Best Way Home Improvement

Complaint: ***I am rejecting this response because as I mentioned before there must be consideration for a contract to be inforcible The monitoring ceased in March so they were no longer providing a serviceBy continuing to draft my account they received funds without providing a service They drafted the contract and I was not aware of any responsibilities on my behalf They failed to monitor and did not tell me of any problems There willful neglect in not installing my garage monitor is gross negligence If they continue to demand payment for services not received (which not providing the service costs them nothing) then I will also file a complaint with the FTC and the Ohio Attorney General's office They are simple online forms They I am sure would be interested in the previous litigation which they lost
I am rejecting this response because:
Sincerely,
*** ***

***
We cannot address a year old sales practice issue that a customer never brought up in a timely manner. We purchase these accounts through a dealer network, provide customers adequate time to address issues and then we have no further recourse. I'm sorry but we please see our previous response for options

To Whom It May Concern,We have reached out to *** *** *ia telephoneSafe Home Security has agreed to close *** *** account at the end of his month per his request. No further obligation is required on the customer's end. We ask that The Revdex.com close this complaint as
resolved and satisfactory. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom it May Concern,Please see attached correspondence on company letterhead stating *** *** account will be closed as of April 30th, per their requestAdditionally the letter also states there is no further payment obligation on the account and the Power's payment information has been deleted from our database.We ask The Revdex.com to close this complaint as resolved.Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom it May Concern,The reason *** *** account has not been closed is because she did not send a cancellation letter in the required time frameBecause of the issues *** has claimed to have had, Safe Home Security will be closing her account. Please let this serve as
formal confirmation of cancellationNo further money is due on the account. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because: I have given you all her information twice!!!! Her name is *** *** and her address is 2*** *** *** Hollywood ** ***, and her phone number is ###-###-####I expect a response immediately regarding the closing of her accountI will contact the AG in both Connecticut and FloridaI am aware of the lawsuit filed against your company in regards to your shady business practicesI also know you lost the suit bc you are a shady company! I WANT HER ACCOUNT CLOSED IMMEDIATELY!!!!!!!!
Sincerely,
*** ***

SPOKE TO CLIENT YESTERDAY, ORDERED PARTS MADE SERVICE TICKET JUST WAITING FOR *** *** TO CONTACT CLIENT FOR ACTUAL SERVICE DATE, CLIENT REQUESTING ANYDAY IN AFTERNOON…SHANE *** *** ***…

Please see our original response as to when this agreement will be expiring

To Whom It May Concern,If the customer had marked her calendar correctly and sent the cancellation letter at any point in the years and months leading up to expiration, the account would have closedThe customer did not send her cancellation letter until months after the accounts expiration dateEntering the account into the year renewal phase. We have explained our stance on this matter previously. We have no further findings on this matter. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com Complaint Id# *** Should be assigned to Safe home Monitoring. *** *** ***
*** *** *** ***
*** *** *** Revdex.com Response: Client called in on 6/2/to ask about our wireless device we offerShe wants the upgrade at no cost and threatened to go to
another company since they offer it at a better rateThe client is responsible of having a phone line so the system can communicate with the central station and they disconnected the line since their phone was buzzingOur guidelines for this different type of monitoring is a rate increase of $ and no money down with a resign of months, our minimum termI am willing to do the $ increase without extending the agreementThe client has a remaining of months Miguel C*** Customer Service Manager Safe Home Security *** *** *** Middletown, CT###-###-#### ***

This complaint was assigned to Safe Home Security Inc The customer’s account has been credited and service is set for 8/14/17. I will follow up with the customer once service is completedGreg *** *** *** Gregory M*** Customer Service Manager Safe Home Security Middle StMiddletown, CT*** ***
*** > Christine W*** Accounting Safe Home Security Middle Street Middletown, CT *** ***

Complaint: ***
I am rejecting this response because:in my contract that I sign there is no mention of taxI was told that everything is
included in the price which is $Why am I getting charge for warranty and processing feeThe bill I received is $and change and not the $and as they mention
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me--presuming they follow through as indicated in the e-mail
Sincerely,
*** ***

WE AT SAFE HOME SECURITY HAVE REVIEWED COMPLAINT AND WILL BE CLOSING OUT THIS ACCOUNT EFFECTIVE TODAY

The client has agreed to a warranty and his problem is resolved

David m*** said it will be free for days if u so did hear the record message! I have talked to my new alarm company and they will be paying the pay off so I won't have to deal with this scam company and everybody beware of this company Just for your information I stick too not sighing a contract for a repair that was done to the sensor which suppose be your equipment still! I will be file a complaint with the attorney general about this company!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

An E-Oscar report is being performed to remove any negative reporting to the credit bureaus and there is no money due on the accountIt has been closed with a zero balance

I (*** ***, Co-Director of the Customer Care Dept.) have attempted to contact the customer in order to find a resolution that sees the customer retaining their alarm services though us, as well as waiving all costs involved with the alarm

Complaint: ***
I am rejecting this response because: I received a call at 3:17pm CST from ###-###-#### and answeredNo one was on the other lineI hung up and called back immediately at 3:17pmA customer
service rep said that she was going to put me on hold and transfer me to Karen C*** The customer service representative came back on the line and said that Karen could not pull up my account and would call back in 5-minutesI waited minutes and called Karen back at ###-###-####She did not answer and I left a message with my phone number and name
Sincerely,
Edna Cozart

** *** AS PER OUR CONVERSATION ON 5/31/YOUR AFGREEMENT WILL BE CHANGED TO MONTHS AND YOU CAN PAY THE BUYOUT\
THANK YOU
Salvatore *** Resolutions Department Manager
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto*** *** ***