Best Way Home Improvement

He'll send you and updated letter.  There will be no mor drafts because teh balance on teh account is zero.  It's already benn sent into processing for cancellation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Kellie C[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been in touch with attorney general for the state of CT. They have had numerous complaints from this business.
Sincerely,
[redacted]

Please see previous response.  Not sure what the date is on the letter but disregard it.  There are no further obligations here of either party.

Ok I have contacted the client, and the local service provider will be scheduling another appointment.

Complaint: [redacted]
I am rejecting this response because: I need written documentation for my records, stating that the account has been closed and there is no balance due on the account. If the account has in fact been closed, this should not be an unreasonable request; this is for our records and peace of mind. Especially since we received an incorrect invoice with a payment due just recently. Presumably that has been corrected, but I would not know unless I have documentation or proof of that. In order that we close this issue and do not need to pursue this matter again, it is better for both the consumer and the company that the records be set straight and made available to the consumer. Please leave the case open till the records have been sorted out and the letter has been received by us.
Sincerely,
[redacted]
*

I’m responding to Revdex.com complaint # [redacted] & [redacted].
After reviewing this Revdex.com complaint, SHS doesn’t owe anything to the customer.
The customer signed with SHS on 4/2015 and customer was given 6 months free to cover him/her the 6 months they still had left with [redacted]. ...

Per their complaint, their acct with [redacted] ended in October, 2015. The payment that we took on 10/17/15 was actually for the month of November since we bill a head.
These customer are still responsible for cancelling any previous alarm company they had and provide them up to 6 months free to cover their previous fees.
SHS or SG are not affiliated with any other company therefore we cannot call other alarm companies to try to cancel out their accounts.
Should you have any questions please feel free to contact me.
Thank you.

Gladysbell S[redacted]
Dealer Support & Payroll Manager
Safe Home Security
[redacted]
[redacted], **. [redacted] ###-###-####
###-###-#### Fax
###-###-#### Credit Line
mailto:[redacted]
Like Us on [redacted] - [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To Whom it May Concern,Safe Home Security will honor this "complaint" as a cancellation letter. Allowing [redacted] account to expire May 30th, 2016 per the contract's end date. Sincerely,Colin W[redacted]Corporate Account Manager

The customer has refused for us to go out and turn on the feature that she is asking for in the Panel. There is no issues as far as the billing goes, we would like to reach an agreement as soon as we can. We have technicians on site to go to the home and do a full system check. We can not do much if the customer is refusing service. Please contact us as soon as possible to get this set up.Thank You

This account was an acquisition from [redacted] Security.  The contract was signed by the customer on 8/17/12, for a 60 month term. A copy of the agreement was previously sent to the customer. Whatever  transpired between [redacted] Security and customer, which lead to the signing of the...

agreement, cannot be addressed by Safe Home Security, but it is the responsibly of the signer to read the contract being signed.. A copy of the agreement will be sent to the Revdex.com for review, in necessary [redacted] Legal

To Whom It May Concern,In regards to the complaint against [redacted]This customer sent a cancellation letter April the 27th. The customer refused to pay for May. Although the terms of the agreement state we need 30 day notice to cancel all accounts, we have closed this account without...

requiring May's payment. Please let this serve as formal confirmation of cancellation, and please close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

[redacted] Complaint – [redacted]     Regarding complaint [redacted] we have been working hard to get a technician out to [redacted] home now and in the past to resolve any issues he may be having.  Several attempts we made were refused or went unconfirmed so the tech moved onto...

his next call.  We are very diligent in attempts to resolve matters like this and while unforeseen issues can occur we are confident we can resolve this matter.  In response to this complaint we are willing to offer a complete reinstall of our system as well as crediting any late and finance charges that have accrued recently.  There will be no charge for the reinstall of the system and we will also replace any of the faulty equipment to make sure everything is working as it should.  If Mr. Hernandez does not wish to have our system reinstalled we will offer a buyout which will be a  payoff of the agreement that goes through July 2019.   David R[redacted] CRO,Chief Retention Officer   Safe Home Security 1125 Middle street, Ste 201 Middletownl, CT. 06457 ###-###-#### ext1189 [redacted]

The account has been closed, with no balance due, per the customers request.

Complaint: [redacted]
I am rejecting this response because: My credit was run without my permission prior to me signing a contract.  If your running my credit as a inquiry to offer me service that is not a hard pull.  But your company did a hard pull without my permission and that is not legal. My credit was pulled January 13, 2017 in the early morning when I got a message from my credit monitor via email.  I was not aware of it until after the fact when I check my email other wise I would have spoke to the consultant about it when she came out. your site consultants missed two appointments with me prior to someone seeing me. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they are offering me what I originally believed that I was not responsible for . I did not sign a contract from March to April , I was paying month to month my 3 year contract had already expired so that is why I gave them 2 weeks noticed in October . Like I said even ADT told me unless I signed a contract there's no such think is March to April contract without signing the contract ?
Sincerely,
[redacted]

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc.  The customer was having service issues and wants to cancel their service.       In researching the account, the customer states that he called into our office...

for service to relocate a few sensors after remodeling his home.  A service appointment was set but unfortunately, the technician did not show.  The customer tried to get service for two months and was also upset because he never received any follow up from our service department.  I apologized to the customer and offered to resolve the issue but he already went to another company.   Per the customer’s request, we will be closing his account and will consider this complaint closed.   Greg M ###-###-####       Gregory M[redacted] Customer Service
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:Your response is unacceptable I should not be charged to have my alarm system unlocked, and once again your firm will be the target of legal action. I am filing complaints with the state and federal attorneys and looking to see if a class action suite is also a possibility as this is criminal behavior. Perhaps a class action suite will expose the dirty tricks played by some alarm companies. The money is not the main issue here the principal is more important but I do expect to collect damages. I am also contacting the local news media to have their on air attorney explore this issue and make sure others do not patronize companies with no integrity.
Sincerely,
[redacted]

We have requested a credit update. Please allow 30 days for it to be reflected on the report.

Thank you for checking on this.  The payments taken by Safehome Security have been returned to my bank...

account. I want to thank you for any involvement the Revdex.com had in having that happen.  I also had called my bank and completed forms with them to contest the charges.  I personally am satisfied, as my money has been returned and I hopefully won't have to be involved with them in the future.  Thank you.Kind regards, [redacted]