Best Way Home Improvement

You read his reply and I don't agree with his decision that my power of attorney is not valid and the representative of his product Use obtained my mother's credit card without her authorization on the ducument Gary states isI ting contract. I do not accept their decision

We have been trying to get hold of customer regarding the buyout Gladysbell S*** Payroll & Dealer Support Manager Safe Home Security Sebethe DrCromwell, CT###-###-#### ###-###-#### Credit Line mailto:[email protected]
www.safehomesecurityinc.com

At the time of the sale, we do a confirmation call with the customer regarding the basic terms of their agreement and to inform them if they are monitored by another company that we are not affiliated with that company and they need to cancel their agreement
I have attached a copy of the signed 2nd confirmation where customer is stating that they are with *** and they in fact have already cancelled,
For those reasons our sales rep gave customer (6) free months and if there is any remaining balance we will refund customer that amountAll this is explained to the customer during 2nd confirmation, "do you have any deferred payment?, do you know how deferred payment works?" We explain to the customer that if there is any balance left AFTER the free (6) months are over they need to email, mail, or fax over to us a BUYOUT LETTER that the customer needs to request from previous monitoring company
In 10/20/customer contacted sales rep to let him know that he was still being billed and sales rep advised customer to stop payment so that *** would't be able to bill them anymoreWhether the customer did that or not it is not our responsibility
As far as customers concerns about the affiliation of Global Alarm Protection and SG/SHS, GAP is an authorized dealer for Safeguard America/SHSWho we are NOT affiliated with is the customers previous monitoring company, ***, and for those reason we cannot cancel or payoff anything directly with ***, the only thing we can do is refund customer
As far as any technical problems with the alarm system we will call customer and schedule for a tech to go out there immediately
I’m responding to Revdex.com complaint # *** *** & *** ***
I have contacted our dealer in reference to this issue
Below is their response to the Revdex.com
Thank you
Gladysbell S***
Dealer Support Manager
Payroll Manager
Safe Home Security
** *** ***
***, CT*** ###-###-####

I called mine and left message
Customer was not drafted any moniesTech completed ticket but did not goIt billed customerWe already issued credit
I will continue to call customer
Mike T***
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto:*** *** ***Inc/13984***

A letter of cancellation was received on 9-24-and the last two months of payments were disputed by the customerAlthough technically two months are owed, we agreeing to cancel this account without penalty

Complaint: ***
I am rejecting this response because:we did not sign a new contract used the service for yearscontract was up the bill is now over dollars because of woul latet fees added every monthafter years it just automatic started a new contract without notification this would happensomeone called and asked if we wanted to renew and we said noso we thougth that was the last of that.they also mailed a new contract we did not sign itafter all of this then they tell us it automatic renewsafter three years .why didn"t they say it renews automatic when they calledwhy did they send a new contract if it renews automatici get calls every day four or five times a day on my land line and cell phone being harass day after dayafter asking them not to call .the alarm equipment would activate in mildle of the night and you don"t know what is going onthey would tell you the police was dispatched and no alarm would go off.
Sincerely,
*** ***

The motion sensor is still malfunctioning on my security system, unable to set alarm
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

The compaintant is not responsible for this account. She was contacted because she was on teh call list with her ex husbands last name. She is not on the account title, nor is she being billed or held to any agreement. We have removed her from the call list now as well

To Whom It May Concern,In regards to the complaint against National Protective:We have closed this customer's account per their requestNo further obligation is required by this customer. Please let this serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account
ManagerSafe Home Security

I spoke with Mr***-***'s niece and explained to her that her uncle is responsible for the agreement he signedMr***-*** doesn't have someone who is overseeing him ( Power of Attorney ), and he is not deemed as incapacitatedClient has been with Safe Home Security since and now stating that they had another companyClient must be able to submit proof that they were with another company previously before we came along and signed the client up with usWithout these proper documents, client must complete and is still obligated to the agreement he signed

To Whom It May Concern,We are processing the cancellation of *** *** accountThere is no further action due on the customer's end as the account has a zero balance and has been paid up to date. The account will be reported to the Credit Bureau as paid on time in full, and closed with a
zero balance. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because: The situation is not resolvedA service call has not been set up .I am paying for something that is not working properlyWhat good is it to have a camera that is supposed
to record and playback and it does notI'm still paying and expected to pay even though it is not functioning properly?
Sincerely,
*** ***

To Whom It May Concern,As this customer stated in the most recent response, the issues have been rectified and the customer is remaining a customer. Please close this complaint as satisfactory. Sincerely,*** ***
*** *** ***
*** *** ***

Complaint: ***
I am rejecting this response because: The key pad &
cellular equipment was installed incorrectly by Safe Home Security and never worked with monitoring my home, so not sure why they say it is my equipment & responsibility? The main issue and why I do not feel I should no longer pay on this contract is because their security monitoring system did NOT work, so I paid for a service I never received and is a breach of contract on their partI am only requesting they let me out of my contract early, since their monitoring system never worked. I'm not asking for repayment of the last years+ I paid for a service that I never received, but if they do not want to release me from this contract than my next step is possibly legal action.
Sincerely,
*** ***

The salesman has spoken with the customer and set an appointment for the addtional camera equipment to be installed

To Whom It May Concern,Several representatives have attempted to work with *** *** to remedy the situation she is making this complaint aboutShe has been offered upgrades to her system at no charge, which she has refused. If *** *** is unwilling to accept our offers of upgrading her
security system, Safe Home Security will accept this "complaint" as a letter of cancellationWe will process the cancellation within days of today's date. There are no refunds due at this time. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The customer willfully paid the buyout due to cancel the contract. It is not going to be refunded. Service is always available by calling teh number and scheduling a technician visit. This is entirely the customers responsibility to schedule. The account has been sent to
our cancellation department and no further obligation is due of either party

We apologize that a sooner appointment was not available when you spoke to the service writerWe would never purposely make a customer waitThere would be no reason to do thatIf the customer wishes, we can schedule a service call and they would be promised the next available time slot

We spoke in detail to the clients daughter. The system is a year old and there were no previous complaints. We offered a reduced buyout of $which is our breakeven on the contract or we will fix system, give new medical pendants and client will honor remainder of the
agreement

Revdex.com
ACCOUNT ***
Customer has been contacted and offered to have his system
activated at no cost*** *** accepted the offer and we have scheduled a technician
to service his equipment
Corsiva">Anthony G***
Customer Service Manager
Safe Home Security
*** *** ***
Middletown CT
###-###-####