Best Way Home Improvement

Complaint: ***
I am rejecting this response because: the business has not acknowledged bad faith in turning over the account to collections when they had promised to correct my credit report to indicate I was never late on payments and that they failed to provide the monitoring service they were charging me for. My desired resolution is for this business to end collection efforts, which are in bad faith, and simply close my account as current and in good standing and terminate the relationship with me having failed to render the service they promised
Sincerely,
*** ***

We don't know your fathers name by this complaint so we can't get specific because we cannot locate the account. We can however respond to the contractual obligation in a generic sense. Our contracts all have a 90% buyout clause for any early termination including home sale or
death. It's clearly disclosed up front and in the contract as it is the business model. We charge no upfront costs for security installation so therefore need a minimal number of months to break even on our investment. Heirs are in no way responsible for payments unless his/her name is also on the contract. We do submit claims to probate courts for payment which is business practice

Complaint: ***
I am rejecting this response
because: I do not want another contract with this companyI no longer wish to conduct business with this companyThe poor treatment of me as a paying customer for years and the recent contact with poor customer service has lead to this decision.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: we have received our glass breaks november 4th with no response from safe home security they are in no way trying to get these installed tired of fooling with this company
Sincerely,
*** ***

The contract Mr*** is currently under is attached. Please note early cancellation under item 4. The balance stated is due

We have been trying to reach the client with buyout information Please contact ###-###-#### and Paul will provide you the requested information

We have reviewed this concern, and have decided we are going to hold our client to the latest agreement dated 1-15-through 1-15-at$ per month.We have a recording dated 1-13-15, stating that our client approved us sending the renewal agreement to there home, and the
renewal came back signed in the mail.However, If our client would like to send us copies of his license, and a copy of his wife's license, we will reopen, and review our current decision

The consumer settled his final balance on 2/and the account has begun the cancellation process. There is no further obligation due

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We seemed to have reached an impasse, however Safe Home Security's available resolution still standsPlease mark this complaint as resolved

The company maintains their position, the account was cancelled months early, no refund is due

Spoke with client and we have come to a resolutionTech is to come today to inspect the equipment and replace what needs to be replacedAlso he will be bringing additional sensor to installClient will sign a months agreement which only extends a few monthsEverything that is installed and
replaced will be of no charge per signed agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this accountAlthough this customer was told several times to send a cancellation letter over the past months, the customer opted not tooRendering their account in a one year automatic renewal per
the terms of their agreementAlthough the customer failed to send a cancellation as stated in the agreement to close their account, we have opted to close the account early per the customer's request. Please allow up to days for this to occurPlease close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

It was brought to our attention that *** *** has filed a complaint against Safe Home Security IncWe have addressed all of her concerns regarding the technical services needed on her accountWe were able to rectify the problems by scheduling the service, a technician will be contacting
customer early next week to coordinate time and date for serviceI spoke to the customer and apologize for the inconvenience and explained the delay in response*** *** is satisfied with the decisions made so far and will be contacting me directly with any further requestsShall you have any further questions please respond to the Revdex.com as stated Respectfully, Stephanie L*** Customer Service Manager *** Safe Home Security Sebethe Drive Cromwell, CT ###-###-#### *** ***

Complaint: ***
I am rejecting this response because: I called the company and asked to speak to the supervisor after speaking to several other employees about the problem many times trying to get them out to my home to check my security. As a customer you shouldn't have to beg the company to come out this is what I did. The battery was installed properly and successfully and it worked for one day as I and my husband explained to them for almost two months. I would tell ask is this the correct number to reach you at and for a cell number and never call back. This is every time they would say I will have someone to call you back and schedule someone to come out. I called them again and told them that my home needed ti be secured but too no avail. After this I searched for another company for security for my home because I needed it. They did not hold up to their bargain of to contract to satisfy the customer at all this is why I asked them to close the contract. I wasn't getting any service from them but they were charging me. I don't need their assistance now they did not call or come as many times as I and my husband called them. Customers are your first priority and we were not at all. I had service and went with them and never had a problem with the company. I don't need to be forced into an agreement when I didn't get the service as a customer should have gotten. I did not received good service when I begged for it and still did not get it. They lied about the battery not being installed successfully. My son replaced it ad he is an electrician. The company employees did not do their job, had poor customer service and left customer without service and supervisor did a poor job of not carrying out their duties
Sincerely,
*** ***

THIS CUSTOMER IS BEING LET OUT OF HER AGREEMENT AND ACCOUNT IS CANCELLED PER HER REQUEST

Good morning ***, I’m responding to Revdex.com complaint case # *** *** ** *** Ms*** is not-in-rights to cancel On 5/19/@ 11:47am from *** Ms*** texted our Dealer stating that she
is moving and wants to take the entire Security System to her new location at no charge. Ms*** texted him because she had contacted our Customer Service Department about a system move and one of our service repsaid it will be a $charge for a system move. Ms*** also stated that she was closing on the new house on Tuesday so she might have to have the system removed one day and put at the new address on Tuesday or a later day. She provided our dealer with her new address @ *** ** *** *** *** *** *** On 5/22/@ 10:46am from *** Ms *** texted our Dealer again about wanting to talk to him to arrange the system move and asked if he can take the control panel as well. The dealer replied back stating that he can take everything out and put into the new house. The other option he gave Ms*** was that she can have the new homeowner take over the agreement and then he could install a new system at her new house On 6/3/@ 12:36pm from *** Ms*** texted our Dealer again wanting to tell him that SHS has the absolute WORST customer service I pulled up the calls that came in the first female rep she spoke to only took her EFT information. Customer made a payment for monthsThe other calls were male reps in which they all explained to her that she only had hours to cancel. She was given several opportunities. The only statement she was making was that she was not happy with the way the installation was done The customer was not hung up or laughed as she stated P.Sproof of all the text message can be provided up request Thank you.*** ***

To whom it may concern,Miss***'s account with Safe Home Security was permanently closed on February 19th, 2016. On Monday February 22nd a letter was mailed to Miss***'s home confirming cancellation of her servicesThe equipment inside of the home belongs to Miss*** and was purchased
throughout the entirety of her agreementIt is her equipment to do with what she pleases.There is no a**itional billing or obligations regarding this account.Sincerely,Colin W***Corporate Account ManagerSafe Home Security*** *** *** *** ***
***

The customer's monthly rate did not changeNo additional charges were added to the customer's bill The customer did sign a renewal agreement with a name changeThis was explained to the customer as an agreement was sent that clearly showed the length of timeThe client signed and mailed
back to usThe agreement standsIf the client is having a service issue, we would be happy to service her