Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
  I wanted to let you know the issue has been resolved. Later on Friday 2/17 I requested to speak to the CEO. That's when the very people who keep telling me was no appointment until 2/25 called back with 2 appointments. Finally the tech showed up on Monday 2/20 to correct the issue.   I still would like to end my contract which ends in May.   Thank you!
[redacted]

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:This customer did not inform anyone in anyway that they had moved from the home. They simple expected the account to shut off when they moved. They did not alert anyone at our company, nor did they follow the terms of...

the agreement and send a letter of cancellation. We will accept this "complaint" as a letter of cancellation. We will process the account for cancellation and be closing the account. Please let this serve as formal confirmation of cancellation. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Account #: [redacted]
[redacted]
[redacted]
Dear Mrs. / Mr. [redacted],
I am writing in reference to a service call that was scheduled for March 2nd, but was missed. I have attempted several times to contact you to reset this appointment but I have not been able to reach you. It is important that you give me a call as soon as possible so that I can reset the appointment and make sure you get the service you need.
I can be reached at ###-###-####, extension [redacted].
Thank you,
Gregory M[redacted]
Customer Service Specialist
###-###-#### ex- [redacted]

Complaint: [redacted]I am rejecting this...

response because:
I don’t agree with this company, I tried to get in tem the touch with this company during my free trial to inform them that we couldn’t arm the system, never got an answer from this company. I call this company again to find out how to arm this system using our cell phones again no answer This  system has not work since it was install in my home, we couldn’t  alarm the system /the system has never been alarm so how are they to  charge us for monitoring when system couldn’t be alarm? I’m a disable person Its to my benefit to have system working This company has no concern for  disable people or their customers.Sincerely,[redacted] [redacted]

This account has been canceled per request.

COMPLAINT [redacted]
 
We have since serviced this system and made sure this system
was fully functional. We also made sure it was fully charged and at full
capacity battery wise. We will call back and follow up as well to make sure
customer is fully satisfied. Please close out this complaint.
 
JEVAUN P[redacted]
Resolutions Department Corporate Manager
 
Safe Home Security
[redacted]
Middletown, CT. 06457
###-###-####

We attempted to service this past month but the customer told teh tech it was too late in teh evening and he would reschedule.  If the customer calls to schedule service before 1/15/16 we will wipe back balance and send tech.  We are not cancelling or refunding as system worked.

Complaint: [redacted]
I am rejecting this response because:
It is inaccurate and portrays the business in a reputable manner which THIS customer HAS NOT experienced.  They allege "fair" resolutions being offered which have, in fact, been patsy-offers:  they offered to switch service to another house as an estimated value of $199, however the house they offer to move service to IS already on their service and the second house our family was bamboozeled into signing a 5-year coverage contract for.  The contract is legal and binding -  therefore, the only modification would be made by the company and the consumer coming agreed on terms.  The consumer has asked modification to allow departure from service (which has not been used since mother moved in with dimentia) from 5-years to 4-years, by allowing the PRE-PAID for the YEAR amount to conclude the contract.  The company sales rep badgered elderly client (mom) into signing the 5-year contract by calling daily and threatening her with her house not being safe if she failed to sign.  The company also offered for a tech to review the system at MY house, which is the only one still under contract, as we sold mom's house, provided the HUD statement, and finally were able to stop paying for TWO systems which we don't use because they are too confusing to mom and the home healthcare folks who are always at the house..... no fear of break-ins when there are people at the house 24-7. SO -  I will send my letter of DO NOT AUTOMATICALLY re-SIGN ME UP FOR A LONGER SERVICE OBLIGATION in April 2017 when I pay for my service (THAT I DON't USE) a year in advance.  I will take a picture of the check, the letter, and retain the cancelled check for future legal recourse should this corrupt company continue to charge me AFTER my 5-year contract naturally expires August 3, 2018, as suggested by SO MANY DISSATISFIED CUSTOMERS on Revdex.com complaints and social media.This complaint is NOT resolved - I will continue to voice my displeasure as a First Amendment right to my American Citizenship.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  When we moved, Safe Home Security is the company who moved us to our new address.  They then billed us for both addresses until for 4 months while we attempted to contact someone within the company who took the time to understand that we only had one alarm system.   The "new" address they had on record was in another state where we have never even visited.  We have never been late with a payment, but they always had bad service.  This last difficulty was the last straw!  The representative told my husband that we had never been hooked up into the system at this address.  We've been here for 11 months.  I would be satisfied with a refund from those months and a discontinuation of relationship with this company.  I do have a lawyer on hold if this does not resolve the issue.
Sincerely,
[redacted]

It was brought to our
attention that [redacted] has filed a complaint against Safe Home Security
Inc because of service issues.
 
The customer contacted the
office on 1/23/18 stating that she had a break in and that her glass break
sensors did not go off, so the monitoring station...

never notified her.  A
service appointment was scheduled in which the customer contacted us to cancel
the appointment due to her work schedule and we were willing to
reschedule.  Since then, the customer sent in a complaint and wanted her
service terminated.
 
The customer is currently
being monitored and we have set a service work order.  We are more than willing
to coordinate the service around her schedule but we are not cancelling the
customer’s account.   ###-###-####   Greg ext. 1[redacted]

To Whom It May Concern,In regards to the complaint against National Protection:The information and the length of time the customer is making claims about differ highly from the facts. The customer called in June of 2016 for service. A service call was unable to be set at that moment and she was...

followed up with the following week to set a service call. There were 3 voice mails left over 3 days by a representative attempting to schedule the requested service call. Company policy is to send a letter after 3 voice mails have been left in an attempt to schedule service. The letter was sent at the end of June of 2016. The customer was then reached out to again in August. She informed the rep she spoke with that she had already signed up with a new company. The customer then put a stop payment on her account in order for us to not collect money that was owed. The customer did not send a cancellation letter as the contract states in order to end her contract. The customer stopped payments and did not answer phone calls. The customer refused to pay until recently. This customer was given a reduced amount to pay, after some late and finance charges were removed from the account. There is no money to be refunded, as the customer simply paid the term of the contract they signed. Please close this complaint. There is nothing further to be discussed in this matter. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] We are willing to close this complaint out but not without the Revdex.com knowing that parts of Safe Home Security's claims were blatantly false.  They did have a written correspondence from us because one of the people I talked to said it was there.  Then when I called I talked to somebody that called himself "Jerry" although I don't think that was his real name because he told me to email him a copy of the sale of our house in Idaho and the email address went to a Richard.  I very quickly sent the copy of the sale of the house in Idaho, so that was not correct in their letter.  They said they tried to contact us by phone and left messages on our machine.  We did not even have that phone number anymore after we left Id.  When I told them that the gentleman who sold us the security system didn't tell us anything about a written letter 60 days before we wanted to cancel it nor did the person I called and they just said they were sorry about that.  All of the security companies that I know of don't require anything like this.  They unequivently   NEVER mentioned a renewal after a certain period of time.  I looked on line for complaints about this company and found 196.  They all dealt with the company not refunding their money or continuing to charge them for another year.  Some put a stop payment on the withdrawals and Safe Home sent them to collections, which gave them a bad credit rating.  No wonder it is not accredited by the Revdex.com.  Buyer beware!

To Whom it May Concern,[redacted] was mailed correspondence in regards to the transfer of companies in March of 2016. Additionally, we contacted the main premise number and left a voicemail requesting a call back, which was not returned. We have attempted to reach out to [redacted] over the...

last few days to schedule a service call. He has not answered the phone or returned any calls.We ask that [redacted] review the terms of his contract as he opted to not purchase a warranty with his system. Therefore there is the normal charge for service. Additionally, in [redacted] contract it states [redacted] is obligated to test and maintain his alarm equipment. He has failed to do so. That does not release him from his agreement. If [redacted] would like service of his equipment, Safe Home Security will offer a one time no charge service call ($89 per initial visit, $89 per hour). If found parts are damaged due to user error, [redacted] will need to pay to have those parts replaced. If any errors are found due to defective parts, those will be replaced at no charge. If [redacted] chooses not to accept our offer, a buyout of $1919.52 is required to close his account due to his contractual obligation. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: my Mother who is 80 years old and now in a nursing home did not remember she had ordered the product or understood she would be charged $34.95 every month that she had the device. As I mentioned she was hospitalized in late May, around the time your company sent the device and it was never opened or activated. Therefore, we feel she should be reimbursed, as no one in the family even knew the product was delivered or at her home, and by charging an elderly, sick woman who did not even remember ordering your product, your company took advantage by continuing to charge her, after explaining the situation, which does not reflect good business customer service towards your customers. We would appreciate you returning 3 months of charges of $34.95 to my mother's credit card, ending in [redacted] in the amount of $104.85 to [redacted] She needs this money as now she is living in a nursing facility and was not aware you had been charging her all these months. I believe you charged her more than we are asking for in reimbursement, so think this is a fair and reasonable request. Thank you.(Revdex.com, I will be glad to provide bank statements showing these automatic debit transactions by this company of $34.95 on my Mom's checking account, while she was hopitalized and ill the past several months) 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not rejecting offer. As soon as I receive check I will close out this issue with Safe Home and Revdex.com
Sincerely,

[redacted]

Our client was approached by another security company, tortuous interference is illegal.We can switch them back at no cost, or the new company can buyout the balance of $550.00.I reached out to Our client today, and left a voice mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not what I really want I feel I really have no choice but to accept it assuming that my system will be at least functional.  I have received the two new sensors however they will not be installed until next Thursday due to the company's delay in sending them to me.  I was told they would be shipped out overnight to meet the appoint I had set with the installer for last Tuesday.  They did not arrive here until Wednesday so my next opportunity to be home for them to come is next Thursday.  So I guess my acceptance is conditional based on the assumption that the sensors will be installed and the system will be functional.  As soon as my system is operational I will be sending in my letter to cancel my service when the contract expires.  I will be sure to send it certified with return receipt requested as I do not trust this company.  They did give me four months free but I don't feel like that really compensates me for all my wasted time and effort dealing with them.  Their customer service is horrible and I can't wait to be rid of them.  I still feel like the inducement that I was offered to sign a 5 year contract was not what I received and I fail to see how they can hold me to my end of the bargain but fail to live up to their end of the deal.  I presume it is the resources of the giant company versus the consumer with limited resources.  I have wasted enough time and lost enough sleep over this to continue to fight with this arrogant company.  I thought by filing a complain that I would have an advocate but it is not what I expected it to be.  The only thing that I gained was that at least they finally contacted me to resolve the outstanding issue to hopefully get the system functional.
Sincerely,
[redacted]

[redacted]:I do apologize for the way this transaction was handled. One of the easiest things to do is to be able to program a key fob. The fact that the technician knew that he had to bring the fobs and not have them is inexcusable. I addition he did not have the correct equipment to actually...

program the fobs. For all these issues I apologize again. I now have you rescheduled for 9/12/2015, Saturday for 9 AM with a different technician. I know you have waited a long time for for these key fobs to be programmed, but I can assure you that they will be done correctly on the 9/12. For your total inconvenience I would like to offer you two months credit and hope that after we program your fobs that you will not have any service issues in the future. Respectfully,Todd S[redacted]Disptach Manager[redacted] [redacted]

The clients total rate is $45.99 a month.  The State of CT requires 6.35% sales tax.  Total payment is $48.92.  There are no hidden fees.

We did service this customer who has no service plan with us, and customer upset of the service charge. We offered to waive the fees and sent out a cell backup unit free on charge (199.99) and when if arrived would install to get system working. Customer told us that he was going with another...

company and we again explained the agreement in which he signed on 6-2-12 for five years. He sent in a cancel letter and a letter to the president complaining about service, which he has no plan with us to service. We again called and offered to clear his past balance and get the system working and he refused. His answer was to have the president of company hand write an apology to him and install a new system with five plus cameras and give him 20 years of free service, which is extremely unreasonable. We stand by our original offer to fix his system and he still has the cell backup unit which cost 200 dollars. He has paid ten of the sixty month and will be held to for full his agreement. Contact person is [redacted] at [redacted]