Best Way Home Improvement

Complaint: ***
I am rejecting this response because:-I received no follow up call/message from Safe Home
Security at ###-###-#### (number I provided);-My husband has military orders in ***, MD (away from the residence with alarm system)I asked for the contract to be terminated as of August 31, 2017...not Dec There should be a military exceptionI'm not living at the residence because I'm living in ***, MD.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response
because: I called their Customer Care department on May 15th and spoke with a rep named Jose D*** I clearly asked him if I was obligated for any additional payout if I sold my homeI asked this question twice to be sureBased on his response, I agreed to leave the monitoring equipment in place at the home for the buyers and gave them Jose's contact information so that they could sign up for monitoring serviceThen, days after this assurance from their Customer Care unit, I was called and told I would have to pay ~$1, I have been a customer with this company for over years. Based on the assurance from their Customer Care unit, I ensured that the equipment would remain in the home and provided them with a new customer. I'm asking that they do the right thing and honor the verbal agreement that Jose D*** Customer Care gave me on May 15th
Sincerely,
*** ***

The contract stands on it's own Please see number on your contract We will cancel but if a balance is owed it's owed If the client is deceased then we submit to probate

The customer changed addresses, and that is where the mixup with addresses came into playWe see the address in our billing database and our central station match the customer's address on their contractWe are looking into the customer's claims, and are willing to repair anything wrong with the
alarm system, and credit the customer for their inconvenience

Client signed a new contract in February 2017. We also completed service in May. New equipment was also installed. The client must pay teh buyout if teh home was sold, please see section of your agreement for specifics

If agreed on, we will move forward to install the free equipment with the interactive features in your new homeAlso we will refund the that was given to us for the system move

The clients account is over years delinquent and in August was sent to a third party debt collector. He must work through them at this point to resolve

To Whom It May Concern,The laws pertain to the state the customer signed the contract in for serviceThe customer signed the agreement in *** for service in *** not CT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAlternatively, can I pay the whole amount of $before 08/26/2016.
Sincerely,
*** ***

To Whom It May Concern, This account has not been closedIt is open and active under the monitoring agreement that will expire 11/07/The customer’s battery in their system went dead, a new battery was sent out to the home to be replacedThe battery was not replaced successfully and
the customer’s went with another company If the customer needs assistance replacing the battery, we will send our tech out this week to replace the battery and re-install our systemOur tech will be reaching out via phone to set up an appointment this week If the customer does not agree with this resolution, we will be forced to seek the full term of the agreement expiring 11/07/ Sincerely, Colin W*** Corporate Account Manager
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Sent out two techs to correct situation, the tech mgr Ambrose G*** and Field mgr Alex R***They corrected situation and customer is satisfied

Complaint: ***
I am rejecting this response because:
Sincerely,
Mary Hawthorne ALL I AM WAITING FOR IS X=BEING REDEPOSIED BY TO MY DADE COUNTY FEDERAL CREDIT ACCOUNT ,PER TAMPA OFFICE I SPOKE TO,AS OF 5/4/NO MONIES HAS BEEN DEPOSITED BACK

The documents were received and noted on may 13th. Your May EFT payment would have needed to be stopped before the end of April. Your May 5th payment processed prior to our receiving documents. You may send a letter to the CFO requesting a refund but there is no guarantee it will be approved. The procedures followed here are company policy and nothing with intentionally done to harm you. the dates provided are accurate. You do not have to be in town for your account cancellation to be processed internally. Nothing special would have happened that you would have been aware of, it's an internal process. We cancelled as soon as we recieved official documentation which is not unlike the policies of any other service provider

Customer has every right to pay for a replacement panel and we will install, no additional contract necessary. Current contract expires in August so if he wishes to no replace the panel he could pay the remaining months. If he wishes to sign an additional contract we would provide the
panel at no cost

Complaint: ***
I am rejecting this response because: The whole reasons of the the new agreement was to replace all of the sensors with brand name sensors We have it in writing from Brian P*** That is the part of the contract that the company is refusing to honor as per their previous response Therefore, they are in breach of contract
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

This account was cancelled on November 11th, 2015. There is no frurther obligation by either party

Complaint: ***I am rejecting this response because:As I mentioned before I was tricked into a 5-year contract. I thought I was
signing up for a maintenance agreement on my current home alarm system that I was under the impression I was under a quarterly contract since that is how I pay. They told me I didn't have a maintenance contract and I had an older system and it would be wise to have a maintenance contract because of this. First thing I told the representative was I just got out of the hospital and was on heavy pain medicine from surgery. They said it would only take a minute to get signed up for the maintenance contract. I called several times within the three days to no avail. I had written to get out of my contract within the three days but Safe Home Security says they did not receive anything. I did it by mail to get out of my contract so the mailman could pick it up from the house. I could not drive to the post office to send it certified per doctor's orders for no driving I live alone and my parents are deceased and my two brothers live out of state I had some questions answered but not in a satisfactory manner
Safe Home Security doesn't answer the phone calls. It rings busy most times. If you get through no one answers your call...goes to voicemail. I have left several messages on voicemail with no return calls. I would like to cancel my contract and receive the remainder of my amount I paid and I want out of my contract immediately without having to pay a cancellation fee. I do not have the money to continue to pay for this alarm system. I did send in the paperwork to cancel the contract
I will be faxing paperwork as well
Sincerely,*** ***

Complaint: ***
I will be more than happy to accept this response once I get it in writing that my contract has been cancelled:The response says my
account has been cancelled. If I get a response that says "*** *** contract has been cancelled and no future monthly installments will be taken from his checking account and no additional money is owed."
Sincerely,
*** ***

RE: Complaint Safe Home Monitoring, Inc.This account has been canceled per the customer's request