Best Way Home Improvement

The monitoring service will be provided for the month of FebruaryThe agreement ends February 3, however, we do not pro-rateThe last payment has been made and the account is scheduled to close at the end of this monthMonitoring is still in effect for this account

From: Shane M*** Sent: Thursday, February 22, 11:AM To: Al Sheahan Subject: Revdex.com *** ***
Six month credit was promised to Client , only months were given, we did another month credit today, so no more bills are due until July 2018, but we apologize for delay in full credit,
we cannot cancel account, however any other issues we can resolveI left a message for Client today…

Please provide the information needed to address this complaintName of business or account numberIt is not in the database under the owners name, but the business

There was a subcontractor sent yesterday to look at the systemHe was polite and helpful and did identify a faulty door sensor which he replaced We discussed all the issues we have been having for months Due to
living in the country where internet is not fast and cell signals are not strong they knowingly sold us a system that will not function reliably The system was never installed properlyWe are missing a window contact sensor and door sensors Now the company is saying it will be an additional charge for additional equipment that should have been installed in the first place to properly protect our homeWe already paid $for a worthless cameraI want my contract voided and all this worthless equipment out of my house so I can find a company that is truly interesting in protecting my family.
*** ***
I am rejecting this response because:
Sincerely,
*** ***

Please contact Daeshawn K*** at ###-###-####

Complaint: ***
I am rejecting this response because: company says there is nothing in writing and that's because sales rep never gave me my contractWhen I called company they acknowledged they have bad sales reps and I did eventually send in written notice to stop service Sales rep said they would buy out my existing monitoring service which they did notI would like them to stop saying I owe them and write a letter to credit bureau clearing our names
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was in contact the entire time we were discussing options of contract and once came to agreement balance was paid in fullThis is not a case of late payments or not paying and this should have never been submitted to credit reportThe final statement was sent on 4/I received on 25th balance was paid shortly afterI paid them for years never late and because I was in contact discussing contract this should be removed from my report and stated as paid as agrees not paying late
Sincerely,
*** ***

Complaint: ***I need a confirmation from this company that I do not owe them any fee after I submitted my cancellation request on 6/25/Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It may be showing that the alarm is working on their side but the alarm is going off physically in our home at different times of the dayAs mentioned on the alarm it says battery lowSo I changed the battery on my own and the alarm still goes off at different times of the day, and it has been a very horrendous and irritating experience when I or my wife has to get out of the bed when the alarm goes off and go downstairs to reset itThey say that they have people servicing alarms that are not working at different homes on the island of Oahu and that they don't have anyone servicing the island of MauiAs someone who owns a business, I feel that they are obligated to make sure that the alarm works, especially when the alarm goes off saying that the battery is low when I changed the battery myself and especially when the alarm does not work as it suppose toThis has been going on since 5/1/and it is very ridiculous to have it going off constantly throughout the dayI am about to let the public know about this incident because I feel that no one should go through this experience that I am going throughI will need to get the TV stations involved with this!!!
Sincerely,
*** ***

To Whom It May Concern,We ask *** *** to disregard any bills that he has received from Safe Home SecurityAn automated bill and letter were sent in the mail during the cancellation process.I can confirm the account has been closed, and no further obligation is required on *** ***
behalf. We apologize for any confusion this may have caused. Sincerely,Colin W***Corporate Account Manager

Complaint: ***
I am rejecting this response because no resolution has been offeredSafe Home Security preyed on this elderly lady with deceptive contract language, which was contradictive to the salesman pitch*** marked her calendar in her home to ensure she cancelled the service after the month (year) term, but is now being required to pay this company the monthly monitoring fee in addition to the other monitoring company monthly fees*** is on a fixed income, living off of social security; she recently had back surgery and is undergoing recovery and continues to worry about this issue.The Revdex.com's complaint website gives an excellent synopsis of this companyTheir site shows Safe Home has received 1,complaints and of the online reviews 96% were negativeThis is indicative of this company's poor customer service and deceptive and misleading practices.This issue has been turned over to the CT Attorney General's officeIronically, they already knew which alarm company I was referencing before I gave them Safe Home's name.Again, to resolve this issue, *** is requesting the past due balance, which occurred because of the maturity of the original contract and services were no longer needed, and any further cancellation fees be waived
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I do not have a contract witb Safe Home Security I have sent them a letter as
well I severred ties with company September of after making a final payment with a credit cardAlarm system has not been used sinceAt thay time I informed representative ot waz not functioning properlyI will not be ripped off by Safe Home Securiy again I neex this company tp stop harassing meI will post all the problems via *** ** *** if necessaryI have not done so yet, but I may need to warn the public of Safe Home Security predatory practicesPlease remedy this problem as it had caused emotional stress that was unnecessaryThank you
Sincerely,
*** ***

October 28,
To whom it may concern:
It was brought to our attention that Mr*** has filed a complaint against Safe Home *** IncWe have addressed all of his concerns regarding the service he needs for his alarm *** systemWe were experiencing a higher than
usual service volume and was behind on service ticketsWe were able to rectify the technical difficulty in the area and were able to provide Mr*** with service scheduled for November 10th, We spoke to the customer and apologize for the inconvenience and explained the delay in service and the reasons whyTo compensate Mr*** for the time he went without a properly working system and gave him a credit on his accountMr*** is satisfied with the decisions made and has no further requestsShall you have any further questions please respond to the Revdex.com as stated
Respectfully,
Stephanie L***
Customer Service Manager
***
Safe Home ***
** *** *** ***, CT *** *** *** Ext***

HAVE BEEN PLAYING PHONE TAG WITH CUSTOMERNEED MORE TIME TO RESOLVEWOULD LIKE MORE WEEKS TO RESOLVE

To Whom It May Concern,This customer's account is still open because the customer's account was past due when they submitted they're cancellation letterThe customer had a alarm that caused the *** Police Department to charge the customer a $alarm feeThe company paid it on
the customer's behalf and invoiced the customer for the amountNormally the fee goes directly to the customer's home, in this case the *** PD sent it directly to Safe HomeSafe Home is required to pay the fine on the customer's behalf and then invoice the customer so that there is no interruption in emergency responses. The customers have refused to pay the monthly fee for April, May, or June as well as the alarm fine. In order for the customer's to close they're account a payment of $is required to be madeThat is for the months of April, May, and June as well as the alarm feeThe customer's did not send a cancellation letter until the end of May/beginning of June. Once this past due amount is paid the company will close the account and update any negative reporting to the credit bureau. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

This account has been canceled

The customer's account was canceled on March 10th, We apologize for any erroneous information the customer may have received

Revdex.com *** Should be assigned to Safe Home Monitoring. After speaking with the customer we’ve tried to resolve the issue but the client unfortunately refused a service appointment and any other helpWe addressed her main concerns for window coverage and explained that her interior
is protected with a motion detectorWe then offered additional sensors for her windows at a discounted rate but she refusedSince price was a concern we offered another affordable option of mailing out free windows sticker for each and every window for her home as a deterrent to would be burglarsThe customer refused them as wellWhen asked if she would feel comfortable having a technician make it out to her home on Saturday to check the alarm for preventative maintenance the customer retorted “What for if she cannot get window sensors” The customer says she wants out of the agreement because she doesn’t feel safeWe’ve made every attempt to help her feel more secureWere unable to let her out of her agreement for that reason aloneHowever if the customer wants to end the service early she can buy out her remaining timeIf the customer later decides that she wants a technician to her home or opt for any additional protection or deterrents she has been instructed to contact Christopher H*** by phone ###-###-#### or via email ***

To Whom it May Concern,The customer's original agreement was due to expire February 18th, as long as a cancellation letter was sent to the company in writing, days prior to the expiration dateIf no letter is received, the account renews on a month to month basis per the monitoring
agreement. A cancellation letter was not sent to Safe Home Security until March 11th, That would allow the account to cancel on April 11th, as long as payments were fulfilled. Currently the customer has not paid for the months of February and March in the amount of $per month, totaling $owedThat is not counting the late charges and the finances that have been placed on the account for lack of payment. Safe Home Security is willing to accept a final payment in the amount of $waiving the late and finance charges, and closing the account once the payment is made. Because of the agreement in place, there is no refund duePlease see attached monitoring agreement for clarification. Sincerely,Colin W***Corporate Account Manager Safe Home Security

We are sorry to hear of your financial hardship and can work with you on an arrangement We cannot however cancel contractual obligations due to financial strain Please contact us for assistance