
[redacted]

customer told me that she would have [redacted] buyout sent to my email so we can either pay off balance with them, get her system working correctly or release her. I have yet to receive an email with this information. also, I have received no voice mails from customer since this was discussed. we will still work with customer, but we need a buyout figure from customer on other company

WILL REVIEW THE ACCOUNT AND WILL MAIL CUSTOMER A COMPLETED LIST OF WHAT HAS BEEN PAID SINCE ACCT OPENED. WILL ALSO LOOK TO SEE WHAT THE PAYMENT OF THE 132.00 CONSIST OF AND WILL BE IN CONTACT WITH THE CUSTOMERCHRISTINEMANAGER OF BILLING

Security Systems Inc.   [redacted]   [redacted]     [redacted] called in on 5/11/17 asking for a special code to test his alarm. No such special code is required to test his alarm system. The code needed to test the alarm is the customer’s master code, which he is the holder of....

We offered to walk him through how to test the alarm system over the telephone, and he declined; insisting there was a better way. The customer’s claim that he was refused help is not true. He declined the offer of assistance on a recorded phone line.  If the customer wishes to be walked through how to test the alarm system, we would be happy to help him in any way we can.       Kristopher V[redacted] Customer Service Director   Safe Home Security [redacted] ###-###-#### [redacted]

Than I'm afraid this is the wrong forum.  A refusal to pay for a contract that was willfully entered into is not something that can be resolved with a Revdex.com complaint.