Best Way Home Improvement

First of all, this account was and has never been discussed as a business account. If it were then it would have been set up for a business account. Second, the customer only requested a alarm and then added a smoke detector as a after thought. the smoke detector was set up in her kitchen, she later...

call in to have the smoke removed from her kitchen to her closed in garage, never once stated nor indicated that this is what was needed to pass a fire inspection. Third if this was for a business and needed to pass a fire inspection, why would it take over seven months to get a fire inspection and discover this is not what you needed to pass inspection. I don't know what when she conducted a fire inspection with the Fire Marshall, but I do know that if you trip the smoke that the fire department will be dispatched, But she stated that she call into the company to test the system, and that might be the reason that she was called back and the fire department not dispatched. Mrs. Herrington was never misled and understood that she had three business days to cancel this contract, not six or seven months. Safe Home Security and its reps, conducted itself in a professional manner from start to finish.   Lewis M[redacted]

Complaint: [redacted]
I am rejecting this response because again the company's response does nothing to redress the impact of their erroneous report to credit collection companies claiming that I owed their company money.  Their response states that they submitted a deletion, but that only admits that I do not owe them any outstanding balance.  My point is that I never owed them an outstanding balance and now my credit history looks like I did.  I should not be penalized for their mistake.  Writing to the credit companies won't cost them any money beyond the time it will take to send the letter and writing to correct their mistake is the right thing to do.  I stand by my request that they let any credit collection company know they made a mistake and my credit history should be cleared.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I can say this because after reading the reply, I contacted Mr. S[redacted] at Safe Home Security who personally set me up with [redacted] (their new servicing agent in the Minneapolis area).. [redacted] promptly scheduled a service call to fix my system. The tech arrived as scheduled and resolved the problem with my alarm system. Thank you for your help!
Sincerely,
[redacted]

To Whom It May Concern,[redacted] signed the contract stating she was aware and agreed to the terms of the contract, which includes the automatic renewal clause in line 3 of the contract. Additionally Safe Home Security has received no cancellation letter in regards to closing this...

account. If [redacted] is going into an assisted living facility or the home is being sold, we ask she forward documentation of that to our Customer Care Department at [redacted] Proof of this paperwork being received will allow the account to enter into an early cancellation with no money due. If documentation is not provided to the company, the account will remain open in accordance with the terms of the signed monitoring agreement. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The company never received a written request from the customer to have the account cancelled, so the account remained open. Because of this, the charges are valid, and a refund is not due. The company will, however, use this complaint as a written request to close the account, and do so immediately....

We have removed the customer's banking information so that they won't see any further charges. Any bills received beyond today's date (July 15th, 2015) are not owed. I ([redacted], Co-Director of the Customer Care Department) have confirmed this resolution with Ms. [redacted].

# [redacted] Spoke with [redacted] customer will be sending me proof of all the double billing plus proof of the buyout payment.  Once I receive this information I will set customer up for service to do a PMI.  Once technician confirms service call I will reimburse all the double...

billing moneCustomer agreed and will be sending me the request via-email.                 Gladysbell S[redacted] Payroll Manager Dealer Support Manager Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-####

Safe Home Security will honor Ms. [redacted]'s 36 month agreement dated March 13, 2012. A letter of cancellation is required at least 60 days prior to the expiration date. Due to a cancellation letter not being received at least 60 days prior to March 13, 2015, the agreement has renewed for another 12...

months and is scheduled to end March 13, 2016. A letter of cancellation has been received on December 4, 2015 and this agreement will expire on March 13, 2016.

[redacted] does not have the legal right to enter this customer into contract while they are currently in one with Safe Home Security. The customer needs to have [redacted] cancel their account. The customer may contact our customer service department at ###-###-#### to...

schedule service. This service call will be at no charge and will ensure that the alarm is in operating condition.

[redacted]  I will reschedule the appointment with you and will send out a different technician to fix the problem. I will call you shortly after I speak with the technician.   Respectfully,   Todd S[redacted] Dispatch Manager   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]

As we have already stated, there is nothing to show that the alarm system failed. We sent a licensed technician to inspect the system, and the report back was that the system is operational. While we understand the customer's frustration being broken into, there is no negligence on the part of Safe Home Security. We have to trust a licensed technician when he states it was operating correctly. There was no fault found or reported by the alarm system. We found the issue to be user error. We are sorry the customer was dissatisfied with wiring, as the sensors are all wireless. The only wires running is the A/C power wire that has no effect on the arming of the system. The customer did not make any complaints about service before that. There were no requests for service previously. In addition, the customer failed to test their system once a month as stated in their contract. If there was any dissatisfaction with the service, we would have been happy to fix it. The customer's alarm was reporting test signals weekly. The system was communicating properly throughout the customer's entire time with Safe Home Security. Despite the customer's claim that the system disarmed itself, we found the problem to be user error.  In addition, Safe Home Security is not responsible for losses that occur during a break in, especially if the alarm is found to be functioning properly. There will be no refund given to this customer.

Complaint: [redacted]
I am rejecting this response because:as I have previously stated,your business practices are deplorable. I can see we are getting no where, I want my money back and will accept nothing less.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  A letter of transfer was never received and were told by [redacted] that most of the notifications were returned without delivery.  Safe Home Security did not offer compensations nor were they able to supply service calls [redacted] said neither they nor Safe Homes Security had anyone in [redacted] to do such).  We had no service from May 25 when the system malfunctioned. I then opted for a buyout since they wouldn't accept my cancellation without the buyout.  
Sincerely,
[redacted]

To Whom it May Concern,We apologize if [redacted] felt her experience with one of our Subcontractors was less than pleasant. We have reached out to our California Field Manager, Christian C[redacted] He will personally be contacting her to service the equipment himself. Sincerely,Colin...

W[redacted]Corporate Account ManagerSafe Home Security

It's a contractual agreement you made for 60 months.  It's up to you how to proceed.  The company is not reposnisble for your obligations or to sign up your homes purchaser.  90% to term is written in the contract under early termination and the amount due is $687.38

This account is not able to be canceled at this time. A five year contract is in place until March 17, 2019.

To Whom it May Concern,Mr. [redacted] and a representative came to an agreement in September of 2015. An erroneous charge was entered onto the [redacted]'s account which took away from the credits that were put on the account. Since this complaint was made, Mr. [redacted] and myself have spoken and resolved all...

issues. All credit's have been put on the account as requested and the customer is happy with the outcome.Please close this complaint as resolved.Respectfully,Colin [redacted]Corporate Account Manager

This account was cancelled June 20th.  There is no further obligation of either party.

Complaint: [redacted]
I am rejecting this response because:  the tech came out today and is going to come back in a few weeks to take care of everything.  the tech assessed everything and I'm going to wait for the job to be complete to write back in.  I did speak with SHS today and they will continue to email me for communication
Sincerely,
[redacted]

Have made numerous attempts to contact customer to service system, with no reply back. Customer has an outstanding balance of 509..00 plus late and finance, which can be reviewed when customer calls us. They also disconnected the phone line to the system and is only working locally . Any questions...

or concerns can be directed to [redacted] at [redacted].

Complaint: [redacted]
I am rejecting this response...

because: I asked this company to repair this system numerous times, they never would come repair. I stated to them if they couldn't come and fix it I cannot use your services and I would send them the unit back. It was returned to them certified return receipt. I was also told I would receive a contract I never received one. I have never been lied to and disrespected by any company that I pay for their services. I do not want this company in  my home. Their customer service, inattentiveness and their continual rudeness I cannot tolerate.I want them to leave me alone and void  said contract. I also want them to remove the hard hit on my credit report.
Sincerely,
[redacted]