Best Way Home Improvement

We spoke with the client on 1/29/2016.  I informed her that we would need a copy of a credit line showing we are reporting her as derogatory.  She informed me she would not pay for a credit report to substantiate this that she saw it on [redacted].  I informed her then that her...

only recoarse would be to submit a dispute with the bureau and they will contact  us to resolve.  The account itself has been closed for years, there is nothing due and I can find no information indicating a derogatory history.

The account has since been closed.

You signed a contract stating that if you move or cancel you must pay 90% of the contract to term.  That balance is $825.10.  Please contact Karen C[redacted] at extension [redacted]o settle this obligation.  We will not be cancelling because of the move, you are in a primary term...

of a signed contractual obligation.

This account has been canceled. There is no further money and the account has been closed with a zero balance.

We have cancelled both accounts ([redacted]) + ([redacted]) with Mrs. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would like the hard hit on my credit report taken off if at all possible. Other than that I am satisfied with the resolution of complaint ID [redacted]
Sincerely,
[redacted]

The customer was charged in an internal billing error. The company understands how inconvenient this charge was, and was prepared to refund all money taken. The customer disputed the charges with their bank, so the company instead has closed the account before further billing issues occur.

Account #: [redacted]   Dear sir or Madam:     
[redacted]                        We have tried reaching you by phone and were unable to contact you.   Per your request I am contacting you by email.   What I would like to do is set up a service appointment to have Zach (SAME INSTALLER) make repairs and check for any damage.  What days/times can you have someone be at the home so I can send the tech? You will not charge you for this service call.                        In regards to adding the warranty, unfortunately a new agreement would be needed.   It would extend your current agreement by 2 years.                                          ...⇄ ###-###-####  ext [redacted]   pan style='font-size:11.0pt;color:#1F497D'>Safe Home Security  55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### ###-###-#### Fax ###-###-#### Credit Line mailto:[redacted] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

You could email the  letter to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I assume it will be cancelled immediately. Thank you for your assistance in this matter!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did receive a call from Christoper H[redacted] (which approved the disc with no fee)  on this morning and was advised that because he was notified that I contacted the Revdex.com he would now need to speak with upper management to see if the initial offer he made to cancel the service with no contract extension or fees will stand. He placed me on hold and returned to the phone and advised that the offer no longer stands and that the only way that we are now able to get out of the contract is one of three:1) Buyout the contract $5402) Sell the home and pay the monthly cost until they receive creditable proof the home has been sold or 3) My mothers death/placed in Hospice care, continue to pay the bill until they receive creditable proof of eitherExplained to Christopher if I had simply been able to get confirmation that my email was received then I would have had no reason to contact the Revdex.com. However it was not until yesterday, 4/13 that I was able to speak with Chasidy who advised that the email she previously gave me was her personal email [email protected] and the email actually needed to go to the customer care team at [redacted] regarding the disconnect. I requested to speak with "upper management" and asked who he had spoke with and was advised that he was management and I wouldn't be speaking with anyone else. I explained again to Christopher this 5 years ago that we go the free installation and  had I been told in January when I spoke with Jasmine regarding the contract expiration date and cancellation the 60 days notice for cancel then I would have done that. Had I even gotten the correct email address to send the disconnect notice that was requested and to sent Chasidy directly I would have sent it there the 1st time. Again requested management after going back and forth for approx 17 mins minutes was told he was the manager, I wouldn't be talking to anyone else, advised me to have a better day and hung up. Called back to Safe Home Security and left a message for Mr. Al who I was advised by Mr. P[redacted] is the CEO of Safe Home Security and the issues that I am having with Mr. H[redacted] and his service or lack there of.  Mr. P[redacted] was able to confirm that there are notes "all of the account".. Hopefully, Mr. AL contacts me directly because this is the type of service that I do not need... I have attached all documents from Jan 2016  through my recent contacts with Safe Home Security.. So I have done as requested to get the service disconnect with no contract extension even though the initial contract does not end until 4/28/16 and without fees as promised by Christopher but because I contacted Revdex.com because of no response or confirmation on the part Home Safe Security the offer is off the table... Hopefully Mr. Al brings better service to the situation. Please, please, please bypass Christopher H[redacted]. 
Sincerely,
[redacted]

The account was cancelled on 9/15, the October invoices were already mailed out.  No further monies are due and this serves as your written confirmation.

Complaint: [redacted]
I am rejecting this response because:
I spoke with the customer service manager Greg on 11/30. He did say that a service call was scheduled for 12/4, but could not give me either the name of the provider, or a time for service. He assured me that he would follow up the following day, 12/1 with specifics, but no call or message was ever received. I called again and spoke with another supervisor, Stephanie L[redacted], who I have spoken with previously. Currently I am on hold for the 20th minute, waiting for a response and an explanation for the lack of concern and sense of urgency in this matter. As of the time of his communication, I still have no time of service, and feel it is unacceptable to not have the information in the time frame provided.
Sincerely,
[redacted]

In no certain terms, I, [redacted] (Co-Director of the Customer Care Department) stated to the customer that I would like to reach a resolution with the customer that would entail having their system fixed and relieve them of their current debt. This resolution was contingent on the customer signing a new agreement. The customer has gone with another security company. Although they are in the primary portion of their agreement, the company is willing cancel the customer's account, against their contractual obligations, as long as we receive the monies for services already rendered. The company feels this is more than fair.

The dealer spoke has spoken with the customer. A service call has been scheduled to complete the installation of the cameras.

Complaint: [redacted]
I am rejecting this response because: My 80 year old Elderly, handicapped Mother was taken advantage of by buying this Home Security Device, as she did not understand this company would keep billing her, even if she never activated the device. She fell and was hospitalized about the time it arrived so was unable to tell us that she had ordered it, and therefore feel her money should be refunded in full, as she was taken advantage of, being a senior and in the hospital, unable to do anything. Please we ask as a courtesy and respect to her, that they refund at least the 3 past months of June, July and August 2016 back to her, that she was charged as a courtesy as I think the company made more money than that off my Mother, who never received their service. Thank you kindly and please let me know if you need her bank statements or account number to pull up her bank records of these charges of $34.95. I would say this is Elder Abuse as this company took advantage of an Elderly, Handicapped Woman and took her much needed Social Security Money. I will be glad to give you her Bank Card No that was used if you can call me at my office at ###-###-#### ([redacted] or cell ###-###-####. This could have happened to anyone's Mother and the company did not act kindly or respectfully toward her situation. My Mom needs her money refunded back, in order to help pay for tolietries and personal items since she has been in rehab. Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Please note there was no screaming. This was the third tech to come out. each being days to weeks later than the scheduled date. there was no contact by safe home security until I called the president or whom represented themselves as the president. The tech was supposed to be here to make repairs on a system that would not set due to a door sensor. 3.5 weeks earlier. When the tech arrived he could not fix it due to not having the correct parts, stating the wrong sensor was installed. At which time I requested the alarm be removed from the building as repair service was never correctly performed system did not and does not work to this day. Each time I've reached out to safe home security the contact person has bean different. Each stating they could help me that they were sorry for my dissatisfaction but I had not spoken with that person and they would bring satisfactory results Each resulting in the same experience. A non working alarm system. there has been no effort to repair the system or other. only to collect money for services never rendered. Of all the business' I've had interaction with in my 51yrs of life Safe home security is by far the worst.
Sincerely,
[redacted]

To Whom It May Concern,This customer signed up for a system at they're residence at [redacted] After the full installation was completed the customer stated she wanted to have 4 more sensors put into her detached shed. A price was agreed upon ($5.00 more per month and $200.00...

out of pocket). At that point a tech was sent to the home and the sensors were installed and in full working order. A short time after the installation of the shed was completed, one of the shed sensors was having interruptions in signals. A tech was dispatched to diagnose the issue and found that because of the distance between the home and the shed, there were weak signals coming from the shed. He advised that a signal repeater would be needed in order to ensure the system in the shed would receive full communication of any alarm signals. The customer was unwilling to pay the additional fee for the repeater. At that point the customer made several complaints that the job was not completed and parts were not installed. All parts that were requested and agreed upon were put into the system. In order to satisfy the customer and continue this business relationship, Safe Home Security is willing to waive the charge for the part and send the tech to the home to install a repeater at no charge. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The client is under contract until February 2019.  They have admittedly switched companies.  They paid through August 2017 and signals were present until that time.  They have never scheduled a service call or called in to say system was not working.  They have two choices for...

resolution.  They may pay teh buyout owed under section 4 of the agreement or they may have us switch them back at cost and honor the remainder of the term.