Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because:  I paid for a [redacted] Report when [redacted] said there was something there.  There was nothing and I discussed the report with a rep at [redacted] and was directed back to [redacted] which I rec'd not help from.   My credit score continue to decline.  I went on [redacted] and there is was.  I had been check with them also.  It just popped up out of the blue.   I did fax Doug H[redacted] a copy of that report.  I do not feel I should pay for another report.  I did make a complaint with [redacted].  [redacted] did say it was listed so I filed the complaint.  I also sent Doug H[redacted] at Safe Home Security the two letters that reps (their pre legal) dept at Safe Home sent me the last two time it popped up on my credit report.  The account was closed 10/7/2010.  Paid in full. The contract was paid in full to cancel early.  They are right it is an  old account and no reason for this, but it has popped up twice.  Once in 2011 and now in 2016.  I do not understand either.  Please have them remove it off my report.  It should not be at my expense to correct their mistake.  I have already put a lot of time in this.  The stress it caused me  in 2011 was terrible and I thought the issue was closed to be dealing with the same company and the same problem again.  I need this resolved this time. I need Safe Home to just delete the account and all my information out of their system to avoid going thru this again and again.  I am at work now and do not have the letters that I sent Doug H[redacted] but if they are needed I can send tomorrow. Please let me know.   Thanks for your help.
Sincerely,
[redacted]

1. This customer is in contract to make payments and payments have not been made since October of 2015. The customer is at fault for failing to make monthly payments in accordance with the terms of the attached contract.2. Phone calls were returned by various reps on numerous dates. Our notes indicate a representative by the name of Shabnam leaving two messages on the dates of November 19th and November 20th, 2015. Another message was left by a representative by the name of Cezar on December 3, 2015. If the customer feels that phone calls were not returned, the only explanation is human error.3. My name is Justin L[redacted] and I've worked for this company for 13 years. My title is [redacted] Director and I am sorry.4. Please see the previously attached agreement to reference your termination date.

We have legally obtained this agreement from an acquisition from [redacted], we can switch our client back to us at no additional cost, or the Competitor can buyout the remainder of our agreement for just $604.89.I have spoken to our client and she requested I send another copy of our...

welcome letter, originally sent in late September 2015.I will send it again today.

A REFUND IN THE AMOUNT OF $79.88, WILL BE ISSUED. PLEASE ALLOW UP TO 10 DAYS FOR RECEIPT. THE ACCOUNT HAS BEEN CANCELED

The customer's requests have been granted.

[redacted]
The credit repair process takes up to 15 days to fix your
credit. I just pulled your file and submitted it to be cancelled. Please
disregard any letters (bills) that were sent to you. I do apologize because I
had one of my reps send out a mass amount of letters not realizing your account
was included.
 
[redacted]
Resolutions Department Assistant Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
[redacted]
[redacted]
[redacted]

As far as we are concerned we assume we report correctly.  If you have something to dispute you need to submit to the bureaus what your dispute is.  A closed account does not necessarily mean it was paid on time while open.  You need to clarify as so far you cited a bureau we don't report to in your original complaint and are saying your account was closed which is not necessarily relevant to the process.  The bureaus with specifics are your resource for disputes.

To Whom It May Concern,We would be more than happy to credit the account for the time the customer has been without service. We are unable to reduce the rate for the time being, but again we would be more than happy to have the tech go to the home to install a cellular backup unit at no charge up front and only $10.00 more per month. This will allow the system to work now that the customer has removed they're home phone line. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

You must pay back balance and then we can repair the system.  We have  24 hour customer service.  We have never been contact to provide a call but are unable to do so now until back balance is paid.

The client sent in a cancellation letter in January 2018.  Current yearly term expires in August 2018.

We acquired this account from [redacted] in April 2015.  Monitoring was continued at that point.  I'm not sure why teh customer never was aware as we sent acquisition letter to them.  At any rate we will cancel the account and any obligations to it.  Please allow 30 days...

for the process to complete and ignore any correspondence recieved prior to that point.  Once closed neither party has any further obligation to the other.

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:This customer has already been informed via the State of [redacted] Attorney General that we are in absolutely no violation of any state statues whatsoever. We have already agreed via that platform to cancel this...

customers account early, which has already been done. Please close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

We have applied the credit of three months to the account, and Mr. [redacted] is aware.

ASSIGN TO [redacted]Miguel C[redacted]
 Id# [redacted]Acct# [redacted] Response to Complaint: [redacted] account was an acquisition we had acquired from [redacted]. His original agreement that was submitted to Safe Home was for $39.99 and a...

term of 36 months. [redacted] states that his signature was forged and the term was a lesser term than what we have. This is the company that also told him to cancel his services with us to than resign with them to add the wireless upgrade at no cost. Due to the cellular companies doing away with the 2g services and eliminating the towers in the client’s location, we had called [redacted] to inform of the change, in which Safe Home and the client are not at fault. Being said we offered to change his cell unit and panel at no charge with a resign of 60 months. If [redacted] doesn’t want to resign, we can also charge a one-time fee of $ 298.00 to upgrade the panel and cell unit. If not we can resign for a lesser term of 36 months and no out of pocket fees. Unfortunately we are unable to cancel his services and are willing to fix the issue with the communication on system.    Miguel C[redacted]Customer Service Manager Safe Home Security[redacted]Middletown, CT. 06457###-###-####[redacted]www.safehomesecurityinc.com

There was a service call completed on 04/30/15.  Client then calls in to schedule service on 11/23 and Alliance gave a hard date and time of 12/04 1-5 but client declined the service appointment. We will fix if client allows us to.

The customer received a service call in April ($89) and a new back up battery ($52).  She has no warranty coverage and these items are not included in our service, they cost the company money to provide them.  We offer a warranty service for $10 per month but this customer declined such...

service.  Eventually all these items were credited and the customer currently has no balance due until 10/2015.  The customer is under contract until January 2019 and cannot cancel without paying a 90% early termination fee.

Part was sent out and service was completed 11-17-15. Cost of part was covered and three months were credited. Any issue in the future, please contact Chris H[redacted] at ###-###-####

Complaint: [redacted]
I am rejecting this response because:The company states that the majority of communication I've had with them is through text message with the local dealer. This is untrue. I have contacted corporate customer service many times. I did text the dealer asking about moving my system. I was told that an installer would come out and remove my system and take it to my new house. This did not happen and I uninstalled the system myself. It is now reinstalled at my new home. I talked with customer service on several occasions, including during the first 72 hours I had the system. When the system was installed initially, I was told that a pet weighing less than 60 lbs. would not set off the alarm. However, my alarm could not be armed with my 19 lbs. dog at home without going off. I asked to have my service cancelled at the point. It was less than 48 hours after the initial installation. I was told I could not cancel. I then talked with my local dealer about cancelling, again within the first 72 hours, and was told that there was NO WAY to get out of the contract. They never informed me that I could simply submit my request in writing. It is my legal right to be able to cancel within the first 72 hours since this system was sold to me in my home. During the times I spoke to a customer service representative at their corporate office, I was treated rudely and no solutions were given. The most recent time I spoke with them, the rep informed me that the fact that the system doesn't work the way I was told is not their fault, but the fault of the manufacturer. They then told me that I am unwilling to accept their solution, which is to have a system that is much different than what I signed up for. One customer service rep told me I should be glad the system doesn't work the way I was told because, "wouldn't I want the alarm to go off if someone crawled into my house." It is a fact that a customer service representative did hang up me and that I was laughed at on the phone. I was advised to "just not pay your bill, it will only ruin your credit." This was their "solution" since I am unable to cancel. At 12:30 pm on June 3rd, I received a text message from the local dealer stating that they were looking in to what happened and that the owner of the company was looking in to it as well. I have text him several times since than about an update and he will not respond to me. The only acceptable solution for me at this point, since I cannot have the system they signed me up for, is for Safe Home Security to cancel my contract with out any penalty. I no longer wish to have their service. I am, however, unwilling to just stop paying my bill as they suggested and ruin my credit.
Sincerely,
[redacted]

Good morning [redacted],   I’m responding to [redacted] of our Revdex.com complaints # [redacted].   When this account was first installed there was nothing wrong with the equipment since all signals were verified through our central station.   On 9/10/14 our Customer...

Service Rep tried contacting the customer to schedule a service call but got customer’s voicemail instead.    On 10/30/14 a service call was scheduled for 11/10/14.  The tech arrived and had to call our office due to the customer screaming at him to remove the system off the wall.  Customer didn’t want service or for our tech to send signals at all.  Our Technical Manager told the tech to leave premise.   On 6/11/15 our Collection Rep got hold of customer due to having a past due amount and immediately started screaming at our rep.   We have tried several times to service the customer but we were unsuccessful.   The customer is not-in-rights to cancel and we are going to pursue our agreement.   Should you have any questions please feel free to contact me.   Thank you.

The account has been canceled, with no past balance due, per the custoers request.