Best Way Home Improvement

Complaint: ***
I am rejecting this response because:No one is scheduling an appt with me! I was told someone could come out, then said they can only come out Thurs or Saturday, I workNo one is working with my scheduleWhen my system was moved, it was not on a Thurs or satSo why is this an issue now? And in the meantime I'm still paying for a service when I can't even set my alarm because sensors don't work!
Sincerely,
*** ***

We retrained Mr*** on how to arm and disarm his alarm system with his new motion detectorsAlso Mr*** has the ability to arm and disarm his system remotely using a smartphone, tablet or any other internet connected deviceShould other problems arise Mr*** can continue to contact *** Heath by phone or email *** ext *** *** *** Heath
Customer Service Manager
Safe Home Security
** *** *** *** *** *** *** ***

The clients attorney was sent a letter 4/explaining client is under contract until 2019. If they have sold the home they owe 90% of the contract to term

After contacting, the customer we have since emailed a copy of the agreement and terms of cancelationThe customer however forgot the terms and conditions in regards to stopping the serviceFor the inconvenience we did offer to lower her monthly bill but she declinedSince the customer’s written
notice to quit was more than days late her account has renewed for another yearIf the customer has any questions, comments or concerns she can contact Christopher H*** at ###-###-#### or via email ***
Christopher H***
Customer Service Manager
Safe Home Security
** *** *** *** *** ***
###-###-####
mailto:***
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, provided that the company's 11/29/response via Revdex.com supercedes these
communications to me since the original complaint:- First, on 11/I received yet another invoice, dated 11/10, with yet another late fee and finance charges added, with a total due of $ - Second, 11/21, I received a call from a MsR*** who stated she was in the Collections Department, and was calling me to see if I wished to renew my contract I reiterated my original complaint, the fact that yet another invoice had been sent, and that I obvoiusly had no desire to renew an contract that I had sent a termination notice on months ago After discussing my situation further, she stated that my account had NOT been closed, but she would do so now and that it would reflect a zero balance However, she stated that her company does NOT correct any reporting to credit bureaus, and that would require a managment decision that was above her authority Therfore, I accept this resolution on the condition that the account has in fact been closed with zero balance due, AND that the company has fully corrected any erroneous late payment reporting that they stated they were "obligated" to report to "multiple credit bureaus."
Sincerely,
*** ***

The customer has a year contract with a 90% buyout clause in it for early termination of any kind. He owes $to cancel

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Please see previous response Schedule service on account of buyoutIf you contact Carmelo he can assist you but we are not cancelling the contract

IS WE ARE CREDITING ACCOUNT UNTIL DECEMBERCUSTOMER IS SATISFIED WITH THATGary B***ResolutionsSafe Home SecuritySebethe Dr.Cromwell, CT06416###-###-####***
***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I feel like I was forced to accept this offer If not the company would continue to charge me more Furthermore I was offered another offer but the company reneged on the offer

Complaint: ***
I am rejecting this response because:I received your communication that my complaint regarding Safe Home Security (complaint # ***) has been closed because of unsuccessful attempts by the company to contact me.I have not been accepting calls from this company due to their previous repeated calls and their belligerent tone. The emails I received from your office after submitting my original complaint and response indicated that I did not have anything else to do but wait for the written response from the company. I indicated in my response that I expected the company to address my complaint in writing consistent with your directions. They never responded to my complaint that they do not have any signed agreement from me. In fact, the only signed agreement they have is a month to month agreement I signed with the company they bought, my original service provider.In the final response from Sal at Safe Home Security, he implied that they installed my system. They did not! As I noted, they simply took over the company that was monitoring my system. My system was installed years ago. I purchased the equipment locally. I am requesting that you reopen my case and that Safe Home Security address my complaint in writing. Thank you.*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I HAD ALREADY MAILED A CHECK TO THEM BEFORE I RECEIVED YOUR MESSAGE FROM SAFE HOME SECOF THEIR CANCELLATION. I DO ACCEPT THEIR OFFER
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meHowever, I would like to state for the record that I tried to resolve this issue with this company before having to take this actionI am hesitant to say I accept there word that this will be taken off my credit until it is actually removedSafe Home Security has jeapordized there integrity with me and do not feel as though I can take there " word " it will be removed until it is actually is removedIf by Safe Home Security response to me through the Better Buisness Bureau is a guarentee that they are obgligated to remove there negative information on my credit scores I accept there response.Thank you for your time with my issue
Sincerely,
*** ***

Paying the buyout over the next months is acceptable to Safe Home Security

Sent: Thursday, March 19, 3:PMTo: drteamSubject: RE: Case #
class="">?Hello, I am responding to the letter received on March 19, Re: Case # - *** G***. The Doctor did speak with *** G *** today 3/19/and this was all due to a misunderstanding We are going to honor the $for ***, per Dr*** *** G*** accepted this and states she will withdraw the complaint to the Revdex.com. Let me know if any other further action is needed. Thank You, *** *** Vedas Medical Spa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIm still waiting on the billing section Customer services is still poor Think it may be some sort of retaliation
Sincerely,
*** ***

Please see previous response. Update has been submitted nothing further to offer

Complaint: ***
I am rejecting this response because:
I will accept cancellation with no refund as long as there is no blemish listed on our credit profile or further attempts to collect balance due.
Sincerely,
*** ***

ISSUE HAS BEEN RESOLVED WITH CUSTOMER AND SHE ACCEPTED OFFER David R*** CRO,Chief Retention Officer Safe Home Security Sebethe DrCromwell, CT###-###-#### ext*** ***

COMPLAINT # *** *** *** I will be emailing *** *** a breakdown of charges to show the balance we came up with Jevaun P*** Resolutions Department Manager Safe Home Security Middle StMiddletown, CT*** ***
***