Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am still waiting for someone from the company to show up for the August repair appointment and here we are in to OctoberThe "senior account manager" had promised to call back that day in September with a service appointment, but never calledStill waiting for the service appointment call!! This is not the first time I have had issues with getting a service appointment, a returned call, or service period and I even told both the first representative I had spoken to as well as the "senior account manager" I have had these exact same issues last year and the year before, I also informed the "senior account manager' that when the exact same issue occurred last year I was offered three months free service without extending the contract, but never received those creditshe lamely apologizedAs I stated this exact scenario has happened in previous years, and it took months to get any service or return callsI STILL am not connected with their central dispatch center so should there be a medical, fire or police emergency I am STILL not getting the service I am paying for. Again, why would I extend a contract with a company that fails to provide the service it claims to provide? I honestly do not care about the six month reimbursement, I just want my contract with them cancelled immediately and without penalty so I can hire a company that will provide security service and have repair personnel show up when scheduled if at all
Sincerely,
*** ***

To Whom It May Concern,This customer has called in twice in the past year to cancelOn both occasions they were informed to send cancellation paperwork and/or proof of sale documents per the terms of their monitoring agreementThey were told the account would close upon expiration date or upon
proof of sale of home, whichever came first as long as all documents had been providedThe customer has failed to provide us with any documentation regarding cancellation and has opted to use this platform to try to cancel the account. We ask that The Revdex.com close "complaint" as resolved as there is no legitimacy to itThe customers inability to send a cancellation does not warrant a complaint against a provider when the customer has been explained several times to follow the process in the contract they signed. We will process this "complaint" as a letter of cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

You have a Revdex.com response from teh Company in writing. Again, this serves as your written notice of cancellation. You may refer to this in the future if necessary. Doug H*** Vice President ###-###-####. We consider this resolved

We will agree to let the guarantor out of the agreement without further obligation or penalty. Please be aware that this will also cancel the company's alarm monitoring. Please allow days for the process to complete

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The rep Desiree set a time for me between the hours of 4pm. I rec'd a call from the rep around 2pm stating they were on their way to my residence; it was impossible for me to keep that appointment I was still at work. Desiree said she would reschedule an another time for the rep to come out; the rep never showed. I was promised several timesone of the reps by the name of Ed scheduled a rep here in Georgia to come outI waited for the rep all day, he never showed. Ed promised he would follwith me; he never did. I am sick and tired of going around with safe home regarding this matter

This should be assigned to Security System Inc. In response to your billing issues we have made the adjustments as you requestedWe have left the monthly charge open for August and credited the balanceOnce a month you will receive a bill, which you can either call in and make a
payment over the phone at no additional charge or mail in your payment. At this time we are not set up to make payments via a website Should you need any further assistance please contact us Thank you Christine Christine W***Accounting Safe Home SecurityMiddle StreetMiddletown, CT 06457###-###-####

I HAVE HAVE CALLED AND LEFT MESSAGES FOR CUSTOMER TO CALL ME PERSONALLY TO HELP RESOLVE THIS ISSUE.CUSTOMER HAS NOT RETURNED CALLSWITHOUT A CALL BACK I CANNOT RESOLVE THIS ISSUE.*** ***RESOLUTIONS MANAGER

The account was cancelled October 11, No further obligations are due of either party upon the other

Complaint: ***
I am rejecting this response because: My mother will not pay another cent to your company - she was clearly taken advantage of
Sincerely,
*** ***

Account #: ***
To whom it may concern:
It was brought to our attention that Mrs*** *** has filed a complaint against Safe Home Security IncIt seems that she was having issues with her system beeping due to a low system batteryOne of our customer service managers Greg,
actually spoke to her where he informed the customer that he would ship the battery to her and set a service ticket for a technician to install the battery at no charge because the customer was uncomfortable in changing it herself
Mrs*** called back because she was aggravated by the beeping that occurred every four hoursThe customer spoke with a customer service representative by the name of Michelle who informed the customer to wait for the battery and call her and she would walk her through on how to install the battery and also pitched a system upgrade due to the age of her system but the customer declined
In addition, the customer continued to callback before the account was transferred to a customer manager and back to her original contact, GregThe manager apologized to the customer for any inconvenience she experienced and informed her of his extension once againGreg contacted the technician and provided the customer with a service dateDue to the inconvenience the customer experienced, the charge for the battery was waived and the customer was provided a credit to her accountGreg also informed the customer that is she ever has any issues to please contact him directly and that we value her as a customer
Gregory M***
Customer Service
Safe Home Security
** *** *** *** CT***
###-###-####
mailto:*** *** ***

The client is month to month All they have ever had to do is send a cancellation request to *** They have already stopped the auto draft so they need to send in a letter of cancellation to discontinue services

Complaint: ***
I am rejecting this response because: I will only accept this response once I receive a letter on Safe Home Security's letterhead stating this fact so that I can file it with my paperwork that I have in possession I expect the company to promptly send me this statement with days of this notice I received today via the Revdex.com
Sincerely,
*** ***

.CLIENT IN A PRIMARY TERM COMPETITION WILL NEED TO DO BUYOUT OF $404.84, MY NUMBER IS 1***EXT 1101 From: Shane M***

It was brought to our attention that *** *** has filed a complaint against Safe Home Security IncThe customer was having issues with his system’s cellular transmitter not communicating properly
On 4/13, a service technician was at the customer’s home to install a cellular
transmitterFor some unknown reason it looks like the transmitter failed approximately thirty days later so the customer called into the office and set new service appointmentOn 5/22, a different technician that serviced the customer’s home determined that the wiring harness was culprit of the cellular transmitter’s failure so another service ticket needed to be set to order parts and make the necessary repairs
Mr*** called the office approximately thirty days later where he was quite upset that the customer service representative did not follow up with himWe apologized for the miscommunication and provided the customer two months of free monitoringThe customer has had issues getting services because due to unforeseen circumstances we had two qualified technicians that were hospitalized thus, holding up his service appointment
On 10/the customer was promised that a technician would contact him within 24hrs but the technician failed to call him during that time frame but he did contact him the following dayThe customer has worked out a service date and time with the technician and the parts have been orderedCustomer service representative Greg has been assigned to the account and to assist the customer throughout this serviceHe contacted the customer on 11/to inform the customer that parts have been ordered and the tech will be contacting him to coordinate service with him this week
Any issues, please contact me at ###-###-#### Greg

I'm sorry but we are not installing free equipment in your new home. Either take the reduced buyout or pay back balance and we can estimate costs for you to purchse new equipment and then honor remainder in the new home assuming we have coverage in your area which is no guarantee. Contracts are based on service in the home your in at time of sale. If there is an issue with contractual terms they need to be addressed within the firts days, not years later

Company: Safe Home Monitoring Inc The customer called after hours and spoke to our answering serviceThey walked her through shutting down the system until she could be servicedAt no point did anyone tell her that the account was being closedWe reached out to the customer multiple
times in February to follow upThe customer did not return our phone calls until JuneAfter reviewing all of the facts of the account, and listening to all of the recorded phone calls, we spoke with the customerShe agreed to schedule a service call to reinstall the systemThe customer is going to call us back to schedule the last Thursday of the monthWe emailed her a list of the equipment she has so that she can locate it and have it ready for the technicianIn an effort to satisfy the customer, we also credited her balance between January and JulyAt this point, we are just waiting to schedule the appointment to have the system reinstalled for the customerShe was in agreement with this solution as per a phone call with our Customer Service Director on 7/14/ Kristopher V*** Customer Service Director Safe Home Security Middle Street Middletown, CT###-###-#### ***

The client has a contract through 2019, they stopped paying in January 2016. It is correct that service is suspended currently pending payment of teh back balance due. Please read your contract thoroughly to understand the terms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meIf they actually do it.I would like to add that they charged me in March a monthly feeMy system hasn't worked since October which is their fault because they didn't have anyone come replace the required partsMy account is supposedly closed which I've seen no other proof.
Sincerely,
*** ***

Her name is *** *** *** *** *** *** ** *** and acct *** Please contact me when her account is closed and it needs to be ASAPWe will send back your panel which is the only equipment we have