Best Way Home Improvement

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Thats an inadequate response that is not acceptedThats strange because I received a call from a telephone number *** who identified himself as *** ***He called to solicit security monitoring for my residence the day before my credit inquiory on June 1st at 8:pmI will continue to file a dispute with my credit buearu as you sugestedAnd a formal one with the better buisness buearu again

The customer signed an electronic agreement on 3/28/to upgrade their warranty to cover battery coverageThe email address used for the electronic signature matches the email address we have on file for the customerIf the customer believes this was fraudulent activity, we suggest he contact his
local police department to file a report for identity theftThe renewal agreement will expire on 2/1/If the customer has any other problems with the service, we urge them to contact our Customer Service Department at ###-###-#### Thank You *** *** Customer Service Director Safe Home Security ** *** ***
*** *** *** ###-###-#### ***
***
***

Negative... Just checked your signals and they were coming through until December 20, you can verify with teh monitoring center yourself. We never disconiued service until that point for non payment

This account entered into an agreement on July 8, for a period of monthsThis account will remain active under the terms of this current agreement

My apologies in regards to my response yesterday as I was under the impression that it was from a different company In regards to this however, I spoke with two employees, one of them...***, I spoke to twice stating that I was/did sell my house on *** ***..all of this prior to May In regards to the actual written documentation, I was unable to get that information until April 30th upon the sale of the house It was immediately put in the mail Again, the employees were notified on more than one occassion..PRIOR to May that the house was sold The dates on the paperwork state that the house was sold on April 30...regardless of the date you received everything Your employees knew about the issue prior to the said date, the paperwork has the appropriate dates, yet you are still contesting the date upon which you received everything...considering it still had the date of April 30th on it I think this is another way for your company to scam people out of money rather than be respectful and see that all of the necessary paperwork was submitted with appropriate dates I do not think refunding is too much to ask considering all of the paperwork was properly dates and sent in on time
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

There is no additional information we can use from the rejection. Please see our previous response

To Whom It May Concern,Safe Home Security is in position of recorded phone calls confirming *** ***'s agreement to the Identity Theft PackageAs far as the monitoring agreement for security, if *** ***'s new company is willing to pay off the current monitoring agreement, Safe Home will accept a buyout of $714.87.We ask The Revdex.com to close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Client signed year agreement in February 2016, not in rights to cancel. Continue with service or pay buyout

The client signed a year agreement in September There is an early termination buyout clause in section of your contract If a client sells a home the buyout is 90% due to term Please contact Karen C*** at ###-###-#### to discuss your options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI would like to use this complaint as a way to cancel the accountI have NOT received phone callS on reference to my accountI received one a few months agoI HAVE NOT signed an extension on the contract since it was installedPlease cancel the accountThank you
Sincerely,
*** ***

The contract renews annually for one year termsIt is not month to month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with one exception I will not pay the January 5th payment as I owe nothing based on the contract They received the documentation of proof of sale in December because it wasn't until I called their customer service in November about why my contract had still not been cancelled in August that I was told they needed the aforementioned proof of sale It does not stipulate this in the contract to begin with They did not send a letter or anything else after receiving the cancellation request in August so I found this out when I called The representative told me over the phone that I had to submit proof of sale, despite the fact that it does not state this in the contract I should not be held liable for any further payments at all
Sincerely,
*** ***

To Whom It May Concern,The information provided in this complaint differs highly from the factsThe customer entered into a month agreement in June of The customer signed and acknowledged the year automatic renewal clause in that contract as well. *** *** was NOT sold the
account by Jeremy as stated in the complaintJeremy is a member of the internal Collections DepartmentHis sole job is to collect past due monies on accounts. Jeremy was not employed with the company in 2011, therefore was not able to sell *** *** a system/agreement. *** *** did not send a cancellation at the end of term in May or JuneShe sent a cancellation letter with a post mark date on the envelope of August 30th, That letter was received by Safe Home Security September 6th, At that point *** *** had not paid the company since July. *** *** has spoken to several members of our Customer Service Department as well as Jeremy from CollectionsShe has been explained all the information we have just provided several timesShe began to accept resolution to this matter at the end of September, until she decided to sign up with a new companyAt that point she was again explained her obligation, offered a resolution, and given a monetary figure to close, which she acknowledged. The customer has been offered a reduced amount to close at $to closeThe customer is claiming they have mailed one payment of $39.99(not yet received), making the amount owed to close $382.24.Sincerely,Colin WalshCorporate Account ManagerSafe Home Security

We are not showing a delinquent reporting for this account, and it is also past the year mark that we normally reportWe wish the customer simply gave us a call and gave us a chance to rectify instead of a Revdex.com complaintHad the customer called us, we may have been able to offer a solution when
the problem occurredThe customer can dispute the error through their credit bureauWe only report for seven years, so anything from SHS should not be showing on their report

Complaint: ***
I am rejecting this response because:we did not
open an account in it was I have a bunch of letters for them that I can provide just not sure how to attach to this responseThey send me a letter once a month from safe home security.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meAfter speaking with *** with Safe Home Security she assured me that there was no balance owed, she stated that she would be submitting a correction to the credit agencies
Sincerely,
*** ***

To Whom it May Concern,The company is willing to accept a payment of $to close *** *** account. A copy of her agreement and an invoice has been mailed per the customer's request.I ask if MsLieberman has any questions she contact's myself directly at *** *** *** *** *** Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because: An appointment has been made but the work has not yet been performed. I have been informed I will be provided with some form of restitution, but as that conversation has not occurred yet either I do not consider this complaint resolved.
Sincerely,
*** ***

This account will remain open under the current terms of the customer's agreement

It is illegal for another company to enter a customer into a contract while they are already in an existing contractThis is known as "tortious interference" and Guardian is not legally able to hold this customer to their contract.Safeguard will not cancel this contract and a refund of any amount is impractical