Best Way Home Improvement

The customer technically owes more year because the cancel letter was not within days of the renewal date. However, in the interest of outstanding customer service and because of the years the customer has been with us we will cancel without further obligation. Please allow days
for the process to complete and ignore any correspondence recieved prior to then. Please do not reject this prior to allowing days to elapse. This serves as written notification of our intention and result and we will not be sending additional letters, etc. Neither party will have any further obligation to the other

All clients are reported monthly If it's late on a given month it is reported as such This is typical of any creditor A client has the right to dispute white the credit bureau if they feel something is incorrect

Complaint: ***
I am rejecting this response
because: The appointment to repair was made for December 4, 2015, but no one showed up for the repair nor did anyone call to cancel or re-scheduleWhen I called to find out why the tech failed to show up, the voicemails were not returned, It was then that I cancelled my contract with them
Sincerely,
*** ***

To Whom It May Concern, If the customer's wish is to close this account, we would be more than happy to oblige that requestAlthough we feel after listening to the customer's problems and complaints, that we are doing the customer a dis-service by closing the accountIt seems this customer has just wanted a completely working system, and cancelling the account does not provide that. If the customer is willing, as a sign of good faith, we will send a tech to the home at no charge to check the systemWe will also give the customer the months of service they are claimingThis will not require them to sign a new contractHopefully, it can be the beginning of mending this relationship. We look forward to the customer's response in this matter. Sincerely, Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because:I've made an effort to try and find a solution with the company, but to no availThe final attempt was Friday, January 27thI was supposed to receive a call from Customer Service Director Kristopher V*** for us to discuss optionsWe scheduled for him to call me after 2pm on 1/27/(email can be provided if needed)Yet, once again, I received no phone call, no reach out, and not even an emailThis was the second time I was supposed to speak with him about pursuing options to make up for the service I've received thus far.At this point, I have no further interest in exploring any options with the company except for a refund for all payments since November and immediate cancellation of my contract with no further payments or obligation to the companyThe customer service is an absolute zero and they have no action behind their wordsI cannot trust a company to provide security when it cannot provide a simple follow-up
Sincerely,
*** ***

There is a call scheduled for the 13th As far as the DVR goes those are add ons and they are not covered under warranty

Not really sure what your looking for here. Your customer record was created in January so long before February 13th. All clients are credit pulled and reported monthly. You cannot be a customer without this

Complaint: ***
I am rejecting this response because:Good morning, in reply to the Message below: To whom concerned, the documents in the reply you gave is correctThis CONTRACT was NEVER given to me by your TECH...I asked him several times for MY COPYThis copy you sent is the first time seeing itI'm upset at his action and he also give me a Business Card of a company that he Previously worked for...I also told him to bring me my copy....I believe this was INTENUAL so I couldn't read that contractI'm also upset at the statement you said about trying to contact me to handle this problemI'm prepared to SHOW ALL CALLS COMING in and from my PHONE, TO YOU and FROM YOUI even called and spoke to CRAIG A*** about the contract, wish he stated that NO CONTRACT was there, this was around the 11thI even sent him a message and PHOTO on his PHONE via TEXT....my phone records will show that you're not being HONEST about the situation....provide me with your PHONE NUMBERS PLEASE that you USED to CALL MEBusiness must NOT be up to par, that you would SWINDLE and use other means to TRAP CLIENTS
Sincerely,
*** ***

The terms of the agreement are in boldThe agreement is scheduled to expire on August 23, 2016.-Justin

Complaint: ***
I am rejecting this response because: the number is never answered by a real personI have left numerous messagesNone
are returned I left another message yesterday with your collections dept and still have not heard backToday I received another bill in the mail for qtrs of servicesDespite being informed months ago that the home was sold, So now my bill is doubleI would like proof in writing that my acct is closed and the charges have been removed.
Sincerely,
*** ***

Safe Home Security has agreed to cancel this account without penaltyThe contract has been and canceled and is considered paid in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI, however am disappointed that the Company couldn't respond to me directlySubmission to Revdex.com was the only way I received any information Thanks to Revdex.com for clarity. This Business has never responded to any of my e-mailsIn the future, I will not do business with this company or its affiliates.
Sincerely,
*** ***

Safe Home Security does not have a customer in our data base with this name address or either phone number givenPlease provide an account number or oyher information to help us locate the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The client is under a contract that expires in September 2017. At any time she may send in a cancel letter and pay the final balance due

Client ID *** Safe Home Security In response to the client’s complaint, the client was offered a buyout amount of $due to the delinquency of the accountWe offered this buyout with late and
finance fees waivedThe total would have been $with late and finance fees includedThe client was given a choice between paying the buyout amount of $2149.29, or resigning for the amount of $and we would provide amnesty to the remaining balanceClient chose to pay the buyoutThere is no refund Jevaun P*** Resolutions Department Manager Safe Home Security Middle StMiddletown, CT###-###-#### ***

The account has sent to be cancelled. No further obligation is due

We have no relationship with this gentleman of any kind. In terms of the previous owner we have submitted a request to the monitoring center to stop monitoring

We do not have a billing system to accommodate your need. You are paying with a draft now so could your payment be made either the 5th or 17th of each month ? We can accommodate that but it does require you to go back on auto draft. We do not bill monthly for paper bill customers so the only other option would be for you to continue quarterly billing and budget it that way

To Whom It May Concern,This customer and his wife have both called on several separate occasionsThe customer is claiming incompetence, yet the customer is the one who went with a new security company while under contract with us.There is no further information that is needed to be providedThe customer is currently in contract until 5/27/The account is currently past due as it has not been paid for since OctoberWe are willing to waive and reduce some of the late and finance charges, bounce fee's, and missed payment fee's associated with the account. Please close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security